Customer Service Human Resources
Resume:
Samantha Toth
Driven, Dependable and Flexible
Sparta, MI
********.****@*******.***
Driven, dependable, flexible and goal orientated individual seeking to secure employment within an innovative organization.
• MS Excel
• MS Word
• MS PowerPoint
• Outlook Email
• MS Teams
• Quicken books
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Human Resource Coordinator/Recruiter
West Michigan Compounding - Greenville, MI
October 2022 to Present
• Effectively manage a high-volume recruitment process
• Coordinate with department heads to understand hiring needs and criteria for varying job roles
• Act as a subject matter expert in reviewing and screening resumes to identify potential candidates
• Perform phone interviews with candidates to determine potential as a candidate for open roles
• Lead first round interviews to identify high quality candidate candidates
• Facilitated and hosted second round interviews with managers or supervisors.
• Read resume submissions submitted via ATS, screen candidates, and identify potential choices for hiring managers
• Posted job openings on job boards, including Indeed, LinkedIn, and industry-specific sites, as well as Facebook and Twitter
• Advertise job openings in a creative manner across social media and job boards for maximum exposure
• Utilize applicant tracking systems to manage inflow of resumes across numerous open positions
• Maintain a professional line of communication with job candidates, offering information about hiring status and answering questions about open roles
• Extended employment offers to qualified candidates
• Lead onboarding, all employees documents were correct, correct documents and filed appropriately.
• Signed new employees up for benefits and collected the correct documentation.
• Added employee to ADO Workforce.
• Assisted in payroll
• Approved employee hours.
• Efficiency and effectively communicated with all employees and managers for all employment Alan’s and compliance needs.
Human Resources Coordinator
MORBARK, INC - Winn, MI
August 2021 to Present
• Answer and direct all incoming calls to Embark, Rayco, Boxer and Denis Cim.
• Greet and direct visitors, customers and guests to Embark.
• Assist employee’s with onboarding.
• Assist Executives.
• Order office supplies and ink.
• Inventory
• Assist with internal and external HR related inquiries or requests.
• Maintain both hard and digital copies of employees' records.
• Assist with the recruitment process by identify candidate's, performing reference checks and issuing employee contacts.
• Schedule meetings, interviews, HR events and maintain agendas.
• Coordinate training sessions and seminars.
• Perform orientations and update records of new staff.
• Government verifying systems.
• Produce and submit reports on general HR activity.
• Support other assigned functions.
• Keep up-to-date with the latest HR trends and best practices.
• Send Word Mass Communication
• Excel Spreadsheets to show monthly hiring cost for all departments and other cost.
• Lead the food drive 2021
Human Resources Coordinator
Helping Hands Private Home Health Care - Stanton, MI September 2017 to August 2021
• Employee education
• Track and report completed inservice hours to regulatory committees of medical licenses.
• Assist with all internal and external HR related inquiries or requests.
• Recruited for the best candidates to fit the values and mission of the organization. By identifying candidates, interviewing candidates, performing reference checks, pre-employment physicals, performing CLIA waived drug screenings, extending employment offers and issuing employment contracts.
• Advertisement open positions.
• Employee evaluations.
• Schedule meetings, interviews, HR events and maintain agendas.
• Coordinate training sessions and seminars.
• Perform orientations and update records of new staff.
• Produce and submit reports on general HR activity.
• Assist with payroll.
• Coordinated employee benefits.
• Support other assigned functions.
• Keep up-to-date with the latest HR trends and best practices.
• Followed a very strict monthly budget.
Medical Office Manager
Dr. Heinlein's Healthcare Clinic PLLC - Stanton, MI June 2015 to April 2018
• Assisted in the establishment of a new family medical practice including two providers, three medical assistants, one radiology tech, a scribe, and four office support staff
• Actively/aggressively marketed to launch the medical practice successfully, the medical practice was recognized for its high volume of success
• Human Resource
• Recruited new qualified candidates to work with the practice.
• Training of new employees, tested their competence, upon new hire and annually.
• Created and upheld policies & procedures.
• Education of employee’s.
• Payroll.
• Scheduling.
• Employee Benefits.
• Preformed internal audits to ensure compliance,
• Tracked and reported that all requirements where meet by employees to maintain good standings of their licensing/certification within their regulatory committee/board.
• Supervised the daily operations of the clinic. Employee’s and patient’s.
• Ensured the highest patient satisfaction.
• Ordering of supplies, tracked inventory.
• Ordering or medications.
• Tracked daily use of all medications.
• Managed and reported Meaningful Use.
• Reported yearly to CMS and Medicaid.
• Reviewed and negotiated insurance contacts.
• Managed accounts receivable and accounts payable, daily cash flow, daily deposits, and petty cash.
• Approved department spending.
• Increased revenue in the second quarter by $36,000.
• Managed Providers schedules.
• Medical records.
• Billing and coding for practice.
• Conducted patient surveys.
Phlebotomist
Sparrow Ionia Hospital Laboratory - Ionia, MI
October 2014 to July 2016
* Traveled locally within the community to collected specimens
* Responded and assisted in the Emergency Department
* Assisted in triage and care in the emergency room
* Collected specimens for inpatient and outpatient services
* Collected patient vital signs
* Tested and resulted CLIA waived testing
* Educated patients with any questions or concerns within scope of training
* Represented the Sparrow of Ionia Laboratory in the community, and developed relationships Education
Associate of Science degree in Healthcare Administration Ultimate Medical Academy
March 2019
Associate in Medical Assistant
Montcalm Community College
2013
Skills
• Presidents List, Dean's List, and Graduated with Honors Ultimate Medical Academy
• Accounting (10+ years)
• Payroll (8 years)
• Banking Systems (8 years)
• Healthcare Law (10+ years)
• HIPAA Compliance (10+ years)
• Human Resource Management (8 years)
• Organizational Improvements (10+ years)
• Appointment Scheduling Insurance Billing Procedures (10+ years)
• CMS1450 (8 years)
• UB04 (8 years)
• CMS1500 (8 years)
• Healthcare Claim Cycle (8 years)
• Insurance Verification (8 years)
• Business Office Operations (10+ years)
• Medical Office Procedures Medical Practice Management Systems (10+ years)
• Practice Structure (10+ years)
• Pharmacology (10+ years)
• Healthcare Management (10+ years)
• Medical Coding (8 years)
• Medical Office Management (10+ years)
• Medical Records (10+ years)
• Transcription (8 years)
• CPT Coding (8 years)
• Venipuncture (10+ years)
• Medical Scheduling (10+ years)
• Triage (10+ years)
• Vital Signs (10+ years)
• Management (10+ years)
• Practice Management (8 years)
• ICD-10 (7 years)
• Recruiting (10+ years)
• QuickBooks (3 years)
• ICD-9 (10+ years)
• Auditing (8 years)
• Microsoft Excel (8 years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (8 years)
• Interviewing (8 years)
• Employee Orientation (10+ years)
• Attention to detail (10+ years)
• Resourcefulness (10+ years)
• Honor/Rewards: Montcalm Community College
• Organizational skills (10+ years)
• Anatomy & Physiology (10+ years)
• Microsoft Outlook (10+ years)
• Microsoft Teams (2 years)
• Employment & labor law (10+ years)
• Employee relations (10+ years)
• Employee evaluation (10+ years)
• Employee orientation (10+ years)
• Administering Injections (10+ years)
• EMR Systems
• Medical Terminology
• Epic
• Quality Assurance
• Laboratory Experience
• Patient Care
• Nursing
• Microsoft Office
• Customer service
• Typing
• Manufacturing
• Multi-line phone systems
• Documentation review
• Filing
• Analysis skills
• Sales
• Communication skills
• Data collection
• English
• Computer networking (10+ years)
• iOS
• Mac OS
• External recruiting
• Internal recruiting
• Talent acquisition
• HRIS
• HR sourcing
• Marketing (1 year)
• Adobe (6 years)
Awards
Graduated With Honors
May 2019
Associates in Applied Science
Healthcare Administration
Overall GPA 4.2
President’s List
May 2019
• October 2018
• July 2018
• May2018
• December 2017
Dean’s List
May 2019
• October 2018
• July 2018
• May2018
• December 2017
Graduated With Honors
May 2013
Montcalm Community College
Sidney, Michigan
Overall GPA 4. 0
Graduated with Certificate for Medical Assistant
Deans List
May 2013
• December 2012
• August 2012
• May 2012
• December 2011
• August 201
Assessments
Work style: Conscientiousness — Highly Proficient
April 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Warehouse shift leader — Expert
September 2021
Supervising warehouse staff and maintaining safety and security standards Full results: Expert
HR: Compensation & benefits — Proficient
October 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient December 2018
Measures a candidate's ability to effectively plan and manage resources to accomplish organizational goals.
Full results: Proficient
Logic & critical thinking — Highly Proficient
December 2018
Measures a candidate’s ability to use logical approaches when solving problems. Full results: Highly Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical terminology — Proficient
January 2022
Understanding and using medical terminology
Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Nursing assistant skills — Expert
April 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Expert
Scheduling — Highly Proficient
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Management & leadership skills: Impact & influence — Familiar January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Medical receptionist skills — Highly Proficient
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Electronic health records: Best practices — Highly Proficient December 2018
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
Full results: Highly Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Highly Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Food service: Customer situations — Highly Proficient August 2022
Identifying and addressing customer needs in a food service setting Full results: Highly Proficient
Medical terminology — Proficient
January 2022
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate