Customer Service Data Entry

Sonita F. Fryman

**** ********* **.

Georgetown, KY 40324

Email: ************@*****.***

Phone: 502-***-****

SUMMARY: Administrative professional with 25+ years of experience in multiple business areas that excels in the support and training of individuals. Valuable experience in customer service, claims support,sales and billing.

EXPERTISE: Microsoft Billing Project Support

Training Auditing Administration

Inspection Production Customer Service

EXPERIENCE:

Toyota Manufacturing Georgetown, KY

03/2022 – Present Production Line (Axle)

Production tool changes ensuring quality parts are completed

Operate the Coordinate Measuring Machine (CMM)

Maintain the highest level of quality, perform part dimensional inspections within allotted process time

Troubleshoot and fix robot faults that occur during the manufacturing process to ensure minimal stop time

Aramark Lexington, KY

10/2021 – 03/2022 Billing Associate

Perform new customer setup requests

Complete customer audits to ensure accurate invoice billing for accounts and contract compliance standards are met, led issue resolution and follow-up to resolve issues

Complete customer invoice maintenance request of various types and levels of difficulty

Complete Special Projects and Strategic request requiring a high level of analytical thinking, problem solving skills, and data manipulation via Excel

Communicate efficiently and effectively with Market Center Management team assisting with information requests or noncompliance issues

Spectrum Staffing / Toyota Workman’s Comp Parsippany, NJ

11/2017 – 03/2020 Assistant Claims Support

Set up new claims within 1 day preparing required letters and data integrity in claims system

Managed payments and responsibility for ongoing payments

Clerical tasks assigned such as file and requesting records

Fostered a teamwork attitude in the department to include maintaining good relationships with examiners and supervisor

Draft format produce edit and proofread a variety of documents as guided by general company practice

Team collaboration during departmental projects following up on pending details and coordinating project work

Utilize computer systems for data entry, report generations, ensuring data integrity, notes transcription and work status

Verifying and routing invoices for payment

Calculate Temporary Total Disability for Workman Compensation

Georgetown Hospital – Family Physicians Georgetown, KY

11/2014 – 11/2017 Office Clerk

Perform day to day administrative functions and general office duties including and not limited to data entry

Processing Workman Compensation / MVC claims, FMLA and short-term disability claims

Run report for patient info and insurance verification

Verify method of payments (BCBS, Medicaid, Medicare, etc.), process payments and record payment to accurate accounts, run financial reports at end of day

Schedule appointments, check in patients, call in prescriptions to pharmacy, verify new patient information

Determines purpose of visit and adequately directs information to appropriate person(s)

Adheres to polices on safety and security, exercising diplomacy providing excellent customer service for patients

Scott County Schools Georgetown, KY

08/2011 – 06/2014 Teacher Assistant

Assisted teacher in classroom with non-instructional work, one on one with student with special needs, documentation of day-to-day activities, clerical work, responsible for helping student reach their academic goals for the year

Van Dyne Crotty, Inc. Dayton, OH

1998 – 2000 Inside Sales Coordinator

Verified lead sales for Outside Sales Representative

Coordinate meetings with potential clients

Update and maintain database, update progress reports for General Manager and VP of Sales

Receptionist at front door, answered phones, liaison between sales department and shipping department

Maintain customer service communication with clients

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