Customer Service Front Office
Resume:
BD CREATIVE
An accomplished and driven professional with over 12 years working experience. My
approach to my work goes far beyond my job description and I am always willing to go the extra mile to ensure all tasks provided to me are completed to the best of my ability. I have the expert ability to coordinate a full range of administrative tasks while improving organizational efficiency and maximizing productivity. From organizing schedules and preparing reports to maintaining records and handling front office duties, I excel at prioritizing tasks, collaborating with peers and management teams, and ensuring top-notch customer service.
Vryheid, 3100 - South Africa
+27-78-884-****/+27-78-541-****
ady4ey@r.postjobfree.com
EDUCATION
P H I N D I L E M K H O N Z A
SENIOR ADMINISTRATIVE OFFICIAL
MATRIC CERTIFICATE
HAZMAT AWARENESS
Transnet School of Rail
2012
INTRODUCTION TO SAMTRAC
NOSA
2018
PROFESSIONAL PROFILE
CONTACT
WORK EXPERIENCE
SENIOR ADMINISTRATIVE OFFICIAL (ADDITIONAL ROLES)
Transnet Freight Rail
2011 - 2022
Summary of Positions Held:
• Senior Administrative Official (2019 – 2022)
• Train Driver (2014 – 2019)
• Train Assistant (2011 – 2014)
Key Functions & Responsibilities:
SENIOR ADMINISTRATIVE OFFICIAL:
• Attending to day-to-day administrative tasks.
• Supporting senior managers with daily clerical tasks.
• Planning meetings and taking detailed minutes.
• Answering phone calls, providing information to callers or connect callers to appropriate people.
• Scheduling appointments and updating the calendar.
• Developing and maintaining the filing system.
• Creating spreadsheets and writing reports.
• Providing general support to visitors.
• Ensuring full adherence to office policies and procedures. TRAIN DRIVER
• Responsible for monitoring the speed, battery, air pressure, and more while the engine runs to ensure no malfunctions.
• Watching the track ahead for obstructions or damage, such as branches from storm damage.
• Using complex controls to operate the train itself.
• Communicating with other rail personnel, such as dispatchers and fellow personnel to obtain and relay information about schedule changes or potential delays. TRAIN ASSISTANT:
• Preparing communication equipment.
• Performing the pre-trip preparation of the Locomotives and the whole Train prior the departure to adhere to roadworthiness and train working rules and safety standards. COMPUTER
MS Excel
MS Word
MS PowerPoint
MS Outlook
BD CREATIVE
Administration
Advanced Typing
Office Management
Task Coordination
Stakeholder Engagement
Customer Service & Support
Relationship Building
Diary Management
Appointment Scheduling
Records Management
Report Writing
Strategic Planning
Team Management
Stock Management
Target Achievement
Query, Conflict & Compliant Resolution
SKILLS
WORK EXPERIENCE
• Executing shunting activities in sidings and enroute according to directives to enhance safe working procedures.
• Assisting the driver enroute to ensure the safe movement of the train from a required point to the destination, without delays or damage to locomotives, wagons, infrastructure track and other equipment, to ensure predictable service.
• Ensuring compliance to safety standards and laid down instructions.
• Providing accurate feedback timeously to the Train Driver regarding any incidents and deviations along the route.
• Assisting in performing various administration duties. TRAINEE MANAGER
Shoprite
2008 - 2011
Key Functions & Responsibilities:
• Planning and organising the medium and long-term activities of the branch.
• Monitoring stock and ensuring that set targets are achieved.
• Managing staff members and overseeing their performance.
• Identifying and solving problems relating to customers and staff.
• Taking responsibility for branch success from a profit-loss perspective.
• Completing the in-house training program.
PROFESSIONAL ATTRIBUTES
• Credible and competent communicator.
• Innovative with proven strategic aptitude and ability.
• Tenacious and results driven.
• Passionate about achieving high levels of performance.
• Commercially astute and customer focused.
• Strong analytical and problem-solving skills.
• Ability to prioritise.
• Excellent organisational and time management skills.
• Self-motivated with the ability to work pro-actively using my own initiative.
• Committed to learning and development.
REFERENCES
Nqubek MMlambo
HR Manager
Transnet Freight Rail
Lerato Lephoto
Regional Manager
Shoprite
Additional information required will be provided upon request.
Contact this candidate