Customer Service Assistant Manager
Resume:
DORENDA CLARK
Memphis Tennessee 38117
**********@*****.***
Objective: To obtain a challenging leadership position in a professional environment in management where my skills are valued, encourages innovative thinking, a greater challenge and can benefit the company in long terms growth. EXPERIENCE
Wal-Mart distribution
Chicago Illinois
ELECTRONICS DEPARTMENT MANAGER
PRODUCE DEPARTMENT MANAGER 01/2016-12/2021
Responsible for greeting customer's locating products and Handling debit,credit,checks and gift cards transactions at the point of sales.
Asking for proper identification when using credit, checks and or purchasing age requirement items.
Answering phone for customer's with concerns. Activating,Porting over phone services and numbers, troubleshooting if necessary Adding service plan card to mobile devices
Responsible for changing the modular and confirming the set module before dead lines
Stocking, organizing and inventorizing the DVD Movies on to sales floor as shipment arrives as my daily tasks
Keeping up with new released dates memorizing the selections and how to locate a DVD movie's in stores whether we carry a particular show
Excellent in Participating to take the role of helping overnights electronic stocker and at request from selective assistant manager's every daily mornings working and pushing maximum freight not worked merchandise on sales floor before store opens
Performed other daily task as given in notes throughout the store. Home depot Oak Lawn, Illinois. 03/2010-12/2015
Overnight freight Associate
Team Leader
Stock and organized merchandise upon shipments
Broke down merchandise on pallets into departments for better organization as the crew arrived to come and stock merchandise in designated area onto shelves
Created pleasant and safe shopping environment
Participated on the Inventory Team at my supervisor management requests
Customer service as required by customer's demand
Freight/operation of motorized Pallet jack high level of work commitment work well while with others learning and following new procedure
Bronzeville Nursing Center
Boulevard Care -Chicago, Illinois 07/ 2005-/2009
Environmental Service's - Housekeeper
Greeted the resident's making sure they are comfortable while await there stay Maintained the upkeep of guestrooms, including making beds, dusting, vacuuming mopping and sanitizing bathrooms.
Replenish guest rooms and bath with amenities supplies and linen in accordance to company standards.
Independently performed other required tasks throughout the day Moo& Oink - Chicago Illinois 05/ 2007- 07/2014
Customer service cashier/ Bagger
Greeted and assisted customer's
Responsible for debit, credit and check transactions at point of sales
Responsible for checking and matching credit cards and checks to identification card with the card customers is using at the point of sale.
Stocked and organized supplies on the shelves on a daily basis
Organized groceries into customer's bags and shopping carts
Gathered stray carts and brought them back in Store for continuous use of other customer's coming to shop FedEx Ground-Bedford Park,Illinois 01/2004-11/2007 Package Handler/Sorter
Loaded package feeders, sorted packages to posted destinations
Operated hand held computers to process package arrival times/destinations
Inventoried bulks of merchandise and logged incoming freight
Organized packages in order to simplify loading efforts Dr. Martin Luther king Jr -Chicago, Illinois 09/2002- 11/2007 Cook/ Cashier
Processed debit, and credit cards transactions at the point of sales
Prepared and set up work stations with all needed ingredients and cooking food supplies
Responsible for cooking and preparing meals for large groups, and birthday parties maintaining the highest standards of food
CPS - Chicago, Illinois. 08/2010-2015
Security guard
Assisting schools in approving there safety and security for the students,staffing and families Responsible for controlling access points on post
Supervision needed as necessary making sure all guards reported on there designated posts at schedule times walkies on and everyone is on the same channels for communication.
Maintained an orderly post and remained at the post at all times unless otherwise directed by my supervisor
Completed proper documentation with precise detailed descriptions related to incidents reports and misconduct
Actively responded to incidents, fights or other issues
Provided the first line of defense to defuse and de- escalate students misconduct and or serious Incident Education
William R. Harper high school - 2000- 2004- Diploma East-West University- 2004- 2007
Behavioral & Social Science Criminal Justice minor –approximately 60 credit hour Awards And Acknowledgements
PTC Security Academy - of certification 40 hours training State of Illinois Requirements. SKILLS
Self motivated, good leadership, teamworker excellent in conflicting resolutions, creativity thinking, and organization
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