Human Resources

DENISE KINGLAND, SPHR, SHRM-SCP

• Dallas-Fort Worth Metro Area • 972-***-**** • ady4tr@r.postjobfree.com

summary

Human Resource Leader with experience in HR analytics, human capital management, policy analysis, and solutions development. Strong background in employee and labor relations, performance management, organization management, and strategic planning. Familiar with various industries within an HR capacity, including technology, retail, professional services, and financial fields. Key strengths include building and maintaining relationships, adaptability, and strategic problem-solving with human resource issues.

experience

2015 - 2023 IBM Dallas, TX

Human Resources Manager, Strategic Business Partner 2021 - 2023

Lead roll out of various Human Resource (HR) programs encompassing employee development, career progression, performance management, recruitment, retention, compensation, rewards, recognition, and workforce optimization

Built and maintained client relationships with executives to develop a deep understanding of client businesses to efficiently drive the HR development process, implement procedures, perform quantitative data analysis, and successfully manage each project

Collaborated with clients on various projects as needed, including the facilitation and integration of the 9 Box Talent Review to guide managers through talent review processes to rate their employees on performance and potential and work through next steps, track employees individually, and assist company promotions

Partnered with HR ecosystem to focus on strategic company initiatives including diversity, equity, and inclusion work to set goals, diversify staff, and direct higher level projects on day-to-day basis

Global Human Resources Manager 2015 - 2021

Supervised 6 Office Managers responsible for day-to-day operations including payroll, employee contract management, labor relations, process review, timekeeping, data management, performance reviews, and discipline administration

Lead HR merger and acquisition integration efforts for SoftLayer transfer of employment into the respective IBM country entities including work with SoftLayer International in Norway, United Kingdom, Canada, Mexico, and Brazil

Collaborated on the creation and implementation of new performance management procedures mirroring IBM processes and facilitated international training opportunities to familiarize employees with IBM expectations

Managed bi-annual promotion review and salary increase process utilizing skill analysis, data management, and market research regarding country salary and inflation rates

Independently built HR infrastructure for SoftLayer entity in Norway by researching and analyzing local policy, cultivating an understanding of Norwegian employment laws, developing processes including employee shift and pay schedules, and facilitating rollout of new HR systems

2016 – 2018, 2023 Collin College Continuing Education Plano, TX

Adjunct Faculty Instructor, SHRM-CP SHRM-SCP Certification Preparation

2016 - 2017 University of Texas Arlington, TX

Adjunct Faculty Instructor, SHRM-CP SHRM-SCP Certification Preparation

2014 - 2015 Crossmark Plano, TX

Human Resources, Employee Relations Specialist

Senior member of employee relations teams that provided support for population of approximately 40,000 employees

Served as internal escalation point for Employee Relations Team to provide support for complex issues, train all levels of leadership, and investigate employee relations concerns to give HR advice on mitigation liability

2005 - 2014 Insperity Irving, TX

Senior Human Resource Specialist

Provided HR services to approximately 50 small business clients supporting approximately 2000 worksite employees

Consulted with clients to align in HR processes with business strategies, built and maintained client relationships, investigated internal complaints and facilitated training in liability management topics

education

University of San Francisco San Ramon, CA

Master of Human Resources and Organization Development

Iowa State University Ames, IA

Bachelor of Science, Industrial Relations Human Resource Management

certification

2008 – Present Senior Professional in Human Resources (SPHR)

2015 – Present SHRM – Senior Certified Professional (SHRM-SCP)

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