Virtual Assistant

**%

**%

**%

VIRTUAL/ADMIN ASSISTANT

AUTOR

EXPERIENCE

EDUCATION

SKILLS

CONTACT

+63.915-***-****

ady4o9@r.postjobfree.com

Block 8 Lot 344 Phase 2A Greenbreeze

Residences, San Isidro, Rodriguez, Rizal, 1860

I’m a Virtual/Admin Assistant with considerable experience in appointment setting and confirmations, calendar

management, data entry, call handling, and any other task assigned by the client. My job is to handle and free up the time of the client that I am assisting.

Good communication

Digital Marketing tool

Lead Generation

ARNEL

Manage customer queries and respond to them

with the relevant pre-set template.

Customer follow-up via email or calls.

Generate leads online.

Manage the social media handles and upload

property photos and engage the audience.

Create and maintain the database of leads

generated.

Manage appointments and schedule and send

reminders.

2020 - 2022

SOCIAL GLIDE LLC

VIRTUAL ASSISTANT

Live chat is the solution to providing 24/7

interaction with customers. Responsible for

answering queries and assisting customers

through chat. We must be readily available to

provide help or a solution in real-time, thus the

term live.

Bachelor Degree of Computer Science

2003 - 2008

Iligan Medical Center College

95%

Managing Spreadsheets

96%

Email Management

95%

Call Handling/Chat Resp.

2019 - 2020

NEUSOFT

RETAIL CUSTOMER SERVICE (CHAT SUPPORT)

Responsible for contacting leads over the phone to generate appointments. A prospect is simply the

person who shows interest in our product/service

and is authorized to make purchase decisions.

Working as an appointment setter can be a lot of

pressure.

2018 - 2019

MAGELLAN SOLUTIONS PH

APPOINTMENT SETTER

REFERENCE

+63.955-***-****

MR. ARNIE MENDOZA

Concentrix PH - Manager

MS. RAHNEE PIÑERA

Concentrix PH - Manager

+63.947-***-****

Assist customers’ questions and concerns, and

provide answers or responses. Provide information

about products and services, take orders, calculate charges, and process billing or payments.

Review or make changes to customer accounts.

Handle returns or complaints. Record details of

customer contacts and actions are taken.

Review and select standard responses for answers

or solutions.

2017 - 2018

ALORICA PHILIPPINES

CUSTOMER SERVICE SPECIALIST

Responsible for selling subscriptions to existing

SiriusXM Radio Subscribers. Processing payments.

Responsible for the quality of the call. Handling

incoming calls promptly, effective communication

is used while engaging the prospective customer

and selling client products and services.

Maintain a working knowledge of our client's

products, services, and promotions.

Maintain high-quality standards while making

recommendations according to customers' needs.

Keep records of customer interactions and

transactions, recording details of inquiries,

complaints, and comments as well as actions

taken.

2014-2017

CONVERGYS PHILIPPINES INC

CUSTOMER SERVICE PROFESSIONAL II

Assist customer inquiries by studying products,

services, and customer service processes.

Assist customers with account creation, reloading, renewal, and processing payments. Assist in

payment disputes.

Basic troubleshooting. Booking pay-per-views.

Keep records of customer interactions and

transactions, recording details of inquiries,

complaints, and comments as well as actions

taken.

2012 - 2014

PHILIPPINE MULTI-MEDIA SYSTEM INC.

DREAM CARE SPECIALIST

MR. NORMAN SANTIAGO

Concentrix PH - Manager

+63.996-***-****

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