Executive Assistant Front Desk
Resume:
ALAA WALID SALEH
PERSONAL DETAILS
Date of Birth: August 24, 1990.
Nationality: Jordanian.
Linked in: Ala’a Saleh
CONTACT
PHONE:
EMAIL:
**************@*****.***
SKILLS
Microsoft office word.
Soft office PowerPoint.
Internet and web surfing.
Social Media.
LANGUEGE
Arabic – Native.
English – Professional.
COURSES
Business Writing Course.
WORK EXPERIENCE
Executive Assistant -CEO.
MakanE, Jordan.
May. 2023-Present.
Calendar Mastery:
Streamline Calendars: Efficiently manage the intricate calendars of C-level executives, seamlessly arranging appointments, meetings, and conference calls.
Optimize Schedules: Prioritize and harmonize conflicting schedules to make the most of their time.
Stay Proactively Agile: Anticipate and adapt to schedule changes with a proactive approach.
Meeting and Travel Orchestration:
Meeting Excellence: Coordinate all meeting aspects – logistics, agendas, and material distribution – with finesse. Travel Arrangements: Organize travel details – flights, accommodations, ground transport, and visas – for smooth domestic and international travel.
Empower Executives: Prepare comprehensive itineraries to empower executives with clear schedules.
Communication and Correspondence Mastery:
Efficient Communication: Handle calls, emails, and messages for C-level executives effectively.
Responsive Engagement: Respond to inquiries and requests promptly, escalating when necessary.
Polished Correspondence: Craft, enhance, and review communications, presentations, and reports for executives.
Relationship Wizardry:
Stakeholder Rapport: Foster positive relationships with internal and external stakeholders.
Liaison Expertise: Act as a hub between executives and various departments, clients, and partners.
Meeting Synergy: Facilitate executive-level meetings for seamless collaboration.
Information Domination:
Confidentiality Management: Safeguard confidential data, records, and documents meticulously.
Informed Decision-Making: Research and gather
information to support executive decisions and
presentations.
Data Handling: Create and maintain databases,
spreadsheets, and reports for accessible information.
Special Ventures and Initiatives:
Project Support: Assist executives with special projects, providing research, reports, and recommendations.
Focused Research: Conduct research to support specific projects and missions.
Deadline Adherence: Coordinate cross-functional teams to ensure project deadlines are achieved.
Executive Office Manager-CEO.
Alwaneh Exchange, Jordan.
Oct. 2022-Mar.2023.
● Calendar Mastery:
Effortless Scheduling: Skillfully handle the President & CEO's calendar, seamlessly organizing appointments, meetings, calls, interviews, and special occasions.
● Travel Coordination Excellence:
Travel Coordination Guru: Expertly plan the President & CEO's trips, managing flights, hotels, rental cars, and all travel necessities seamlessly.
● Document Crafting:
Wordsmith Wizardry: Create, refine, and perfect important documents, presentations, and communications on behalf of the President & CEO.
● Internal Connection:
Team Liaison: Act as a crucial link between the President & CEO and our internal staff across all levels.
● Executive Availability Enhancement:
Support Expertise: Provide adept administrative assistance to the President & CEO, enabling them to focus on high-level responsibilities.
● Meeting Involvement:
Meeting Specialist: Attend executive meetings with the CEO, accurately documenting minutes, tracking CEO-related tasks, and representing the CEO when needed.
Executive Assistant.
Ensperity, Jordan.
Mar. 2021- Apr. 2022.
● Efficient Department Oversight:
Smooth Operations Supervision: Skillfully manage the daily activities of the administrative department and its team.
● Team Management Proficiency:
Talent Management Authority: Recruit, train, assess, and if necessary, implement corrective measures for employees.
● Enhancing Administrative Framework:
Systems Enhancement Expertise: Develop, review, and refine administrative systems, policies, and procedures.
● Resource and Equipment Stewardship:
Resourceful Office Management: Ensure the office is well- supplied and equipment is functioning properly through regular maintenance.
● Budget Coordination and Financial Oversight:
Financial Collaboration: Work closely with accounting and management teams to establish budgets, track expenses, and process payroll and other financial matters.
● Efficient Event Coordination:
Event Planning Mastery: Strategically organize and promote office events such as meetings, conferences, interviews, orientations, and training sessions.
● Information Management:
Information Organization and Retrieval: Skillfully gather, structure, and store data using computer systems and filing methods.
● Project Supervision and Goal Tracking:
Project Oversight Proficiency: Lead special initiatives and monitor progress towards company objectives.
Front Desk Manager/Executive Assistant.
Symmetria, Bahrain.
Oct. 2019- Apr. 2020.
● Ensuring Smooth Patient Flow:
maintain a seamless patient flow, ensuring their movement is efficient, and keeping the front office inviting and tidy.
● Crafting Guest Profiles and Managing Billing:
Adeptly create new guest profiles and skillfully handle billing procedures, guaranteeing a hassle-free guest experience. Collaborate extensively with various clinic departments to deliver the utmost service excellence.
● Leading Front Desk Scheduling:
In charge of crafting and managing front desk schedules, optimizing team availability for efficient coverage and cohesive teamwork.
● Efficiently Handling Administrative Tasks:
Assigned by the General Manager, proficiently manage paperwork and emails, supporting the clinic's smooth operations and organizational efficiency.
Executive Assistant to the GM.
Dynamic Structures, Bahrain.
Jan. 2016 – Sep. 2019.
● Proactive Administrative Support:
Instrumental in delivering proactive and efficient administrative support, contributing to the seamless flow of daily operations.
● Effective Proposal Management:
Facilitate the tracking of submitted proposals and provide valuable feedback to the management team, enhancing informed decision-making processes.
● Strong Customer Relationship Building:
Excel in establishing and nurturing robust customer relationships through proficient communication via email, phone, and face-to-face interactions, fostering trust and reliability.
● Seamless Client Engagement Coordination:
Expertly coordinate and arrange various client
engagements, including events, meetings, appointments, and conferences, ensuring smooth and successful
interactions.
● Fluent Translation Expertise:
Leverage linguistic skills to provide reliable translation services, seamlessly translating documents such as agreements, proposals, letters, and tender documents between Arabic and English.
● International Event Success:
Successfully manage events involving international companies, showcasing adeptness in facilitating
collaboration and achieving positive outcomes on a global scale.
● Efficient Handling of Administrative Tasks:
Assigned by the General Manager, exhibit efficiency in managing paperwork and emails, actively contributing to optimized organizational processes and effective
communication.
Customer Services Associate.
Marka VIP, Jordan.
May 2014 – Dec. 2015.
● Responsive Customer Inquiry Handling:
Swiftly address customer inquiries through email, chat, and telephone, ensuring their concerns are promptly resolved.
● Logistics Liaison and Order Follow-up:
Engage with logistics partners to track and diligently follow up on customer orders, ensuring timely and accurate deliveries.
● Order Management Expertise:
Skillfully manage customer orders by tracking, confirming, canceling, and making necessary edits to ensure accuracy and customer satisfaction.
University of Jordan.
Sep. 2013
Bachelor of Science in Business Administration
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