PERSONAL DETAILS

NAME : ILAMATHY SUNDAR SENAM

IC : 980***-**-****

ADDRESS : LARKIN, JOHOR BAHRU

CONTACT : +601*********

EMAIL : ady4j3@r.postjobfree.com

EMPLOYMENT HISTORY

AEGIS BPO SDN BHD

CUSTOMER SERVICE EXECUTIVE – GRAB MALAYSIA (JULY 2022 – NOW) Job Description :

• Handling all inbound calls pertaining to Grab e-hailing drivers general enquiries, complaints, comments, feedbacks and other raising issue related to Grab Malaysia.

• Exceeding customer expectation in terms of customer service & accurate information.

• Communicating with customers through various channels.

• Processing orders, forms, applications, and requests following Grab Malaysia SOP.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process. ESSENTIAL LOTION SDN BHD

ADMIN INTERNSHIP (SEPT 2021 – JAN 2022)

Job Description :

• Handle receptionist work for front office.

• Assist on job posting and training related matters for new employees.

• Handling word press articles and writers from India.

• Organize monthly payment arrangement and reporting in spreadsheet. SANTA BARBARA

PROMOTER (Mar 2018 – Oct 2018)

Job Description :

• Demonstrating and providing information on footwear products.

• Assisting customers to find the perfect product for their needs.

• Setting up attractive product displays and promotional booths.

• Prepare invoice for clients customers.

G&B INFORMATION STATION SDN BHD

INTERNSHIP (Nov 2017 – Feb 2018)

Job Description :

• Transfer data from paper formats into computer files or database systems using Excel spreadsheets.

• Assist keying in data provided directly from customers.

• Create excel file with large numbers of sales figures.

• Retrieve data from the database or electronic files as requested.

• Perform regular backups to ensure data preservation.

• Sort and organize paperwork after entering data to ensure privacy and security. EDUCATIONAL BACKGROUND

POLITEKNIK SEBERANG PERAI

DIPLOMA IN INFORMATION TECHNOLOGY (DEC 2018 – FEB 2022) GRADE : 3.21 CGPA

KOLEJ KOMUNITI HULU LANGAT

CERTIFICATE IN INFORMATION TECHNOLOGY (MAR 2016 – FEB 2018) GRADE : 3.54 CGPA

SMK TASEK UTARA 2

SPM (2011 – 2015)

5 CREDITS

SKILLS

Microsoft Word - Excellent

Microsoft Excel - Good

Microsoft PowerPoint - excellent

Zendesk - Excellent

Phoenix - Excellent

Typing Skills - Fast

Communication - Good

LANGUAGES LITERACY AND COMMUNICATION

Tamil - Native

Malay - Excellent

English - Good

REFERENCES

Available upon request

ADDITIONAL INFORMATION

Preferable Location : Johor Bahru

License : D

Transportation : Own vehicle

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