Customer Service Practical Nurse

Sherina Nicole Cannie

“I will offer my patients the very part of myself that I would want given to me if I were in their shoes.” -Mission Statement

Sherina Nicole Cannie

*** *** ***** ** **, Milledgeville, Georgia 31061

Phone: 478-***-****

Email: ********@*****.***

WORK EXPERIENCE

North Central Health District Macon, Georgia (July 2007-June 2018)

Administrative Support Supervisor

• Supervised and defined goals & other required results at beginning of performance period/gained acceptance of ideas to create a shared vision

• Established communication with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

• Monitored Georgia WIC Program’s supply needs; determined needs and orders from District WIC according to established policies and procedures

• Interpreted Georgia WIC Program/administrative/technical guidelines for clients and others within the organization according to established procedures

• Attended & conducted department and divisional staff development and training activities to maintain the knowledge and skill necessary to perform the job effectively and efficiently

• Prepared data and reports; distributed to appropriate persons according to established Georgia WIC program/operation guidelines

SKILLS

• Customer Service

• Proficiency in Microsoft Office Suite: Outlook, Word, PowerPoint, Excel

• Ability to multi-task with demanding timeframes

• Flexibility

• Time management

• Supervisory experience

• Energetic and engaging with internal and external customers

• Great ability to work with people and behavior change

• Excellent skills to communicate and influence effectively with all levels of

staff and external customers

• Proven independent-thinking, decision-making, problem-solving, and

prioritizing skills

Education:

Central GA Technical College

Licensed Practical Nursing Diploma (Aug. 2018- July 2020)

Associate of Applied Science in Technical Studies; Associate of Applied Science in Interdisciplinary Studies; Technical Certificate in Pre-Nursing (Aug 2020- Feb 2022)

Licensed Practical Nurse: Sept. 2020- Current

Clinical Skills:

Assisting with end of life care for family members

Educating family members, friends, and loved ones on the importance of dignified and respectful wishes and care of the dying patient

Compassion and patience for members of the family and patients at times of bereavement

Insertion of urinary catheters

Ability to articulate orders from DON, physicians, RN’s, etc.

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