Customer Service Assistant Manager
Resume:
CATHERINE ANN MACKEY
*** ********* **., ****** *****, PA 15136
Phone: 412-***-****
Email: ************@*****.***
June 21, 2023
To Whom It May Concern:
As an individual that has experience with primarily in-person customer- oriented environments, I have reached a point in my customer service career where I am seeking a change of environment that will still allow me the ability to use my unique skills while still assisting customers. As a single mother, I have sacrificed a significant amount of time with my children. A work-from-home position with a company that cares for their employees would provide me the ability to continue caring for my family and allow me time to enjoy with them as well.
I bring a comprehensive set of skills that I believe will be valuable to a call center position including uniquely different inbound and outbound calls with customers and other professionals, management responsibilities, and an understanding of timely performance. My people-centric nature, ability to communicate with compassion, and listen with empathy have provided me with an excellent foundation for success in this area.
I am excited to contribute my talents and ability for critical thinking toward both team and company efforts. As someone who has only worked within the customer service field, I have gained both in-person and call-centered customer service qualities that have helped me create strong and long-lasting relationships. I look forward to bringing this personal quality with me as the next chapter of my customer service career continues.
For a more in-depth look at my work history and other accomplishments, please review the resume attached. I would appreciate the opportunity to interview with you at your earliest convenience as I am eager to begin the next chapter of my customer service journey and discuss how I believe the lessons and qualities I have learned over the past fifteen years make me an excellent candidate for your company.
CATHERINE ANN MACKEY
121 Churchill St., McKees Rocks, PA 15136
Phone: 412-***-****
Email: ************@*****.***
Summary
Seeking at-home employment with a focus on customer interaction in a service-oriented environment
15+ years of in person customer service that also included customer and other professional interactions via telephone
Enjoys working with people and excels at the challenge to assist them with their concerns
Professional Experience
Assistant Manager, Angelia’s Italian Grille, McKees Rocks, PA, 08/30/2009 - Current
Responsibilities: While working at Angelia’s Italian Grille as the Assistant Manager, I performed many duties such as cooking, ordering inventory, waiting tables, cleaning, scheduling, and acting as a contact point for vendors.
Contact: Jenn Winberg, immediate supervisor, 412-***-****
Cook, Aramark at Heinz Field (now Acisure Stadium), Pittsburgh, PA, 6/2014 – 1/2016
Responsibilities: I was responsible for preparing pizzas for various departments around the stadium.
Contact: Human Resources, employment verification,
Shift Manager, Claire’s, Pittsburgh, PA, 10/2011 – 1/2013
Responsibilities: As a shift manager, I assisted customers, stocked shelves, assisted with store cleaning, and performed ear piercings.
Contact: Store Number, Employment verification, 412-***-****
Associate, Doughboy’s Pizza, McKees Rocks, PA, 412-***-****, 05/2008 – 04/2009
Responsibilities: I did prep. Answered the phones taking customer orders.
Contact: Store number, employment verification, 412-***-****
CATHERINE ANN MACKEY
121 Churchill St., McKees Rocks, PA 15136
Phone: 412-***-****
Email: ************@*****.***
Education
Lock Haven University of PA, 2 years completed, attended 08/2001 – 05/2003
Highschool Diploma, 3.8 GPA, 2001
References
Jenn Winberg
Immediate Supervisor
Angelia’s Italian Grille
Mary LaPorte
Sister-in-law
Mohela employee
Contact this candidate