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Customer Service Full Time

Location:
Houston, TX, 77002
Salary:
Negotiable
Posted:
August 22, 2023

Contact this candidate

Resume:

ady45x@r.postjobfree.com

713-***-****

Kingwood, TX 77339

I am currently employed full time but I am looking for part time, evening, weekend and holiday opportunities.

First American Title Insurance Co - Escrow Assistant Kingwood, TX

05/2012 - Current

ASI Sales And Services, Inc. - Office Manager

Humble, TX

12/2005 - 05/2012

Carmen Thompson

Summary

Experience

Facilitated clear and effective communication between brokers, borrowers and lenders.

Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.

• Managed master calendar of signings and organized related paperwork.

• Reviewed title reports to ensure accuracy of information before closing.

• Processed payments from buyers and sellers in a timely manner. Assisted customers with the escrow process, including answering questions and providing documentation.

Ensured compliance with state laws and regulations regarding real estate transactions.

Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.

• Verified funds received were sufficient to cover closing costs prior to closing date. Provided customer service through phone calls or emails promptly and professionally.

Collaborated with team members to ensure all aspects of an escrow are completed accurately.

Monitored progress of each transaction from beginning to end ensuring timely completion.

• Notarized documents when necessary during the course of a transaction. Reviewed files, records and other documents to obtain information or respond to requests.

• Answered customer questions to maintain high satisfaction levels. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Monitored payments due from clients and promptly contacted clients with past due payments.

• Managed office inventory and placed new supply orders.

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Administered payroll and maintained proper documentation of employee personnel.

Handled scheduling and managed timely and effective allocation of resources and calendars.

• Coded and entered daily invoices with in-house accounting software. Implemented and maintained company protocols to facilitate smooth daily activities.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.



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