CHARNIQUE TOWNS

**** ****** **** **, ******, TN, 38119, US • 901-***-**** • ady49j@r.postjobfree.com Charnique is Inspired with passion for aesthetic improvement and a desire to provide excellent customer service. Charnique is a Master Licensed Cosmetologist with excellent technique and precision performing a variety of beauty services. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Professional with a passion for making people look and feel their best. Cosmetology

Networking expertise

Scalp treatments

Customer buying habits

Outstanding client retention

Marketing familiarity

Inventory control

Customer consultation

Trend expert

Product expertise

Relationship building and management

Dependable and reliable

Coordination

Shelving of products

Organized

Customer service

Staff training and development

High-energy attitude

Superior communication skills

Excellent multi-tasker

Adaptive team player

Time management

High School - 2015

Southwind High School - Memphis, TN

Cosmetology Education - 2017

Empire Beauty School - Memphis, TN

Professional Summary

Skills

Education

Salon Professional - July, 2022 to August, 2023

Ten Karats Virgin Hair - Memphis, TN

Scheduled appointments, answered phones, greeted clients, processed payments, and created client service tickets for a salon with daily customers.

Introduced the salon to alternative hair therapies involving natural products to bring in numerous of new clients. Provided customers with highly skilled and diverse salon services, such as cuts, color services, and extensions. Scheduled over customer appointments in Software.

Introduced the salon to alternative hair therapies involving natural products to bring in new clients. Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination. Designed marketing materials for Product in order to boost sales. Recommended treatments and styles that would complement the customer's appearance and desired look. Kept track of trends in order to stay on top of trends and better serve customers' needs. Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase Product sales.

Kept track of customer preferences and services provided for future reference. Assessed the client's needs and suggested treatments and strategies for achieving the desired result while preserving hair health. Increased return customers by through cutting, coloring and styling clients' hair with precision. Increased my client base through direct referrals. Sanitized and organized the station and tools.

WIG SPECIALIST - August, 2021 to December, 2022

Beauty & Company - Memphis, TN

Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. Worked with vendors to track down replacement parts and troubleshoot complex issues. Answered an average of Number of calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Assisted customers in locating and selecting merchandise in any store department. Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Increased the team's revenue in sales.

Used artistic skills to create customized looks for clients by listening to and interpreting personal style. Helped customers by answering their questions and completing their requests. Organized store merchandise racks and displays to promote and maintain visually appealing environments. Completed cash balancing and counting, as well as organizing and cleaning counter space, as part of my opening and closing duties. Kept an eye on customers for signs of security issues and reported them to management. Helped customers sign up for store loyalty programs and explained the benefits in detail. Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look. Checked customer prices and processed sales by scanning barcodes. Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts. Educated customers about promotions to increase sales. Kept my knowledge of store sales, payment policies, and security standards up to date. Talked to customers about [Product or Service], outlined restrictions, and educated them on policies. Communicated with clients to inform, promote, and discuss pricing for cosmetics. Increased sales by [Number]% by providing purchase advice and promoting additional products. Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online. Work History

Sales Floor Associate - May, 2019 to January, 2020 Burlington - Memphis, TN

Completed all daily activities, including [cashier] and [Inventory], on time. Stayed up to date on all product information.

Dusted the jewelry cases and used glass cleaner to ensure that the displays were spotless each day. Let customers know about upcoming promotions like [daily sales] and [upcoming sales]. Provided excellent customer service.

Took care of the showroom's general upkeep and light cleaning. Provided excellent customer service and gave a positive impression of the company. Provided excellent customer service and promoted a positive brand image. Welcomed customers and provided them with a positive and rewarding experience every day. LICENSED COSMETOLOGIST

Certifications

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