Customer Support Pm R

VALARIE J. BUNNELL

*** ******** **, *** ***, Kingwood WV 26537 · 681-***-****

***********@*****.***

Profession Summary: Accomplished and energetic worker with a solid history of achievements in medical billing and design drafting. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include goal-oriented, document creation and dedicated to high levels of customer satisfaction and meeting aggressive business goals.

EXPERIENCE

05/2023 – PRESENT

CUSTOMER SUPPORT ASSOCIATE, Valley Healthcare system

Provided daily coverage of the Front office, Admission, check coverages, answer phones, pull Medical Records, make and cancel appointments for clients, run and check daily reports

6/2022 – 5/2023

ORTHOPEDICS SURGICAL SCHEDULER, WVU Hospital

Provided daily coverage making and canceling appointments, Open OR cases and schedule all pre & post-operative appointments along with the surgery for the following Doctors:

Michelle A. Bramer, M.D. (Orthopaedic Trauma Surgery Service)

Joseph Prud'homme, M.D. (Hand)

Jake Powers, D.P.M. (Podiatry)

Stephanie Ferimer, M.D. (PM&R)

Bethany Honce, M.D. (PM&R)

Mary Russell, M.D. (PM&R)

David Lynch, M.D. (PM&R)

09/2019 – 06/2022

LEAD CUSTOMER SUPPORT ASSOCIATE, Valley Healthcare system

Provided daily coverage of the Front office, Admission, check coverages, answer phones, pull Medical Records, make and cancel appointments for clients, run and check daily reports

01/2014 – 07/2017

INSURANCE CLAIMS SPECIALIST, WVU Hospital-East

Insurance Primary Biller, train new employees, learned Secondary and Tertiary Billing, and created documents for teaching purposes.

01/2012 – 09/2013

DRAFTER, R&E Electric

Update drawings in Auto CADD and create labels for machine shop

09/1993 – 06/2011

SENIOR DESIGN DRAFTER, Black and Decker

Create schematics and printed circuit board layouts from hand drawn sketches, order sample boards before finalizing circuits.

EDUCATION

APRIL 2012

MEDICAL BILLING AND CODING CERTIFICATE, PTI

GPA 3.0

MAY 2003

BS IN BUSINESS MANAGEMENT, UMUC

GPA 3.70

SKILLS

Customer and Personal Service

Active Listening

Clerical

Time Management

Good organizational skills

Negotiation

Writing

Computers and Electronics

Service Orientation

Ability to work with limited direct supervision

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