Cicilia C Pabua

Block ** Lot ** Ecoverde Homes Brgy Indahag,

Cagayan de Oro City, Misamis Oriental Philippines, 9000

Phone No.: (088-***-****

Mobile No.: (639**-***-****

Email Add: ady4p3@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic Junior Assistants Manager with standards of service, performance, and integrity. Focused on customer needs and anticipates requests to develop quality experience. Dedicated and reliable with organized, proactive, and problem-solving nature.

PERSONAL INFORMATION

Permanent Address : Block 22 Lot 21 Ecoverde Homes Brgy Indahag, Cagayan de Oro City, Misamis Oriental Philippines, 9000

Birthdate : November 22, 1992

Birth Place : Tangub City, Misamis Occidental

Height : 5’3 ft.

Weight : 143 lbs.

Sex : Female

Civil Status : Married

Religion : Roman Catholic

Nationality : Filipino

EDUCATIONAL BACKGROUND

Elementary Year [From] - [To]

School: Kimat, Elementary School 1998 - 2004

Address: Kimat, Tangub City Misamis Occidental, Philippines

Secondary

School: St. Michael’s High School 2005 - 2009

Address: Tangub City Misamis Occidental, Philippines

Vocational

Course: Commercial Cooking NC II

School: Northwestern Mindanao School of Technology 2009-2010

Address: Ozamiz City Misamis Occidental Philippines

College

Course: Bachelor of Science in Business Administration 2010 - 2014

School: La Salle University

Address: Ozamiz City Misamis Occidental Philippines

EMPLOYMENT HISTORY

Position: Junior Assistant Manager/Service Officer

Company: BDO Unibank Inc

Address: Limketkai Avenue, Cagayan de Oro City Misamis Oriental, Philippines

Date: October 2014 – Up to Present

Job Description / Duties and Responsibilities:

Established and maintain relationships with individual

Oversee the flow of cash or financial instruments

Recruit staff members and oversee training programs.

Examine, evaluate or loan processing.

Assist client's account opening.

Cross-selling of bank's products.

Provides excellent service to the client's with right attitude.

Analyze client's concern and achieve the best solutions.

Perform cash vault opening

Perform ATM Machine loading

Approves inward and outward telegraphic transfers.

Approves demand draft and manager's check requisition.

Perform cash balancing

Performance Coaching

TRAININGS / SEMINARS ATTENDED

Training Center: BDO North Reclamation Area Training Center

Duration: November 3, 2014 Up to November 2, 2014

Address: BDO North Reclamation Area Training Center, Cebu City

Title/Topic:

Customer Service Orientation

Corporate Image

Counterfeit Detection

Signature Verification

ID Detection and Fraudulent Verification

E-Learning Refresher: Security and Safety

Biscuit User Module 101

Effective Telephone Skills

Anti-Money Laundering Act 101

Code of Conduct

Biscuit Module 102

Social Media Policy

Anti-Money Laundering Act 102

Drug Free Workplace

Anti-Money Laundering Act 104

Workplace Bullying

Anti-Money Laundering Act 105

Code of Conduct and Discipline

Code of Conduct and Business Ethics

Foreign Currency Counterfeit Detection

Online Account Opening Training

Social Media Awareness

Business Continuity 101

Training Center: BDO Karrivin Plaza-Chino Roces Avenue

Duration: May 30, 2019 Up to June 28, 2019

Address: Karrivin Plaza, Building A, 2316 Chino Roces Ave, Extension Makati 1232 Metro Manila

Title/Topic:

Data Privacy Fudamentals

CT Marketing Services

Effective Communication for Supervisors

Integration of Learning

Operational Risk Assessment Proficiency

Banking Laws and Negotiable Instruments

Remittances

Customer Service Leadership

Effective Supervision

Basic Bank Accounting

Performance Coaching

Marketing Services

Service Officer Training

Home Loans

TBG Corporate Products

Personal Loans and Credit Cards

Trust Product and Services

Branch Process Administration

SPECIAL SKILLS / INTERESTS

Operations Management

Business Planning

Staff Management

Process Improvement

Strategic Planning

CHARACTER REFERENCES

Kate Claudette R. Tumanda

Operations Officer

BDO Unibank Inc

(091*-*******

Maele Bo Durano

Client Service Associate

BDO Unibank Inc.

(092*-*******

Carmela C Vicente

Fire Officer 1

Bureau of Fire Protection

(091*-*******

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