Business Partner Customer Service

Jauana L. Phillips

**** *** ****** ****, ********, Florida 34221 • 941-***-**** (Cell) • ******@*****.*** SELF MOTIVATOR, ENTHUSIASTIC, MULTI-TASKING HR Business Partner known for promptness, accuracy, attentive to time sensitive deadlines and job- related duties. Human Resources and administrative support in fast-paced environments demonstrating strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interaction with individuals at all levels. Detail- oriented and resourceful.

KEY SKILLS

• Working with Leadership to implement an Apprenticeship Program with the Florida Department of Education, Employee Investigation, Liaison in employee relations issues by gathering information and forwarding to Legal Counsel for further instructions. Assistance with RL6 Incident Reports, and Worker’s Compensation information. Workday change request updates, i.e. change in compensation, employee type, costing timesheets, time entry and updates to timesheets if needed; liaison for managers with requests in Workday, HR processes, and internal employee investigations, payroll account change requests, tax withholdings, and name change requests for employees.

• Tracking and monitoring Performance Appraisal and Competency Assessments for 90 Day and Annual Employee records.

• Creation of employee personnel file request to view or receive documents form, hire/termination tracker spreadsheet, performance appraisal tracking spreadsheet, one-time payment tracker based on job profiles; assists in Joint Commission, AHCA, DCF & CHBHN audits, and Reference Guide materials for HR personnel to view and study to obtain additional knowledge on how to operate within Workday and other HR platforms.

• Records Organization – auditing personnel files and requesting documentation required for personnel file

• HR Generalist

• Member Support Expert – Onboarding Specialist

• Payroll/Benefits Specialist

• School Registrar

PROFESSIONAL EXPERIENCE

Centerstone of America, Bradenton, FL Senior HR Business Partner, 5/14/23 to present Centerstone of America, Bradenton, FL HR Business Partner, 8/7/22 to present Centerstone of Florida, Bradenton, FL HR Specialist, 2/7/22 to 8/6/22 Dental Sleep Solutions, HRSmarter, LLC, Bradenton, FL HR Generalist/Member Support Expert -Onboarding Specialist, 2/20 to Present

Lincoln Memorial Academy, Inc., Palmetto, FL Registrar/6th Grade Business Keyboarding Teacher/Chorus Teacher/Computer Lab Tech, 7/18 to 8/19

*All school related positions were continuous jobs, but promotions/lateral moves in school assignments*

Manatee Elementary, Bradenton, FL Lab Manager, 8/17 to 7/18 Manatee Regional Juvenile Detention Center, Bradenton, FL Teacher Assistant, 5/15 to 7/17 Manatee Technical College, Bradenton, FL Testing Coordinator, 9/15 to present Manatee Charter School, Bradenton, FL Enrollment Manager, 9/13 to 1/15 School Board of Manatee County: Moody Elementary & Rogers Garden Elementary, Bradenton, FL Registrar, 7/04 to 9/13

Key Results:

Assist in employee investigations with Centerstone’s Legal Department, as well as managers. Effective and efficient record keeping of employee 90 day and annual performance appraisals. Auditing of personnel files and timely communication with employees of documents needed to complete the audit of their files. WorkDay reports and tasks. Answering HR Support Tickets and assisting with Workday task assigned. Recruitment and onboarding of new hires. Created onboarding SOP for new hires to ensure all steps are completed prior to employee starting, such as ensuring workstation is set up including login in. Ensuring all required programs were installed on new hire’s computer. Installation of softphone software on new hire computers. Screening applications submitted on Indeed and LinkedIn. Emailed, texted, or called applicants that were selected for interviews and arranged 2nd round interviews with hiring managers.

Assisting Dental offices implement Dental Sleep into their practice by providing assistance with how to operate the Dental Sleep Solutions Software, assisting Dentists with obtaining a Type 2 NPI number or adding the taxonomy code for Durable Medical Equipment to their existing NPI Type 2, assisting Dentist input data into their CAQH Proview database, and Help Desk services. Provided support via email, support tickets, and phone calls to Dentist and their staff members. Remained HIPAA Compliant during all interactions with members.

For all school related positions other than Manatee Elementary (Lab Manager), managed student records; requested cumulative records; forwarded student records; input ESE/ELL Records/& Student Grades (all school related jobs except Manatee Elementary); initiated team work ethics, maintained a database of the accurate number of students involving enrolled students and withdrawn students. Produced timely, accurate end of the month Board Report for Manatee Charter. All positions were with the School District of Manatee County other than Lincoln Memorial Academy and Manatee Charter. Key Results:

• Perform all phases of student registration, scheduling and student record keeping. Maintain the student information system, and extracts requested information by administrators. Send and receive records from other district, out of county and/or state schools. Keeps record of all student entries and withdrawals. Maintained monthly end of the month board reports. Insured the accuracy of student data for FTE (Funding) deadlines twice a year. Input student grades each quarter (Manatee Charter). Input Exceptional Student and English Language Learner Information in the Focus Database. Collected and posted attendance records for students daily. Copied health records, and any school records pertaining to students. Continual advanced contact with teachers of students enrolling and informed of student withdrawals as well. EDUCATIONAL EXPERIENCE

Trinity Law School (January 2020 – August 2021): Masters in Legal Studies of Human Resource Management - Magna Cum Laude

Kaplan University (Completion in June of 2009): Advanced Start Bachelors in Business Administration: Human Resource Management

Keiser College, Sarasota, FL. (1998 - 1999): AS Degree/Computer Network Administration Florida Agricultural & Mechanical University, Tallahassee, FL. (1995 - 1998): Studied Political Science

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