Shinika D. Jones

**** ***** **.

Memphis, TN ****7

901-***-****

ady4dp@r.postjobfree.com

Objective

Seeking a position requiring skills in, management, development, increasing revenue, following guidelines, maintaining accurate files/reports, and customer service.

Education

Bachelor of Science in Business Administration (Major: Management) December 2006

Minor: Computer Information Systems

Experience

October 2019- February 2023 Training Manager/Recruiter American Financial

Performed a variety of recruiting of professional and administrative functions in support of identifying, interviewing, evaluating, and selecting qualified candidates

Conducted phone screenings and interviews

Scheduled meetings, Interviews, and maintained agendas

Developed extreme Multi-tasking duties by organizing and understanding the needs of my Superiors

Lead, Teach, Onboard and Evaluate new trainers

Evaluated employees and identified their weaknesses

Planned and implemented training material that will prepare employees for the next step of their career path

July 2016-July 2018 PT Supervisor UPS(United Parcel Service)

Planning, delegating, and reviewed the day-to-day area activities in order to ensure efficient scheduling, proper loading and timely departure.

Assessed Business Needs- Identified current and future needs of the customer or business; understood how business needs dictate the project's requirements, projected direction and business objectives.

Ensured that all department and/or corporate policies and procedures are communicated, understood, and adhered to.

Established and promoted a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.

January 2010-July2013 Customer Account Associate Comcast

Interacted with customers via telephone and e-mail to assist with a variety of customer inquiries and issues

Corrected errors and discrepancies on customers billing statements as necessary.

Demonstrated good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner.

Explained billing cycles, processes, and prorates effectively to ensure that customers understand their statements.

Demonstrated awareness of company policies and procedures while applying sound judgment, when necessary.

Prepared work orders accurately; processes payments and enters credit card information accurately.

Promoted and recommends products and services based on a logical relationship to the customer’s needs and interests, delivering the Comcast Quality Experience; Entered and confirmed sales when appropriate.

Achieved overall call center performance goals, while impacting the business goals of the organization.

September 2007- December 2010 Training Manager Cash-N-Dash/Title Cash

Solicited to help growth of store- created flyer's/advertisements to increase growth increased growth 132%

Retained all files- kept accurate and complete files on customers and financials securely

Recruited employees-places employees in right location depending upon need

Trained employees- increased knowledge to improve growth and awareness

Decreased delinquency from 59% to 16% within six months by making sound judgments with delinquency

Performed bookkeeping task – compiled data and prepared reports

Skills / Activities

Computer: Powerpoint, Excel, Microsoft Office 03&07, Pascal, FORTRAN 90 / 95, and Microsoft Publisher

Communication / Leadership: effective leader, communicate goals to others, delegate responsibility,

Organizational: maintain complete and accurate files, multi-task efficiently, excellent time management skills

Honors: Scholarship Bethel College basketball/Track & Field; SIFE (Students in Free Entrepreneur)

References Available Upon Request

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