Mental Health Human Resource

Location:

Posted:

August 22, 2023

GRACE COLE MSW, LSW

EDUCATION

MSW, Temple University Philadelphia, PA

1996

BA, Quinnipiac University Hamden, CT

Majors: Legal Studies, English 1983

RELATED EXPERIENCE

Jefferson Health Abington, PA

Patient Services Associate 1 2021

Answer patients’ questions regarding general questions.

Make appointments for patients.

Answer phones

Accept insurance co-pays.

Answer general questions regarding tests and procedures.

Other duties to support the seamless provision of patient care.

Commonwealth of Pennsylvania Philadelphia, PA

Human Services Representative I 2008 – 2021

●Monitor, evaluate and license mental health providers

●Consult with to providers, prospective providers, and other State Agencies regarding policy interpretation and planning

●Review and direct flow of licensing paperwork

●Collaborate with co-workers to interpret policy documentation

●Review County Annual Plans as well as conduct onsite reviews of programs

Human Resource Analyst 2000 – 2008

State Human Resource Office Rotation (Part of one-year training program)

Wrote policies and procedures for all state agencies under the governors’ jurisdiction

Labor relations and Workers Compensation

Successfully operating with numerous labor contracts.

Testified on behalf of the Commonwealth of Pennsylvania in various hearings and appeals

Conducted investigations and pre-disciplinary hearings for employees

Conducted training for managers and staff regarding policy and procedures

Kirkbride Philadelphia, PA

Social Worker (Dual-diagnosis residential program) 1999 – 2000

●Provided Drug, Alcohol & Mental Health Counseling in 24-hour rehabilitation step down program

●Conducted intake assessment, treatment planning

●Provided individual and group counseling

●Managed and facilitated weekly team meetings

New Journeys in Recovery Philadelphia, PA

Outpatient Drug and Alcohol Counselor 1995 – 1999

●Conducted intake assessment

●Provided individual and group counseling