An eloquent speaking, well groomed, intelligent as well as high EQ, energetic candidate with a passion for Client Services

Jacqueline was born in Eersteriver and has completed matric at Kleinvlei Secondary in 1993 I am driven, dynamic, self-starter individual and has the ability to lead and manage a team and also work well with others, fitting quickly into organizations, whilst always striving to excel in the work. A well rounded individual with a good balance of humility, creative, confidence, passion, empathy and listening skills in a sector where working with and understanding the needs of people is essential to success. I strive to contribute to a company s revenue growth, through referral and high levels of customer service and retention.

PERSONAL INFORMATION

KNOWN AS : Jacqueline

LANGUAGES : English, Afrikaans, Sign Language

DATE OF BIRTH : 1974-12-16

GENDER : Female

EMPLOYMENT EQUITY : Coloured

LOCATION : Cape Town Western Cape

MARITAL STATUS : Valid learners

DRIVERS LICENSE : No

OWN VEHICLE : Yes

Physical Address : 18 Marigold Street, Hillcrest, Eerste River, 7100 Cell phone number : 082*******

EDUCATIONAL QUALIFICATIONS

SECONDARY EDUCATION

SCHOOL :

Kleinvlei

Secondary

school

HIGHEST GRADE PASSED : Matric

YEAR : 1993

Current Employment Status

Unemployed : Resigned from Nedbank : 14 Decemer 2019 EMPLOYMENT HISTORY

(Starting with recent position)

NAME OF EMPLOYER : Nedbank Contact center V&A

PERIOD OF SERVICE : October 2017- 14 December 2018 POSITION : Service Support

MAIN RESPONSIBILITIES:

Nedbank switchboard Operator

• Distribute calls to various divisions

• Time management

• Introduce and educate clients on new banking platforms

• CRM client information confirmation

• Product knowledge

• Establish customer needs

• Build and strengthen customer relations in the brand Inhouse training / Banking skills

• Assist with all account enquiries

• Amend changes to clients account

• Assist with disputes

• Block lost / stolen cards

• Assist with all product queries

• Investment enquiries and withdrawals

• Bond enquiries and access withdrawals

NAME OF EMPLOYER : Metropolitan Group HR Operations PERIOD OF SERVICE : July 2008-March 2016

POSITION : Bonds Administrator

MAIN RESPONSIBILITIES:

• Calculate employees bonds

• Do credit assessment

• Respond to all bond queries

• Meet deadlines

• Send communication regarding interest changes

REASON FOR LEAVING : Department retrenchment

NAME OF EMPLOYER : Metropolitan Group HR Operations PERIOD OF SERVICE : March 2016

POSITION : Employee loans consultant

MAIN RESPONSIBILITIES:

• Capture personal loan application for SA, Lesotho and Botswana employees

• Process loan applications

• Do credit check

• Affordability assessment

• Correspond telephonically or email with employees

• Sign off monthly statements

• Capture statement messages

• Draw up employee loan contracts

• Process payment

• Test system changes (BSV)

Administrator

• Manage Senior Manager’s Diary

• Take messages

• Book meetings

• Make board packs for Fund meetings

• Do pensionbwithdrawals / Fica documents

• Update weekly exit list

• Tracing / unclaimed pension fund beneficiaries

REASON FOR LEAVING : Department retrenchment

NAME OF EMPLOYER : Metropolitan Card Operations

PERIOD OF SERVICE : April 2007-June 2008

POSITION : Sales

MAIN RESPONSIBILITIES:

• Capture loan applications

• Do credit assessments

• Correspond with client regarding loan application

• Send loan quotations

• Escalate loan pay out

• Assist with loan queries

REASON FOR LEAVING : Business closed

NAME OF EMPLOYER : Woolworths Financial Services

PERIOD OF SERVICE : October 1998-March 2007

POSITION : Financial Consultant

MAIN RESPONSIBILITIES

• Marketing Woolworths Financial Service Products

• Assist with Woolworths account queries

• Receiving and handing out of Woolworths credit cards to clients

• Discarding of uncollected Woolworths credit card

• Do staff scheduling

• Switchboard relief over weekends

REASON FOR LEAVING : Job opportunity at MCO

NAME OF EMPLOYER : Woolworths

PERIOD OF SERVICE : October 1998-2000

POSITION : Pay Point Supervisor

MAIN RESPONSIBILITIES:

• Selling Woolworths products

• Ensure Woolworths standard is adhered in store

• Brand Ambassador

• Do cashier training

• Investigate till discrepancies

• Report fraud

• Do cashier staffing

REASON FOR LEAVING : Moved to new branch

NAME OF EMPLOYER : Club Myconos properties

PERIOD OF SERVICE : January 1994- September 1995

POSITION : Sales

MAIN RESPONSIBILITIES:

• Selling timeshare and points

• Cold canvasing

• Networking

REASON FOR LEAVING : Commission structure only

References

Nedbank: Desiree Fink / Team Leader : 072-***-**** Metropolitan: Gerhard Meyer / Team Leader: 083-***-**** Metropolitan: Nicolette Hendricks/ Department head: 082-***-****

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