EF Elizabeth Font

Louisville, KY ***** 502-***-**** ady4q1@r.postjobfree.com

PROFESSIONAL

SUMMARY

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. SKILLS Microsoft Publisher

Departmental Support

Data Archiving

Preparing Arrangements

Customer Support Needs

Assessment

Customer Satisfaction

Customer Relationships

Data Communications

Microsoft Office

Bilingual in Spanish and English

Patient Information

Organized, independant,

candidate with a positive attitude.

WORK HISTORY PARISH SECRETARY 07/2022 to 07/2023

Archdiocese Of Louisville Louisville, KY

Greeted visitors, callers and members of congregation courteously and promptly

Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.

Published, printed and mailed informative, prayerful newsletters to church members and leadership team.

Created and updated membership rosters, church documents and basic reports.

Handled church correspondence, member database and building scheduling.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Managed filing system, entered data and completed other clerical tasks. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. Volunteered to help with special projects of varying degrees of complexity. Performed research to collect and record industry data. Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

PHARMACY TECHNICIAN 03/2016 to 04/2021

Walgreens Louisville, KY

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Stocked, labeled, and inventoried medication to keep accurate records. Entered and processed patients' prescriptions into internal system. Collected co-payments or full payments from customers. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments. Resolved third-party billing, computer system and customer service issues. Set up and modified patient profiles to include current medications and insurance details.

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

BANK TELLER 05/2009 to 12/2014

Chase Louisville, KY

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Processed customer transactions promptly, minimizing wait times. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Maintained accurate records of customer transactions in line with bank procedures.

Followed up on customer complaints and provided solutions to enhance customer satisfaction.

EDUCATION Associate of Arts Social Studies 06/2006 Oscar Lucero Moya, Holguin, Cuba

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