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Customer Service Business Management

Location:
New York, NY
Posted:
August 22, 2023

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Resume:

Radha Persaud

**** ******** – F**

Hewlett NY *1557

347-***-****

ady4rh@r.postjobfree.com - www.linkedin.com/in/radha-persaud

EDUCATION

Kaplan University

Master of Science in Accounting and Business Management

March 2013

Bachelor of Science in Accounting and Business Management

August 2010

SKILLS

SAP Accounting Software (SD, FI, and MM Modules)

Logility Sales Analytics Tool

WDS

AS400

Excel

Microsoft Office

WORK EXPERIENCE

01/2018 – PRESENT United States Luggage

Senior Demand Planner

Ensure inventory is kept at acceptable levels and monitored frequently.

Maintain inventory turns of 4 per quarter.

Maintain 80% fill rate per quarter.

Forecast sales and inventory levels to make informed purchasing decisions.

Prepare demand and supply forecast and review same weekly for management meetings.

Place Purchase Orders for overseas shipments and follow through until received into Worldwide Distribution Centers.

Proactively review demand and supply forecast weekly to risk of inventory shortage/excess to mitigate any loss.

Analyze sales and inventory patterns to develop accurate forecasts.

Work collaboratively with sales to monitor landed cost of inventory to achieve sales margin.

Check all prices and invoices related to merchandise, shipping, etc. to ensure agreed upon rates are applied.

Ensure inventory integrity for all warehouse locations. Responsible for all necessary adjustments to inventory.

Maintain Calculated Landed Cost Sheets for Merchandise to achieve appropriate gross margin.

Interact with sales and customer service to help facilitate customer satisfaction.

Maintain continuous interaction with overseas production team regarding shipping schedules, pricing, manufacturing issues, etc.

Maintain continuous interaction with warehouses in California, Vancouver, Hauppauge, UK, and China concerning all overseas shipments and inventory issues.

01/2014 – 11/2018 Polar Electro Inc

Demand Planner

Analyze sales trend, customer’s trend, market activities and report directly to Production Plant in China/Hong Kong and Finland for manufacturing purposes.

Primary Planner reporting directly to CEO regarding all day to day forecast and safety stock issues across all Business units.

Drive forecasts accuracy improvements through root cause analysis, collaboration, and process improvements

Collaborate with senior management and all departments to reduce slow moving inventories and to improve inventory turns.

Run timely meetings to collaborate with all departments such as Sales, Product Management and Marketing to ensure that Promotions, New Product Introduction, and other Market trends are accurately planned and forecasted.

Manage forecasting plan for all phase out / phase in products to accurately forecast and assist production plant as it relates to phasing out / phasing production and reduce wastage.

Coordinate phase out / phase in dates across all departments that minimize inventory overstock /or shortage and maintain service levels during transitions.

Generate and maintain monthly reports on inventory levels for CEO and senior management team.

Manage and process inventory adjustments and transfers.

Track open purchase orders and incoming shipments.

Plan and supervise monthly cycle count and annual physical count.

Plan and supervise monthly scrapping process.

2007 – 2013 Polar Electro Inc

Accounting Associate

Assist in the preparation of monthly management and financial reports and accompanying schedules.

Preparation of monthly “Budget vs. Actual” variance reports and documentation of significant variances

Coordinate annual external audits, complete requested materials, and prepare requested schedules for the audit.

Coordinate and resolve various banking issues such as cleared check differences, bank fee irregularities etc

Review/implement procedures to ensure proper internal controls.

Daily monitoring of the positive pay exceptions

Monthly sales forecasting

Assist in preparation of Prepayments & Depreciations Amortization Schedules



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