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Customer Service Continuous Improvement

Location:
Canton, MI
Posted:
August 22, 2023

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Resume:

Nicholas Dalton

*** ******** ***. ********** **, 48040 810-***-**** ady48u@r.postjobfree.com

QUALIFICATIONS

Organized and positive professional who excels in building strong interpersonal relationships and enjoys a challenging work environment. Adept communicator with developed leadership, multi-tasking, time management and customer service skills. Creative problem solver with the ability to resolve conflict and improve team morale.

EXPERIENCE

Shift Supervisor

Koda Energy July 2021-Present

•Oversee personnel during daily plant functions while monitoring the board to ensure overall plant safety and efficiency.

•Work with management to develop a sound strategy that will end in a successful outcome on an array of daily plant functions.

•Constantly watch for market energy value to determine how many Mega Watts we want to put to the grid.

Board Operator/Shift lead

Al Corn Clean Fuels March 2021-July2021

•Oversee production throughout the plant, Make lineup changes to stay on spec with outgoing customer products.

Monitor utilities, including boilers, turbines, cooling fans, compressors etc.

•Make adjustments due to lab product samples, monitor utility water samples.

•Coordinate with outside operators to safely, and cost effectively run the plant in a safe and cost efficient manor, using procedures.

Power House Operator

Fluor October 2020-March 2021

•Ensure proper, and safe plant operations of boilers, and chillers. Producing heat, and water for Customers.

•Test and log accurate boiler water samples, and make adjustments accordingly.

•Work with maintenance on equipment permitting, lock out tag out procedures, and proving positive energy control so equipment can be safely worked on.

Production Technician

Flint Hills Resources Pine Bend June 2015 – Mar 2020

•Oversee production, maintenance support, turnaround support and planning, critical rounds on pumps, turbines and compressors, periodic testing of safety equipment while maintaining compliance with OSHA and Environmental standards.

•Safely and successfully run a 12 hour drum cycle in the Coker units, while not having a time loss injury for over 800 days.

•Maintain environmental, health & safety (EH&S) procedures to ensure safety of unit.

•Apply and maintain energy control for maintenance and contractor support.

•Taking ownership of continuous improvement processes that meets regulatory and FHR requirements.

Production Technician

Flint Hills Resources, August 2013 to May 2015

●Oversee production, mechanical troubleshooting, pump maintenance, valve maintenance, testing of system safety devices, periodic inspections of tanks, valves, or piping, and other product quality control or technically oriented tasks related to a propylene facility.

●Successful delivery and receipt of propylene products by pipeline and production of finished product, polypropylene, to meet customer demands.

●Basic functions manufacturing of products, lab testing, inspection and record keeping requirements, computer oriented-tasks, and the maintenance of the equipment in the facility.

●Assign product transfers, product receive assigned duties through an electronic work management system.

●Available for an on-call rotation during selected nights and weekends as required by the number of personnel in rotation. ● Taking ownership of continuous improvement processes that meets regulatory and FHR requirements.

●Conducting over 500 days without a time loss injury as a Member of the Safety Steering Team.

●Ensured safety of Maintenance team by overseeing Hazardous Energy Control and prepping equipment.

Shipping Technician

Flint Hills Resources, February 2013 to August 2013

●Ensure that deliveries are loaded correctly, billed out and delivered in a timely manner to meet customer requirements.

●Knowledge of efficient trailer loading and railcar procedures and proper material handling techniques.

●Ability to effectively work with members of the production team and customer service.

●Knowledge and practice of DOT regulations as well as PIT safety & operating procedures.

●Coordinating with members of the production management team and customer service to effectively meet and exceed our customers’ expectations.

ADDITIONAL QUALIFICATIONS

•Currently obtain a state of Minnesota 1A steam engineer license, accruing over 11000 hours of operations time, on steam turbines and boilers.

•Operated a 600# steam system, at Flint Hills Resources Marysville. Accruing over 5000 hours of operations, while running, and testing boiler feed water samples.



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