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Medical Assistant Customer Service

Location:
Louisiana
Posted:
August 22, 2023

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Resume:

Chenise Criswell

**** ***** **

New Orleans La,**127

504-***-****

ady45f@r.postjobfree.com or @ icloud.com

Summary:

To bring hard work and dedication to your organization. A team player looking for a Practical Nurse or Medical Assistant position with your organization to gain an opportunity for advancement based on 14 years of experience in this field as a LPN, Medical Assistant and Patient Care Assistant.

Skills & Abilities:

●Energetic / Takes initiative/Workers comp/Medical clearance/Data Entry/Foley Insertion

● Excellent Customer Service skills

●EKG/ CPR / Hoyer Lift / Phlebotomy/AED training/ IV start/ Local sedation/Voiding trials/cytology

●Self-starter that is highly motivated to delivering top quality service/Bladder irrigation/Chemo administration

●Recon / Hazmat Training / Bladder Scan

●Accu chek/I –Stat training/Drug screen/wound care/Peer to peer/ Patient education

Professional Experience:

Kilwins KPLV

Supervisor Jan 2022-Jan 2023

●Operate Hilliard machine

●Prep,prepare and design delicious chocolate covered treats.

●Count teal at end of shift

●Supervisor 10/12 employees at once, duties include but not limited too, counting the register, customer service, problem solving, ordering merchandise, inventory count, performing returns, applying specific discounts and many more.

●Manage store, quality control, following food safety guidelines

●Assist tutorist will vacation itenary created by myself and another employee

●Customer relations

LSU Healthcare Network

LPN Feb 2019-March 2020

●Indwelling Foley Insertions

●Chemo Administration Intravesical (Gemcitabine)

●Administration of BCG

●Bladder Irrigation/avoiding Trail/Cytology

●All scripts/All scripts PM (EMR)

●Biopsy prep/Cystogram

●Cultures/UA

●Nephrostomy Tube medication admin

●Administration of Firmagon/Xgeva/Eligard/Lupron (SubQ,IM) La Health Solutions LPN July 2016-Jan 2019

●Assist with, various Cervical, Thoracic and Lumbar procedures

●Start IV, PMP review, Sterilizing Equipment

●New Patient consult

●Medical records

●Administer local sedation, Glucose, Wound check

●Schedule appointments, Obtain Medical clearance

●Disability paperwork, Patient education

●EMR

Breathe Easy Allergy Certified CCMA May 2016-July 2016

●Intake

●Front and back office

●Scheduling

●Administer daily allergy shots

●Create new patient charts

DPS Solution Houston Methodist Float Pool Senior CMA Oct 2015- 2016

●Primary Care Group

●BJC Orthopedic group

●Department of Medicine (Gastroenterology)

Spine Associates, Houston Texas Licensed Practical Nurse Mar 2015-Sep 2015

●Athena Charting

●Administered injections

●Entered orders

●EMR

●Conducted pre op screening and post op care

●Obtained vitals

●Administered EKGs

●Back office and Front office duties

●Scheduling

Houston Orthopedic Spine Hospital, Houston Texas Pre-Op Liaison Dec 2014-Mar 2015

●Obtained vitals

●Administered EKGs

●Surgical Prep Cleansing/Accu Check

●Ordered supplies

●Maintained rooms

Doctor Ronald Buescher, Houston Texas Medical Assistant/Phlebotomy 2013-2014

●Provided phlebotomy assistance

●Monitored EKG and took patient vitals

●Performed injections such as flu shot, skin test, vitamin B12, pain management

●Performed Urinalysis

●Organized patient files, both paper and electronically

●Performed routine physicals

Memorial Hermann Trauma Center Patient Care Technician II 2011-2013

●Q 2 vitals / prepped for procedures / IV sticks / obtained specimen

●Room maintenance / Cleaned dirty equipment

●Taught patient and family education

●Assisted R.N. with sterile and non-sterile dressing changes

●CPR / EKG / Hoyer Lift

●Computer charted

●Made Cast

●Transported patients to various units

●Provided phlebotomy assistance

MD Anderson Cancer Center Nursing Assistant 2008-2011

●Took daily and routine vitals

●Charted daily / reported observations with RN or Charge RN.

●Assisted patients with movement / bed baths, wheelchairs, dressing, grooming, and bed linens.

●Entertained or converse with, patients to keep them mentally healthy and alert.

●Directed patients in simple prescribed exercises or in the use of braces or artificial limbs.

●Provided patients and families with emotional support and instruction in areas such as

Living independently, or adapting to disability or illness

●Emptied various types of surgical bags and drains / Finger sticks

Education:

Harper Ozone,Jump start protocol, Stem cell 1/2017

Certified Clinical Medical Assistant Current - 2018

American Heart Association CPR certified 2015-2017

Jack Yates High School High School Diploma 2004

Cameron College Medical Assistant training 2014

U of H Downtown

Houston Community College Nursing Assistant Class, 2008

In-house training: M.D. Anderson EKG-2008, CPR Certified 2008, Tech- 2008

In House Training: Memorial Hermann Phlebotomy, CPR, EKG, Bladder Scan-2011

In House Training: Memorial Hermann Recon, Hazmat skills 2013



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