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Customer Service Business Development

Location:
Upper Marlboro, MD
Posted:
August 22, 2023

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Resume:

JOHN BRATHWAITE

**** ******* ****** *****

Upper Marlboro, MD 20772

240-***-****

ady47l@r.postjobfree.com

SKILLS SUMMARY

• Client Relations Management

• Multi-Unit Management

• Supply Chain Management

• Fleet Management

• Inventory Management

• Profit and Loss Analysis

PROFESSIONAL EXPERIENCE

Director of Operations, Balanced Choice Vending

March 2020-Present

• Oversaw all operational aspects of Balanced Choice Vending, a leading vending machine company.

• Developed and implemented strategies to optimize efficiency and profitability in vending machine placements.

• Managed a team of 10 employees and supervised day-to-day operations with 17 clients across, Washington, DC, Maryland, Virginia, and North Carolina. Spearheaded inventory management, safety management, route planning, maintenance, and customer service.

• Implemented innovative technologies and streamlined processes to enhance operational effectiveness and customer satisfaction.

• Collaborated with cross-functional teams to drive business growth, expand the client base, and secure new partnerships.

• Conducted regular performance evaluations, provided coaching and mentoring to team members, and fostered a positive and safe work environment.

• Conducted regular financial analysis and performance evaluations to monitor and improve profit and loss performance.

• Provided coaching and mentoring to team members on financial matters, fostering a culture of financial accountability and responsibility.

Director of Sponsorship & Events, DC Running Club, Washington, DC

September 2010 – May 2020

• Spearheaded race sponsorship, corporate partnerships, and participant recruiting for all races.

• Secured sponsorships with Six Flags America, UK Gear, Weight Watchers, ESPN/The Jimmy V Foundation, EOP Real Estate, Conteggo, and Alumni Wellness, resulting in the generation of thousands of dollars for DC Running Club.

• Cultivated relationships with key city officials and local businesses, facilitating advertising, permits, and road closures.

• Utilized social media and creative advertising methods to enhance sponsor brand visibility among members and participants.

• Coordinated over 100 running events during my tenure.

Manager, Office Services, Washington Nationals Baseball Club, Washington, DC

August 2009 – September 2010

• Managed a team of four staff members responsible for overseeing office support services, including inventory management, purchasing, policy implementation, mail/supply distribution, UPS/FedEx billing, and vendor relations.

• Implemented an inventory system that resulted in cost savings, enabling the organization to stay under budget and achieve a favorable performance against plan.

• Contributed to the Community Relations Strategic Committee and Washington Nationals Dream Foundation Grant Committee, gaining valuable insights into the Nationals' charitable organization.

• Cross management with all Washington Nationals front office departments daily.

Director of Sponsorship, Delaware Track Club, Dover, Delaware

November 2008 – August 2009

• Led race sponsorship, corporate partnerships, and participant recruiting efforts for all races.

• Secured sponsorships with Good Feet Shoe Store, AAA, Wilmington Blue Rocks Minor League Baseball Team, and Dover International Speedway, generating significant funds for Delaware Track Club.

• Developed relationships with key city officials and local businesses, facilitating advertising, permits, and road closures.

• Collaborated with non-profit organizations and public schools to support their causes and fundraising initiatives while ensuring financial success.

Southeast Regional Director, Fisher Scientific, Atlanta, Georgia

September 2004 – November 2008

• Oversaw 43 onsite employees and ten managers across various customer locations from Pennsylvania to Florida and Puerto Rico.

• Managed inventory and drove new business development while analyzing financial performance to identify areas for improvement.

• Established and maintained relationships with numerous vendors, resulting in successful partnerships with Fisher Scientific.

• Accountable for managing over $75 million worth of inventory at healthcare customer locations, including LabCorp, Quest Diagnostics, Scripps Research, Johns Hopkins Hospital, Shane’s Hospital, Duke, UNC, Pfizer, and Eli Lilly.

Southeast District Manager, Washington Inventory Services, Atlanta, Georgia

August 2001 – September 2004

• Initially hired as the Georgia/Alabama Area Manager, then promoted to Southeast District Manager.

• Implemented cycle counting strategies to enhance inventory accuracy in the territory.

• Managed six offices across three states, overseeing 25 managers and up to 300 employees during peak seasons.

• Responsible for P&L over GA, AL, & SC.

• Provided manpower assistance in neighboring Districts to achieve company goals.

Client Consultant Manager, DeWolff, Boberg & Associates, Atlanta, GA

June 2000 – April 2001

• Managed the Exelon account in Chicago, IL, and the Newport News Shipyard account in Newport News, VA.

• Prepared observation studies that secured additional performance and material management projects worth $2.5 million.

Project Supervisor, Saddle Creek Corporation, Atlanta, GA

January 1999 – June 2000

• Maintained inventory control of $1 billion worth of products through daily cycle counts and inventory software programs in three distribution facilities.

Co-owner, ESG Supplies, Rex, GA

January 1998 – August 2001

• Managed inventory purchasing, inventory control (FIFO), damage control, and sales trend tracking for a 5,000 square foot facility specializing in hair care products while analyzing financial performance to identify areas for improvement.

Operations Supervisor HR Manager, Genco Distribution Services, Atlanta, GA

August 1996 – March 1998

• Oversaw the Atlanta Hartsfield Airport Distribution Account, directly managing a team of 60 employees and 20 vehicles.

• Managed delivered product to all stores in the airport daily.

• Handled interviewing, terminations, payroll, benefits, accounts payable, employee reviews, and safety training.

EDUCATION

Graduate Program, Major: Sports Management

UNITED STATES SPORTS ACADEMY

Bachelor of Science, Major: Biology, Minor: English, Played Second Base on the Baseball Team

DELAWARE STATE UNIVERSITY



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