Customer Service High Volume
Resume:
Georgina R. Corsetti
*******************@*****.***
June 2019 - January 2021 Assistant Tile Setter
Premiere Home Development
Danbury, CT
- Stone veneer, Bluestone, brick pavers, flagstone
- Marble, granite, porcelain, ceramic tiles
- Mudjob installation
- New and old construction, high end work and custom
- Cutting tiles
December 2019 – April 2020
All Ways Caring Homecare
Shelton, CT
Personal Care Assistance
- Assist with Dressing/Undressing
- Shower/Bathing
- Toileting
- Continence Care
- Feeding
- Transfer From/to Bed Chair/WC., Etc.
Homemaker Services
- Grocery Shopping
- Meal Preparation
- Clean Kitchen/Appliances
- Make & Prepare Bed
- Change Bed Linen
- Laundry
- Clean Bathroom Sink/Shower/Tub/Toilet
- Check/Change Tissue Paper, Soap and Disp.
- Light General Housecleaning
Companionship/Socialization
- Socializing
- Reminding to Take Medication
- Conversation/Reading
May 2018 - June 2019 AppointmentCoordinator/Service Meadowland of Carmel Advisor & Admin. for Loaner Cars Carmel, NY
- Answering and making service appointments
- Greeting customers and writing up repair orders
- Responsible for making follow up calls to customers and ensuring they were satisfied
- Responsible for the control of distribution of loaner vehicles January 2017 – May 2018 Cashier/Service Leader/Customer Hannaford Brothers Supermarket Service
Pawling, NY
- Cashier; promoted to Service Leader
- Member of Hannaford’s Rewards Program
- Rewards Specialist
November 2014 – December 2016 Cashier/Customer Service Stop and Shop/Giant Landover
Locations: Carle Place, New York; Franklin Square, New York and Bronx, New York
- Cashier; promoted to Customer Service
- Customer Service: Greeted customers; Western Union money transactions, money orders and returns.
April 2014 – November 2014
Yankee Stadium Hostess
Bronx, New York
- Responsible for Gate 2 Will Call
- Greeted guests as they arrived
- Escorted guests to Legends
- Responsible for marketing promotional give-a-ways
- Responsible for making sure guests were comfortable and were satisfied with the service throughout their time at Yankee Stadium. August 2012 – April 2013
Teddy Volkswagen of the Bronx Service Consultant
- Answered a high volume of daily incoming phone calls.
- Responsible for customer vehicle repairs and checking vehicle before repairs are made.
- Responsible for making follow-up calls to customers ensuring they were satisfied with the service provided.
- Contacted customers to schedule vehicle maintenance appointments.
- Responsible for opening and closing out repair orders.
- Administrator to warranty and goodwill claims.
- Responsible for the control of distribution of loaner cars. April 2011 – August 2012
Lash Volkswagen & Kia Internal Advisor
White Plains, New York
- Answered an extremely high volume of incoming phone calls.
- Contacted customers to schedule vehicle maintenance and service appointments.
- Responsible for follow-up calls to ensure customers were satisfied with their vehicle repairs.
- Responsible for opening and closing internal repair orders. January 2007 - April 2011
Law Offices of Joseph C. Messina Legal Secretary
Mamaroneck, NY
- Prepared and processed legal documents
- Typed business letters and memos
- Responsible for Mr. Messina’s daily calendar
- Answered a high volume of daily incoming telephone calls
- Organized and set-up new files
- Input data for trusts using the Fast Tax Accounting Program
- Received and recorded payments for rent and legal bills
- Ordered office supplies
February 2006 – January 2007 Service Consultant
Volvo of Las Vegas
Las Vegas, Nevada
- Answered a high volume of incoming phone calls
- Responsible for customer vehicle repairs and checking vehicle before repairs are made
- Responsible for follow-up calls to ensure customers were satisfied with the service provide.
- Contacted customers to schedule vehicle maintenance appointments
- Responsible for opening and closing out repair orders
- Administrator to warranty and goodwill claims
November 2002 - February 2006 Service Clerk
Ray Catena Lexus
Larchmont, New York
- Answered a high volume of incoming phone calls
- Assisted Title Clerk with day to day functions
- Organized service files and loaner agreements
- Administrator to warranty and goodwill claims
- Followed up with customers to ensure total satisfaction
- Contacted customers to schedule vehicle maintenance appointments
- Processed payments for service, sales, and parts Customer Service Skills
- Work well with people
- Communication skills are outstanding
- Multi-tasking is one of my strong points
- Can handle stressful situations with a smile on my face
- Respect for customers, management and co-workers
- The customers are number one; should a situation rise beyond my expertise, I have no problem requesting assistance from my manager(s)
Computer Knowledge
- Software: Microsoft Word, Excel, Outlook, and PowerPoint
- Fast Tax Accounting Program
- Dealership Programs: ADP (Automatic Data Processing), CRM and Reynolds & Reynolds
- Graphic Design Software: Adobe Photoshop and Illustrator, Dreamweaver, HTML, Macintosh, Quark Xpress and Project Presentation
References furnished upon request
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