JANET L. GENUSA

601-***-**** ady4l2@r.postjobfree.com LinkedIn

SR. QUALITY ASSURANCE MANAGER TEST MANAGER SOFTWARE QUALITY ARCHITECT

Expert proficiency in modern testing techniques, frameworks, strategies and the ability to select the optimal tools for maximizing efficiency through manual and automated testing

A detail-oriented and seasoned expert in software development and its quality and processes with experience in leading QA agile teams, consisting of highly skilled software quality and automation engineers. Skillful in driving quality improvements, improving test efficiency, balancing manual and automated testing, and measuring and increasing test coverage in Scrum, Agile, and Kanban delivery structures. Proven ability to identify bottlenecks and add new or improved processes, leveraging automation and continuous integration (CI/CD), to remove friction and streamline the delivery of high-quality software.

●Possess a solid understanding of testing concepts, strategies, processes, and tools along with the ability to plan and direct quality assurance policies, programs, and initiatives.

●Excel at providing knowledge to customers while purchasing software systems through the application of processes, quality systems, real-time measurement & analysis, and dynamic outcome forecasting.

●Knowledgeable in test automation as well as in using Testing Methodologies encompassing Black Box, White Box, Regression, Integration, Performance, API, Fail Over, Stress, and 508 Usability testing.

●Exceptional understanding of orchestration & execution of automation scripts within Katalon & Cypress frameworks.

Certifications: CSTE • Multiple Leadership Courses • CSM (Certified Scrum Master) • Certified Scaled Agilist (SaFe)

CORE COMPETENCIES

Behavior Driven Development (BDD) • Test Driven Development (TDD) • Software Quality Assurance • Quality Transformation & Best Practices • SDLC & STLC • Waterfall, Agile, Scrum, & Kanban Methodologies • Process Improvement • Web & Performance Testing • Shift Left Testing • CMMI • Test Planning • Test Automation Strategy • Version Control & Release Management • Risk Assessment & Mitigation • Change Management • Cross-functional Team Leadership • Team Performance & Coaching • Effective Communication

Technical Skills: Salesforce • Quality Center • Oracle • NetSuite • SharePoint • Active Directory • SQL Server • Visual Studio • JIRA • Rally • Confluence • X-Ray • QMetry • LambdaTest • Azure App Insights • Gherkin/Cucumber • Postman • API Testing • Katalon & Cypress Frameworks • Selenium IDE • GitHub • Bitbucket • Cross Browser, Performance, Accessibility Testing • Twilio • Datadog and other monitoring tools

KEY HIGHLIGHTS

●Instrumental in reducing the manual regression testing time for production releasing consistently by varying percentages through critically analyzing the scope/impact of code changes and then focus scoping the test sets.

●Curtailed defect leakage to under 10%, allowing the company to collect contractual quality bonuses for the first time.

●Lessened the cycle time by reducing the user story churn between Dev & QA by implementing BDD (Behavior Driven Development) and defining the Definition of Ready (Entrance Criteria for Sprints).

●Stimulated Quality Software Delivery as a Practice, as well as, coordinated release deployment of new software versions into production and integrated stakeholder feedback into the QA process.

●Guided engineering teams on code management best practices for releasing using feature flags and proper environment progression paths; supported managers to identify metrics to ease the effort on ‘measuring and reporting everything’.

●Diligently managed hiring, performance, and planning for QA teams of full-time remote, in-office, and contractor remote.

PROFESSIONAL EXPERIENCE

Sr. Quality Assurance Manager The Trevor Project Oct 2021 – Jul 2023

Develop and execute a comprehensive quality assurance strategy to ensure the delivery of high-quality software processes across 4 scrum teams. Lead and manage quality assurance professionals, provide guidance, mentor, and foster a culture of continuous improvement. Implement effective quality control measures to monitor and evaluate product/service quality in the development and release of both custom development integrations of Twilio, Vonage, and Salesforce. Stay up to date with industry trends, best practices, and emerging technologies in quality assurance and incorporate them into the organization's quality processes.

●Manage budget for the QA team for contract resourcing and handle vendor selection and pricing for 3rd party test tools.

●Partner with cross-functional teams and manage the overall project by catering to the needs of different stakeholders to ensure quality considerations are incorporated from early design stages through to final product/service delivery.

●Establish and maintain quality standards, processes, policies, and procedures for engineering and product teams.

●Coordinate with the risk management team to eliminate potential risks and develop mitigation strategies.

●Design and develop QA test strategies related to Software & Products such as Usability & UI, software builds, and test scenarios based on the requirement specifications.

●Act as a technical resource to staff in all phases of the QA process and manage performance/feedback for a QA team of 6.

●Serve as the point of contact between the product, marketing, and software teams to manage resourcing needs for contracting engagement and also collaborate and provide estimates and budgeting for QA.

●Provide highly technical consulting for build-related and functionality issues, creating releases using Git, and implementing test automation strategy leveraging Cypress and Github.

●Develop test plans/test cases, requirements traceability matrices, and status reports based on the software and functional requirements and define code releasing flow including environments and processes for engineering.

●Participate in scrum meetings, retrospective planning meetings, daily stand-ups, and UX design meetings.

Quality Assurance Sr. Manager Raistone Capital Jun 2020 – Oct 2021

Developed, established, and enforced quality assurance standards and implemented Software Quality processes and best practices on multi-platform systems of Salesforce and .Net (Azure). Directly managed and developed a team of QA Analysts, QA Engineers, and Team Leads to effectively oversee and execute work at a product and project level and provided guidance on how it complies with standards and acceptance criteria. Worked with technical teams to discuss test results and troubleshoot issues.

●Created test plans for traceability of requirements, monitoring and logging anomaly conditions of environments, correcting escalated conditions, assisting in metrics tracking and testing coverage, and monitoring of defects queues.

●Partook in the definition of project objectives, identified testing gaps, created/updated test cases & test cycles, executed manual test plans and scripts, and reported test execution results.

●Contributed to requirements analysis and user story testing before the development of code following the principles of testing the model also coordinated test execution with the team and ensured meeting established testing deadlines.

●Influenced and drove quality and testability of products and services. Involved in the design of testing protocols.

●Planned and executed testing for APIs using Postman; interfaced with external partners to test interfaces with partner networks; participated in UAT and documentation activities with business and secure sign-off.

●Applied defined practices and procedures, and domain knowledge to identify, document, manage, and triage defects, stressing prevention by focusing on testability during design and implementation.

Senior Quality Engineer Kinemagic Apr 2020 – Jun 2020

Developed, modified, and executed software test plans, automated scripts, and programs for testing. Performed debugging of software products through the use of systematic tests to apply and maintain quality standards for the products.

●Drove Test Planning, Test creation, and execution in a VR environment; tested industrial virtual twin VR application.

●Established and implemented quality best practices for a scrum team.

Director of Quality Assurance iSeatz Sept 2018 – Mar 2020

Planned and organized day-to-day activities of testing and worked with developers, architects, and technical release managers within an agile/scrum environment. Participated in scrum and product planning and managed all phases and types of testing, for right-sized testing, including strategies, requirements, planning, management, execution, and reporting. Steered a team of 15 remote and on-site Analysts embedded in scrum teams working on platforms based on Ruby on Rails and Angular / node.js.

●Understood complex business and functional requirements and provided direction in transforming the testing function by implementing modern Agile testing and Quality Assurance methods.

●Built test strategies & methodologies, automation, and site monitoring focused on infrastructure and high availability.

●Managed delivery budget & cost of sales for the QA function and bi-weekly release cadence in sync with 2-week sprints.

●Worked with product and engineering teams in implementing and enforcing quality gates additionally implemented software development and delivery quality processes across 9 scrum teams.

●Boosted quarter-over-quarter performance by establishing Quality Metrics; implemented BDD best practices and Shift Left testing methodologies, as well as, Functional Test Automation as a best practice within the scrum framework.

PRIOR ROLES: Staff Quality Assurance Engineer GE Power/GE Digital 2015 – 2018

Lead Agile Quality Assurance Analyst GE Capital, New Orleans, LA 2014 – 2015

Sr. Quality Assurance Software Test Manager (Center Associate 7) Deloitte Consulting 2009 – 2014

EDUCATION: Bachelor of Science – Mississippi State University, Starkville, MS

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