Customer Service Technical Support
Resume:
Tamla Hart
Technical Support Experience.
Atlanta, GA 30318
***********@*****.***
A 2-year-degree in Computer Networking Technology and a 2-year- Diploma in Computer Programming. As well as certifications in Computer Hardware Repair, Windows Server, Networking, and Linux Administration. Software and hardware diagnostic tools. Computer hardware; laptops, printers and mobile devices. Networking infrastructure training. Ticketing Systems: Salesforce, ConnectWise and Jira.
Authorized to work in the US for any employer
Work Experience
Remote Technical Support Agent
Inspiro/DISH - Atlanta, GA
September 2021 to May 2023
Responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts. Take payments, discuss billing, troubleshoot satellite issues with dish receivers. Perform system and network upgrades and fix network errors for customers utilizing internet, and recording services. Troubleshoot portable services. Remote into receivers to fix network issues and demonstrate how to use features of company equipment. Create orders to replace damaged equipment. Upgrade equipment and programming packages.
Service Desk Analyst
HTC Global Service.INC - Atlanta, GA
February 2022 to November 2022
Assist medical staff with access issues. Serve as a point of contact for end-users of healthcare systems. Use of ticketing systems to document and escalate issues. Resolve issues with accounts, user names and password resets, ordering equipment, and network issues. Printer troubleshooting. Remote Customer Service Representative
ANSWER MTI - Atlanta North, GA
April 2021 to July 2021
Answering inbound calls. Data entry for medical orders and consultations,. Taking messages and transferring calls. Giving customers information on services. Mechanical Assembler
Materials in Motion/Google - Fairburn, GA
February 2020 to January 2021
Using a variety of hand tools to put servers together. Read, interpret and follow basic blueprints, diagrams, engineering drawings, specifications, bills of materials, and other written instructions or procedures to accurately assemble equipment and components. Quality assurance of completed machines.
Remote Resort Booking Agent
Millennial Services/Wolf Creek Lodge - Atlanta, GA February 2020 to April 2020
Resort Booking:Taking inbound calls to answer questions and book reservations for a large resort client. Up-selling meal and activity packages.
Warehouse Worker-Packaging
Jibe Staffing for Duracell Warehouse - Fairburn, GA November 2019 to December 2019
Prepare packages. Place packed batteries on conveyor belt line. Meets company productivity and quality standards.Perform tasks as assigned by manager.
Universal Customer Service Agent -Remote
Williams-Sonoma, Inc. - Las Vegas, NV
November 2018 to June 2019
Address customer questions and concerns regarding product and delivery information. Provide product information, review alternative solutions if an item is out of stock and place orders for the customer. Successfully negotiate and appease customers using a variety of methods established by Williams- Sonoma, Inc., guidelines. Check inventory, process returns, issue replacements and credits for damaged or defective merchandise. Perform other duties as assigned Remote Help Desk Agent
Aspira Connect - Atlanta, GA
April 2018 to August 2018
Troubleshoot product and peripherals from equipment failures to transaction failures, printer and terminal hardware issues, updates, internet connectivity support, and resolve product issues. Contact center experience and customer service experience with heavy phone volume and data entry. Data Center Technician
Virtual Citadel Inc - College Park, GA
July 2017 to December 2017
Monitor the availability and performance of Bitcoin Ant-miners and Microsoft Exchange Servers. Maintain monitoring tools. Testing servers to ensure performance. Perform escalations, per the prescribed process, to Engineers and management. Assume responsibility for technical issues. Remote Client Support Representative
Support.com - Atlanta, GA
May 2014 to April 2016
Use company tools to connect remotely to support or educate customer on using equipment and online applications. Troubleshoot modems and security system peripheral devices and internet connectivity to determine whether issues can be resolved over the phone or whether customer needs a technician. Schedule technician visits for issues that can't be resolved on the phone. Education
Associate of Applied Science in Computer Networking Atlanta Technical College - Atlanta, GA
2015
Diploma in Computer Programming
Atlanta Technical College - Atlanta, GA
January 2001 to August 2003
Vocational Certification in Business Technology
Atlanta Job Corps - Atlanta, GA
January 1996 to October 1996
Diploma
Atlanta Job Corps - Atlanta, GA
January 1996 to October 1996
Skills
• Networking (5 years)
• Remedy (3 years)
• TCP (5 years)
• UDP. (5 years)
• Help Desk
• Service Desk
• Active Directory
• Desktop Support
• Tech Support
• Helpdesk Support
• MAC
• VPN
• Comptia
• Customer Service
• Front Desk
• Guest Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Warehouse Associate
• General Labor
• Shipping
• Picker Packer
• Shipping Receiving
• Salesforce (3 years)
• Opera
• Programming
• computer networking
• Microsoft Exchange
• LAN
• TCP/IP
• WAN
• DNS
• Microsoft Windows Server
• Linux
• Operating Systems
• Microsoft Windows
• Network Support
• VoIP
• DHCP
• Computer Hardware
• VMWare
• System Administration
• PowerShell
• Citrix
Military Service
Branch: Reserves
Rank: E3
Certifications and Licenses
Linux/Unix Administration
September 2014 to Present
User Administration. Setting up accounts. Maintaining system. Verifying that peripherals are working. And quickly arrange for repair of hardware in case of hardware failure. Monitor system performance. Create file systems. Install software.
Patient Intake and Registration
August 2012 to Present
Healthcare forms, insurance and funding regulations, how to recognize and utilize coding, healthcare safety, HIPAA, workplace skills and proper communication. Computer Hardware Repair
August 2015 to Present
Setting up hardware and install and configure software and drivers. Maintaining and repairing technological equipment or peripheral devices. Installing well-functioning LAN/WAN and other networks and manage components.
Computer Networking
August 2015 to Present
Driver's License
Assessments
Technical support: Customer situations — Completed March 2021
Responding to technical support situations with sensitivity Full results: Completed
Technical support — Proficient
February 2021
Performing software, hardware, and network operations. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
ConnectWise, Remedy, Zendesk.
Call Center.
Sales.
Networking.
PC Repair.
TCP, IP, UDP.
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