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Quality Assurance Customer Service

Location:
Rawalpindi, Punjab, Pakistan
Salary:
$6,000 per month
Posted:
August 22, 2023

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Resume:

AQSA NAEEM

QA (Quality Assurance) Engineer

Islamabad, Rawalpindi • +923*********• ady4fe@r.postjobfree.com • aqsa-naeem Quality assurance engineer with over 4 years of experience developing continuous improvement initiatives through analyzing data and converting it into actionable information. Key achievement: partnered with 100+ developers to identify critical issues before releasing product updates to over 21K global clients.

RELEVANT WORK EXPERIENCE

Systems Limited, Pakistan, PK 2022 – Present

QA (Quality Assurance) Consultant Engineer

• Performed testing on Java based web-application, including functionality testing on Web UI, with 100% accuracy and completion of the project 6 days prior to schedule deadline.

• Performed test data preparation with SQL script on MS SQL2000.

• Worked with design teams to resolve found bugs quickly, ensuring 50+ critical releases are conducted in a timely manner.

Convo, Pakistan, PK 2020 – 2021

Automation Engineer

• Spearheaded automation standards for testing product upgrade features, which improved productivity by 70% company wide.

• Developed over 50 automated test cases in 1 year.

• Created a piece of automated equipment for constant testing across 20+ industries; received early promotion among colleagues.

• Automation Testing Using Automation Testing Framework of Service Now. Panacealogices, Pakistan 2019 – 2020

Quality Assurance Engineer

• Developed and ran test procedures based on customer defined system requirements, ensuring 100% accuracy and customer satisfaction.

• Wrote and modified test cases and test matrixes, performed acceptance and regression tests for over 10+ new product releases.

EDUCATION

• Foundation University Rawalpindi Campus [FURC].

Bachelor’s Degree, Computer Software Engineering, 2015 – 2019 Activities and Societies: Member of Organizer committee of Spring Festival

• Global College System [GCS]

Pre-Engineering, 2013 - 2015 Grade: 1st Division

• FG SIR SYED SECONDARY SCHOOL

Matriculation Mar 2010 – May 2012

PROJECTS

Digi Malaysia CRM Application

A Digi Malaysia CRM (Customer Relationship Management) web application is a software tool designed to help businesses manage their interactions and relationships with customers. It is accessed through a web browser, which allows users to conveniently use the application from any device with an internet connection.

CRM web applications are widely used across industries and are particularly beneficial for sales, marketing, and customer service teams. They help businesses enhance customer satisfaction, streamline processes, increase efficiency, and ultimately improve overall business performance. As a QA/Tester at Systems Limited

• I tested the Digi Malaysia CRM web application and reported several critical bugs

• I also involve in API Testing

• I also Create and execute Test Cases and Test Scenarios and thoroughly tested the website

• I prepare Teat data for client in SQL Database.

• Analyzed and initiated corrective action for 600+ customer-related product issues by spearheading several failure investigations.

• Reviewed products to ensure they met reliability requirements before being released to Production consumers.

Convo Application

A "Convo" application is a term that can be used to refer to any conversation or messaging application. It's a general term that encompasses various applications designed for communication between individuals or groups.

As an Automation Engineer at Convo

• I Automate the web application of convo that is used by their clients and company employees

• Spearheaded automation standards for testing product upgrade features, which improved productivity by 70% companywide.

• Examined 10K lines of code and executed tests to isolate defects, improving compatibility with legacy products by 80%.

• Created a piece of automated equipment for constant testing received early promotion among colleagues.

Urban Blue APP

Urban Blue application aim to assist fish farmers in monitoring and managing their fish farms efficiently. They may include features such as:

1. Data tracking and analysis: Applications can help track essential data such as water quality parameters, feeding schedules, growth rates, and health records of the fish. This data can be analyzed to optimize farming practices and make informed decisions.

2. Feeding management: Some applications offer feeding calculators, feed tracking, and reminders to ensure proper feeding schedules and quantities.

3. Inventory and stock management: Applications can help farmers keep track of their fish stocks, monitor growth rates, and manage inventory levels effectively. 4. Disease detection and management: Certain applications provide tools for disease detection and prevention, including monitoring fish behavior, identifying symptoms, and suggesting appropriate treatments.

As a QA/Tester at Panacealogics

• I tested the android and IOS version of the Urban Blue app and reported several critical bugs, I also thoroughly tested the website.

• Automated testcases using katalon studio

• I Create and execute Test Cases and Test Scenarios for web and mobile applications

• Perform Functional Testing of Mobile, Web, and Desktop Applications. Eat craze

Eat Craze is a food-related application. It could be a food delivery app. It is a platform that offers various features related to food, such as food delivery, restaurant recommendations, recipe sharing, or a social network for food enthusiasts.

As a QA/Tester

• I tested the Eat craze web portal and android app.

• Performed Functional Testing of Mobile, Web, and Desktop Applications.

• I Created and executed Test Cases and Test Scenarios.

• Bugs reporting on JIRA.

• Test cases, Management, execution, defect tracking and management.

• I Performed Black & Gray box testing of web and mobile application

• I Performed Compatibility, Functionality, Usability testing of web and mobile application SKILLS

Technical Skills

● Strong organization skills with an excellent attention to detail

● Strong ability to work independently as well as with highly cross-functional teams

● Excellent verbal and written communication skills in English (professional proficiency)

● Strong troubleshooting skills with an attention to detail and an ability to follow process

● Knowledge of web technologies including basic knowledge of html, css, JavaScript, and DOM

● Demonstrates strong knowledge and understanding of industry standards, quality processes and metrics

● JIRA, Azure Devops, asana, Service Now Test management

● Automation Web APPIUM-IOS

● Selenium web driver, webdriver.io, Cypress, Soap UI, Browser Stack, Selenium Grid, UI Path, JMeter

● Strong Quality Assurance, Squish Tool, Java Scripting Languages:

English (Native), German (Fluent), French (Conversational)



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