Francine Democko

Charlotte, NC 704-***-**** ady46o@r.postjobfree.com

PROFESSIONAL SUMMARY

Organized and efficient Executive Assistant supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skills in process, procedure, and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor, and maintain business integrity and quality of service.

ACCOMPLISHMENTS

Documented over 50 department processes and created training documents, saving the organization up to 2.5% in training expenses, resolved training issues, and led to greater efficiency for new and existing team members.

Utilized Microsoft Excel to develop tracking spreadsheets, resulting in effective and efficient data monitoring.

Collaborated with compliance team in the development of conflict-of-interest campaign and other required filings.

Achieved department budget goals by reconciling budget spreadsheet with accuracy and efficiency.

SKILLS

Microsoft Office

Adobe Acrobat

Agendas

Workflow Schedules

Team Member Development

Continuous Improvement Process

Event Planning

Calendaring

Confidential Records Management

Cost Savings

Professional Correspondence

Internal and External Communications

Problem solving

WORK HISTORY

Novant Health, Inc. – Charlotte, NC – 2015-2023

Administrator, Board of Trustees/C-Suite Executives, 2020-2023

Managed and maintained digital and hardcopy filing system for records, reports, minutes, expenses, and other documents.

Managed calendars, logistics and materials for board of trustees, committee, and executive meetings, ensuring successful events. Attended meetings to provide administrative support including taking attendance and composing minutes.

Managed and coordinated C-Suite Executive Leadership complex travel including air and ground transportation, hotel, and detailed itineraries.

Assisted in preparing presentations and other meeting materials using PowerPoint, Adobe, and other graphic applications.

Provided varying levels of administrative support including but not limited to writing and editing emails, drafting memos, and preparing communications on behalf of the Executive Leadership team.

Served as a resource and expert on board governance best practices to board members, executives, and subsidiary board liaisons, resulting in consistent governance actions across the organization.

Performed basic accounting duties and achieved budget goals by effectively maintaining and reconciling budget allocations.

Medical Laboratory Technician, Lead, Berewick Multi-Practice Facility, 2018-2020

Managed and maintained laboratory for three separate ambulatory practices.

Maintained confidentiality of patient information to meet HIPAA and other regulatory standards.

Maintained safe work environment free of unnecessary hazards to protect staff and testing results.

Recorded and maintained accurate data to facilitate tracking of results.

Trained and supervised new laboratory staff to improve skills in laboratory procedures.

Medical Laboratory Technician, Urgent Care, 2015-2018

Followed safety protocols to maintain a safe and secure laboratory environment.

Recorded and maintained accurate data to facilitate tracking of results.

Helped management optimize laboratory processes for maximum efficiency and performance.

Participated in laboratory audits and assessments to maintain compliance and improve results.

Patient Case Coordinator, 2011-2015

Amerisource Bergen – Lash Group – Charlotte, NC

Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.

Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.

Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

EDUCATION

BBA – Strayer University Business Administration and Management

Charlotte, NC December 2018

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