Human Resources Business Development
Resume:
CAROLINE KENNERLY
MANAGER
ady49k@r.postjobfree.com
Mooresville, NC 28117
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Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives. Career Objective
MANAGER
BIG AL'S PUB — Mooresville, NC
Jun 2013 - Present
HUMAN RESOURCES MANAGER
KINDRED AT HOME — Mooresville, NC
Dec 2019 - Apr 2020
ADMINISTRATIVE ASSISTANT
TRINITY HEALTHCARE — Mooresville, NC
Jan 2013 - Nov 2016
E x p e r i e n c e
Mentored and trained new employees on company policies and procedures. Utilized strong analytical and problem-solving skills to address operational issues. Assigned, prioritized, and delegated tasks and responsibility to departmental employees. Reduced workplace safety or health hazards by enforcing work practices and procedures. Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
Managed employee lifecycle processes by handling onboarding, employee performance, and discipline tasks. Supported efforts of department managers in managing staffing budget for direct and indirect labor. Designed and implemented human resources policies and procedures. Organized events like team building activities or celebratory functions for employees. Ensured compliance with federal, state and local employment laws regarding all aspects of Human Resources management.
Utilized business acumen and experience to achieve positive environment of engaged employees. Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
Maintained files and filing, keeping sensitive information confidential.
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BUSINESS DEVELOPMENT REPRESENTATIVE
MOORE ALARMS — Mooresville, NC
Jan 2012 - Jan 2013
ASSISTANT MANAGER
TOYSRUS — Charlotte, NC
Feb 2009 - Jan 2012
Screened incoming telephone calls, routing to appropriate personnel. Monitored daily operations in order to ensure efficient workflow processes were being followed. Compiled and entered data into various databases to ensure accuracy and completeness. Prepared agendas and materials for meetings and conferences. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
Developed targeted campaigns to drive customer engagement and close sales opportunities. Established strong relationships with key stakeholders to identify and pursue new business opportunities. Created and managed extensive sales pipelines for multiple business development initiatives. Provided customer service support to existing clients to ensure satisfaction. Contacted potential customers via phone or email to establish rapport and set up meetings. Communicated and leveraged key constituents to secure and retain business. Helped oversee the daily operations of the store, managing staff and inventory. Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties. Coached and mentored new employees on company policies and procedures. Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.
Interviewed potential job candidates and made hiring recommendations to general manager. Resolved customer complaints and handled refunds and returns to promote satisfaction. Tracked store inventories and replenished products according to demand. ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION MITCHELL COMMUNITY COLLEGE — Mooresville, NC
Education
S k i l l s
Verbal and Written Communication
Project Management
Customer Relationship Management
Managing Employee Relations
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