PATRICK LANIER

ady4sd@r.postjobfree.com

Summary

Skilled Account Leader ready to pursue new professional challenges in the transportation industry. Successful at overseeing diverse customer projects with a results-driven mindset. Top skills include team leadership, coordination and planning.

Skills

Customer Service

Problem-Solving

Active Listening

Operations Management

Time Management

Interpersonal Skills

Detail-Oriented

Verbal and Written Communication

Experience

Swift Transportation Atlanta, GA

Account Leader

03/2016 - Current

Lead a group of 5 to 7 Onsite Leaders each with their own separate customer.

Provide up to date KPI’s for customers.

Utilize Tableau to identify areas needing improvement.

Helped with planning, personnel and day to day operations as needed.

Set goals for each account, establishing clear action plans for account success.

Act as a conduit between Operations and Sales to achieve goals.

Drove account growth, client satisfaction and retention to deliver business results in collaboration with Sales and the Operations teams.

Resolved customer complaints regarding service.

Cultivated strong professional relationships with our dedicated customers to drive long-term business development.

Coached, developed and motivated team to achieve revenue goals.

Swift Transportation Atlanta, GA

Fleet Leader

10/2011 - 03/2016

Managed 6 driver leaders.

Held weekly accountability meetings with each driver leader to discuss areas in need of improvement and celebrate wins.

Held weekly team goal meetings.

Resolved driver issues.

Prioritized initiatives and company investments, establishing clear action plans for account success.

Coached, developed and motivated team to achieve revenue goals.

Swift Transportation Atlanta, GA

Driver Leader

08/2010 - 10/2011

Supervised 40 to 50 linehaul drivers.

Helped with planning, safety and equipment utilization.

Managed driver idle, and hometime.

Resolved driver complaints regarding day-to-day operations acting as a conduit for the driver within the company.

Wilson Trucking Atlanta, GA

City Dispatch Manager

10/2007 - 08/2010

Established and maintained positive relations with drivers and lead continuous improvement efforts.

Tracked and scheduled preventive maintenance services for trucks and trailers through inside company mechanics and outside vendors.

Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.

Prepared daily work and run schedules.

Dispatched drivers to meet daily delivery needs for company customers.

Education and Training

Georgia Southern University Statesboro, GA

Bachelor of Arts in Communications

5/01

Recent Accomplishments

Awarded 2022 Dry Account Leader of the Year due to overall revenue growth and Operating Ratio in the low 80’s.

YTD turnover 44.1, 34.5 adjusted across all accounts.

Consistently maintained high Levels of Service for all dedicated customers under the Southeast blanket.

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