JENNIFER E. ORTIZ

***** ***** ****** ***** # * ady48e@r.postjobfree.com

Poway, CA 92064 Mobile: 858-***-****

Profile: Extremely organized, motivated, and detail-oriented with five years experience in administrative support; well versed in Microsoft Word, Excel, and Outlook. Accustomed to working with a team and independently. Has the proven ability to multitask, troubleshoot errors, read, and understand procedures. Performs consistently under pressure and communicate with people of all levels and background.

Significant qualifications: Basic Life Support Certified (BLS –American Heart Association), Adult and Pediatric First Aid/CPR/AED Certified (Red Cross), computer proficient (Microsoft Word, Excel, Outlook, PowerPoint, etc.) Secretarial or office skills includes typing 60 wpm, experienced with multi-line phone systems, strong customer relation skills. Goal oriented, able to meet deadlines, excellent at oral, written, and interpersonal communication skills and willing to learn and take on a variety of tasks

Professional Experience:

Advanced Medical Support Assistant (GS 06 / 40 hours a week) October 2020 – Present

U.S. Department of Veteran Affairs

Supervisor: Joy Theresa De Dios

Performs full range of duties related to scheduling, medication refills, and medication renewals. Support Patient Aligned Care Teams (PACTs) by using an interdisciplinary coordinated care delivery model.

Serves as the coordinator of incoming telephone calls, receiving a wide range of inquiries, utilizing administrative systems knowledge to identify patient/caller needs, practicing independent decision-making, coordinating care needs, scheduling appointments, and directing problem resolution as appropriate.

Independently handles calls and determines the nature of the call, assists with communicating needs regarding appointments, medication refills/renewals, and refers calls to the appropriate clinical or administrative personnel, utilizing computer technology to ensure continuity of care through accurate patient information, communication, and documentation.

Health Aide August 2020 – October 2020

VA San Diego Healthcare System

Supervisor: Marcus Gomillion

Prescreen employees and veterans with series of COVID-19 questions

Follow and promote VA COVIDD-19 safety guidelines

Ensure social distancing is enforced when applicable

Sanitize and set up designated screening location

Regularly ensure supply box is fully stocked with essential medical and screening station supplies

Communicate with secondary screening over radio when sending over symptomatic people

Call escort to transport veterans to appointments

Assist veterans by giving direction to appointment location

Guarantee information remain confidential and complies with HIPAA guidelines

Certified Nursing Assistant (Cardiac Unit) January 2018 – August 2020

PREBYS CARDIOVASCULAR INSTITUTE

Supervisor:

Assisted with daily living patient activities and ambulation after surgery.

Provided patient care while instilling a teamwork and family atmosphere.

Provided excellent service to patients as a key member of the clinical care team.

Assisted patients with personal needs and activities of daily living, collects data, and ensures the patient has a safe, organized environment.

Assisted with patient care within the scope permitted and under the direction of a clinician.

Supported the unit with a variety of patient logistic, clerical, equipment/supply, and charge reconciliation duties.

Unit Secretary (Cardiac Unit) October 2016 – January 2018

PREBYS CARDIOVASCULAR INSTITUTE

Supervisor:

Provided administrative /Clerical support, maintains up-to date medical records on all patients in the unit.

Served as receptionist and manage the communication system.

Assisted other care team partners as requested.

Administrative Assistant/Staffing Coordinator June 2012- July 2015

SAN DIEGO MOBILE MEDICINE CONSULTANTS

Supervisor:

Staffing of healthcare workers (registered nurses, physical therapists, occupational therapists, speech therapists, medical social workers, registered dieticians) for patients ready to be discharged from hospitals and skilled nursing facilities.

Responsible for the billing, coding, secretarial and clerical duties such as answering/making phone calls, filing, photocopying, composing correspondence including emails, filling out forms and other documents.

Activity Assistant July 200- - May 2012

THE SPRINGS AT PACIFIC REGENT, LA JOLLA

Supervisor:

Assessed resident’s needs, interests, cognitive and functional levels, design monthly programs according to the needs and interests of residents.

Executed designed activity group or one-to-one programs with appropriate motivations and materials for an active participation.

Corresponded quarterly reviews for each resident to state current status as per activity participation

Ensured Participation Log Form of each resident is properly completed.

Education:

Polytechnic University of the Philippines - Bachelor of Science in Office Administration, 1998

Palomar College - Taking prerequisites for Nursing program - June 2020 - present

References: Will be provided upon request.

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