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Customer Service Administrative Assistant

Location:
New York, NY
Salary:
85,000
Posted:
August 22, 2023

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Resume:

Marshall Johnson

Bronx, NY E: ady4ok@r.postjobfree.com M: 929-***-**** Linkedin:

As an experienced HR professional with expertise in employee relations, performance management, recruitment, and onboarding. With a proven track record of developing and implementing effective HR strategies, policies, and procedures, I am able to streamline HR operations and support organizational growth. I possess excellent communication and interpersonal skills, which enable me to build strong relationships with employees, managers, and executives. Additionally, I have extensive knowledge of employment law, compliance, and best practices, and am committed to ensuring the highest standards of ethics and professionalism in all HR activities.

SKILLS

●Proficient in Blackbaud, Contenverse and Reco Trax

●Excellent customer service skills, writing, oral communication skills and strong interpersonal skills.

●Proficient Microsoft office skills, including excel, word and powerpoint.

●Experience with HRIS systems, demonstrated ability to perform analytical tasks, report writing and problem solving.

●Knowledge of federal, state, and local employment laws and regulations, as well as experience in creating and implementing HR policies, procedures, and programs.

●Ability to create and deliver effective onboarding and training programs for new hires and existing employees.

●Ability to analyze HR data and metrics to identify trends and make data-driven decisions.

●Knowledge of compensation and benefits programs, including salary administration, job evaluations, and benefits enrollment.

EXPERIENCE

New York City Health & Hospital Lincoln Bronx, NY

Human Resource Associate May 2021–Present

Human Resource Assistant (Temp) Sept. 2020–May 2021

●Conduct all necessary background checks for new hires, transfers, civil service processing, and other HR actions.

●Initiate various background checks immediately, including but not limited to:

Excluded provider checks (SAM, OMIG, OIG, OFAC) using all name combinations.

Criminal history checks using all name combinations.

3rd party verifications for education, employment, and license check.

●Complete E-verify and use license verification websites.

●Perform other background checks as needed.

●Submit completed NYC Department of Investigation (DOI) packages securely to DOI upon receipt where applicable.

●Review fingerprint results immediately upon fingerprinting candidates; follow up with manager as needed and compare with conviction.

●Ensure employee records are secure from tampering or theft.

●Maintain employee records, ensuring completion and accuracy of details such as employee contact information, job classification, pay rates, organizational structure, and other key details.

●Maintain accurate records of active job openings and received applications; manage internal and external job postings.

●Supervise temperature screeners.

New York Presbyterian New York, NY

Office Assistant Apr. 2015–Feb. 2022

●Managed front desk operations, including greeting visitors, answering phones, and directing inquiries to appropriate staff members.

●Coordinated and scheduled appointments, meetings, and events for management and staff.

●Maintained office supply inventory and ordered supplies as needed, resulting in efficient and cost-effective use of resources.

●Assisted with bookkeeping tasks, including processing invoices, receipts, and other financial documents.

●Created and maintained electronic and paper files and records to ensure accurate and up-to-date documentation.

●Assisted with drafting and editing correspondence, reports, and other written materials.

●Conducted research and compiled information on various topics to support decision-making and project planning.

●Provided general administrative support to management and staff, including photocopying, scanning, and faxing documents.

●Managed and updated the company's social media accounts, resulting in increased online engagement and brand visibility.

●Provided customer service support to clients and customers, including resolving issues and answering inquiries in a timely and professional manner.

●Trained and supervised new office assistants, ensuring they understood their roles and responsibilities and could perform their duties effectively.

New York University New York, NY

Administrative Assistant Jan. 2013–Jan. 2015

●Coordinated the administrative needs of the department, including managing calendars, scheduling meetings, and arranging travel for faculty and staff.

●Prepared and edited correspondence, reports, and other written materials, ensuring accuracy and adherence to university guidelines.

●Processed and tracked paperwork related to student records, faculty appointments, and other departmental activities, ensuring compliance with university policies and procedures.

●Maintained accurate and up-to-date electronic and paper files, ensuring confidentiality and security of sensitive information.

●Assisted with event planning and execution, including coordinating logistics, managing guest lists, and communicating with vendors and participants.

●Conducted research and compiled information on various topics to support decision-making and project planning.

●Coordinated and monitored budgets for departmental activities, ensuring compliance with university financial policies and procedures.

EDUCATION

University of Phoenix

Major: Bachelor’s Health Administration



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