Customer Service Social Media

Nikan Karimi

************@*****.***

https://www.linkedin.com/in/nikan-karimi/

408-***-**** San Jose, CA

Education

San Jose State University August 2020 – May 2022 Bachelor of Science in Business Administration, Management De Anza College August 2018 – June 2020

Associates of Science in Business Administration, Management Technical Skills

• Salesforce • Google Workspace • Analytical Research • Project Planning

• Adobe Creative Suite • Oracle • Social Media • Contract Negotiation

• CMS (Squarespace) • LinkedIn Recruiter • Marriot Global Source • Data Visualization

• Microsoft Office • LinkedIn Insights • Retail Express • Hiring and Onboarding Professional Experience

TEKsystems San Jose, CA

Technical Recruiter – Core Applications, Full-Stack Development Jun 2022 – Present

• Responsible for full-cycle recruitment of Sr. Developers: sourcing, qualifying, interviewing, coaching, reference checking, negotiating, hiring, and onboarding.

• Partnering with Account Executives to understand project needs to support high profile clients.

• Managing a pipeline of 20+ Senior Developers locally and nationally.

• Utilizing LinkedIn Insights to study market trends.

• Exceeding weekly metrics and gaining recognition from the director of Core Applications. HRI Lodging, Aloft Hotels Santa Clara, CA

Sales & Marketing Coordinator Nov 2021 – Feb 2022

• Managing the day-to-day operations of the Sales/Marketing Department.

• The primary point of contact for specific accounts and projects.

• Collaborated with cross-functional teams to redesign the hotel's catering menus.

• Coordinated global meetings at the hotel for teams of 100+ professionals from Fortune 500 businesses.

JPMorgan Chase San Jose, CA

Associate Banker Apr 2021 – Jul 2021

• Assisting diverse customer base with banking needs in-branch, at Atm, and online.

• Delivering strong customer service while proactively educating clients on utilizing new access channels such as Chase Mobile.

• Collaborated with financial professionals to provide high-level service such as wire transactions and foreign currency orders.

• Ensuring complex transactions are completed efficiently and accurately in accordance with protocol.

De Anza College – Kirsch Center Cupertino, CA

Lead Instructional Assistant Jun 2019 – Aug 2020

• Managing student volunteers on a quarterly basis.

• Responsible for purchasing lab and instructional materials.

• Directly assisting staff, faculty, and Dean with classroom upkeep and following district- wide building procedures.

The Bay Club Company Santa Clara, CA

Sports Desk Associate Sept 2018 – Aug 2020

• Supervising the reservation process for sports facilities such as tennis courts, squash courts, and swimming pools.

• Helping the Sales staff by providing tours for prospective members.

• Maintaining Bay Club Customer Service Standards while providing competent service at the Sports Desk.

Certifications

• Technical Recruiter Issued Sep 2022

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