Customer Service Special Events

CHRISTINA SWIFT

Sterling, Colorado ***** 970-***-**** ady4eh@r.postjobfree.com

Professional Summary

Reliable, capable & passionate about serving customers well, while exceeding customer expectations - maintaining poise and sense of humor in demanding situations/environment Extensive history of exceptional service inhospitality establishments. Exceptionally organized multitasker, successful at maintaining a positive attitude, while managing multiple priorities, with a wllingness to take on added responsibilities, in order to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Hospitality service expertise

Dining room management

Sales expertise

Engaging personality

Attending multiple customers

Staff Management

Highly reliable

Clear and effective communication

Work History

Manager of Operations 09/2014 - 06/2020

Junkyard Bar & Grill – Lodgepole, NE

Supervised operations staff and kept employees compliant with company policies and procedures. Developed and maintained relationships with external vendors and suppliers. Developed and implemented strategies to maximize customer satisfaction. Increased profit by streamlining operations.

Negotiated price and service with customers and vendors to decrease expenses and increase profit. Trained new employees on proper protocols and customer service standards. Managed purchasing, sales, marketing and customer account operations efficiently. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Head Bartender 04/2010 - 05/2014

Junkyard Bar & Grill – Lodgepole, NE

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies. Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.

Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders. Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors. Served high customer volumes during special events, nights, and weekends. Customer Service & Sales 04/2004 - 11/2009

GroGreen Lawn & Pest – Plano, TX

Processed customer service orders promptly to increase customer satisfaction. Followed up with customers about resolved issues to maintain high standards of customer service. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Educated customers about billing, payment processing and support policies and procedures. Investigated and resolved customer inquiries and complaints quickly. Trained staff on operating procedures and company services. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Bartender 03/1997 - 09/2004

Gold Club @ Globe Life Park – Arlington, TX

Served high customer volumes during home game and special events - days, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking product inventory.

Followed strict recipes and drink measurements to minimize product used. Followed alcohol awareness procedures for preventing excessive guest intoxication. Handled simultaneous customer, team, and business needs, while avoiding unnecessary delays or errors. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol. Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers. Helped management plan and serve bar menu exceeding customer expectations. Education

Business : Management 05/1995

Tarrant County Community College - Grand Prairie, TX

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