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Business Development, Account Manager, CX

Location:
Saint Charles, MO
Salary:
165000
Posted:
August 22, 2023

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Resume:

Bradley Wahlgren

Saint Charles, MO *****636-***-****

ady4u7@r.postjobfree.com • LinkedIn

Account Management

Business-savvy professional with substantial experience in sales, marketing, and business development.

Expert at conceptualizing robust business plans, leading results-driven workforce, and enhancing customer base to drive market impact and expansion of organization. Instrumental in fostering strategic partnerships, identifying potential clients, and monitoring sales performance. Excel at performing within fast-faced, competitive environment, while maintaining quality control and meeting deadlines. Possess excellent presentation, communication and negotiation skills.

Areas of Expertise

•Key Account Management

•New Business Development

•Sales Strategy Formulation

•Profit & Growth Optimization

•Operational Excellence

•Market Research & Analysis

•Customer Satisfaction & Retention

•Team Building & Leadership

• Relationship Management

Career Experience

Global Customer Experience Strategy Lead, Bayer Crop Science, St. Louis, MO 2022 – 2023

Formulated and executed customer experience strategy across four global regions, involving NAM / SAM / EMEA / APAC and four segments, claims, website interactions, and special initiatives. Fostered collaborative partnership with Global COE to synchronize vegetable business operations with corporate objectives, ensuring standardized customer interaction model, journey, and insight standards around globe.

●Surpassed customer expectations by building long-term CX vision, mapping out ideal customer experience and prioritizing corporate investments.

●Delivered valuable customer insights and guidance on CX expectations, enabling informed decision-making for marketing, customer engagement, digital IT, sales, R&D, and segment communities.

Strategic Account & Industry Affairs Director, Bayer Crop Science, St. Louis, MO 2018 – 2021

Continued duties of SAM role, plus:

Managed industry affairs relationships in SE, including United Fresh, FFVA, and GFVGA, facilitating capture of key market insights. Cultivated strong relationships with key retailers, including Amazon Fresh, Whole Foods, HyVee, and Schnucks, to devise strategic account plans and achieve future goals. Coordinated with Climate Corp in identifying key crops for development of specialty crop digital platform. Identified and partnered with Climate Corp scientists and staff to launch pilot program, focusing on three crops (pepper, sweet corn, and watermelon) on strategic accounts farms.

●Drove collaboration efforts with EMEA team, taking Amazon to Europe to expand partnership opportunities.

●Launched Vertical Farming portfolio by engaging with Global Portfolio Management team, conducting identification and screening of potential varieties in controlled environment agriculture, while serving as member of Advisory Board for USDA Specialty Crops Research Initiative.

Strategic Account Manager – Seminis East, Monsanto, St. Louis, MO 2015 – 2018

Fostered relationships with senior management to gain understanding of their business priorities and strategic direction. Liaised with accounts to formulate annual business plans and establish strategic goals to drive mutual success. Established professional relationships with various Seminis teams, including local sales teams, market development, product management, customer care, finance, and R&D, to ensure delivery of exceptional Seminis experience across regional segments and during product launches. Analyzed and communicated all program agreements with strategic accounts, ensuring clarity and alignment with final goals and objectives.

●Strengthened partnerships with 12 strategic accounts, spanning the US, Canada, and Mexico, generating cumulative sales revenue of $24M.

●Built new marketing programs, such as Seminis 2 You & Growth, Data Sharing, and SOA, aimed at driving growth and fostering strong partnerships with key growers.

Key Account Manager, Monsanto, St. Louis, MO 2013 – 2015

Interfaced with cooperatives to develop annual business plans and establish strategic goals. Discussed all program agreements with key accounts, ensuring clear understanding of final goals and positioning. Fostered relationships with various Monsanto teams, including Acceleron, BioAg, Chemistry, Climate Corp, and Tech Development, to deliver outstanding Monsanto experience to key accounts, while promoting and integrating new technologies.

●Managed strategic partnership with five key cooperatives in Minnesota, contributing to total sales volume of $70M in overall Monsanto sales.

●Determined and designed offerings/programs in conjunction with key cooperatives to drive additional profitability and enhance mutual success.

US Credit Manager – Lead / Credit Manager, Monsanto, St. Louis, MO 2008 – 2013

Collaborated with dealer leadership teams to develop and address future finance and credit requirements, ensuring alignment with business objectives. Created advanced forecasting tools to support strategic partners, including Winfield, CPS, Helena, and Growmark, in business planning efforts. Prepared quarterly financial decks, presenting comprehensive account performance reviews to senior management. Built high-performing teams by leading onboarding, training, and development initiatives.

●Delivered credit support and maintained account relationships for Row Crop Branded business, Chemistry, and Corn States units, contributing to total sales volume of $6B.

●Offered expert guidance and conducted thorough analysis on prepay marketing programs, resulting in successful management of cash received totaling $3.6B.

Additional Experience

Retail Channel Controller / Correspondent Channel Controller Citi Home Equity, O’Fallon, MO

Accounting Manager CitiMortgage, St. Louis, MO

Controller Stark Brothers Nurseries & Orchards Co., Louisiana, MO

Manager - Financial Operations May Merchandising Inc., St. Louis, MO

Accountant – Manufacturing Continental Cement Co., Hannibal, MO

Education

Master of Business Administration Webster University, St. Louis, MO

ASTA Management Academy Purdue University, 2017

Bachelor of Business Administration in Accounting Hannibal LaGrange College, Hannibal, MO

Certifications & Awards

Commercialize the Pipeline Global Award Winner, 2018

Commercialize the Pipeline Global Award Winner, 2016

Finance – Five Star Award Recipient, 2012

Completed Customer Interaction Initiative, 2011

People Leader Learning Series Graduate, 2009



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