Customer Service Data Entry

A highly motivated, organized and detail-oriented professional with personal service experience. Skilled in developing personalized plans to meet the unique needs of each client. Possesses strong interpersonal and communication skills, with a passion for making a positive difference in the lives of others. Adept at efficiently managing multiple tasks, prioritizing workload, and providing excellent service.

PERSONAL ASSISTANT — Shaw Services

Surprise, Arizona, March 2021 - Present

VIRTUAL RECEPTIONIST — ReceptionHQ

Phoenix, Arizona, September 2019 - February 2021

Krissie Shaw

Phone 623-***-****

Email ***********@*****.***

Address Suprise, Arizona

• Managed high priority and confidential information.

• Scheduled meetings and appointments for senior-level staff members.

• Demonstrated composure and flexibility in stressful situations and regardless of competing priorities.

• Organized important financial documents and receipts into filing systems.

• Implemented procedures for efficient project management.

• Reminded managers of important deadlines and engagements.

• Answered calls and emails from clients and delivered messages on behalf of executives.

• Addressed customer requests and queries and provided solutions to common problems.

• Ran errands and picked up goods to meet staff needs.

• Served as first point of contact for company leaders and clients.

• Made travel and dining arrangements for company members.

• Implemented new processes and procedures designed to improve efficiency and productivity within the organization.

• Developed detailed action plans to track progress on projects while meeting deadlines.

• Researched complex inquiries using available resources such as internal databases or external websites.

• Cultivated strong relationships with customers by providing excellent customer service. Maintained up-to-date knowledge of company products and services in order to effectively answer questions from customers.

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• Answered emails promptly while maintaining professional communication standards.

• Managed customer accounts in accordance with established protocols. Developed a comprehensive understanding of company policies and procedures to provide accurate information to customers.

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• Assisted with scheduling appointments and managing calendars for multiple departments. CAREER OBJECTIVE

EXPERIENCE

CARE PROVIDER — Shaw Services

Medford, Oregon, June 2010 - October 2018

References available upon request

• Processed payments for orders received over the phone or online.

• Collaborated with colleagues across departments to resolve customer issues quickly and efficiently.

• Utilized various software programs for data entry, research, and report generation.

• Established trusting relationships with clients built on respect, empathy and understanding. Administered medications according to instructions while monitoring side effects and responding appropriately to changes in condition.

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• Carried out additional duties such as shopping or errands as requested by clients or their families.

• Provided compassionate care and support to elderly patients, ensuring their safety and comfort.

• Collaborated effectively with other healthcare professionals such as doctors, nurses and allied health professionals. Demonstrated excellent communication skills, working closely with clients and families to ensure individual needs were met.

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• Adhered strictly to confidentiality protocols regarding all aspects of client care.

• Coordinated medical appointments and transportation services for patients in need of specialist care.

• Performed housekeeping duties when necessary including laundry service, cleaning up spills or tidying rooms.

• Supported end-of-life care by providing emotional support for both patient and family members.

• Maintained accurate records of client information including medical history, medication use and progress notes.

• Client Satisfaction • Customer Service

• Time Management • Project Management

• Multitasking and Organization • Microsoft Office

• Schedule Management • Strong Problem Solver

• Strong Interpersonal Skills • Meeting Planning

• Operations Support • Attention to Detail

• Screening Incoming Calls • Administrative Support Specialist

• Experience with [Specialties of Personal Services • Managing Multiple Tasks

• Dedicated Team Player • Personal Calendar Oversight SKILLS

REFERENCES

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