Tamla Hart

Technical Support Experience.

Atlanta, GA 30318

ady44d@r.postjobfree.com

+1-470-***-****

A 2-year-degree in Computer Networking Technology and a 2-year- Diploma in Computer Programming. As well as certifications in Computer Hardware Repair, Windows Server, Networking, and Linux Administration. Software and hardware diagnostic tools. Computer hardware; laptops, printers and mobile devices. Networking infrastructure training. Ticketing Systems: Salesforce, ConnectWise and Jira.

Authorized to work in the US for any employer

Work Experience

Remote Technical Support Agent

Inspiro/DISH - Atlanta, GA

September 2021 to May 2023

Responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts. Take payments, discuss billing, troubleshoot satellite issues with dish receivers. Perform system and network upgrades and fix network errors for customers utilizing internet, and recording services. Troubleshoot portable services. Remote into receivers to fix network issues and demonstrate how to use features of company equipment. Create orders to replace damaged equipment. Upgrade equipment and programming packages.

Service Desk Analyst

HTC Global Service.INC - Atlanta, GA

February 2022 to November 2022

Assist medical staff with access issues. Serve as a point of contact for end-users of healthcare systems. Use of ticketing systems to document and escalate issues. Resolve issues with accounts, user names and password resets, ordering equipment, and network issues. Printer troubleshooting. Remote Customer Service Representative

ANSWER MTI - Atlanta North, GA

April 2021 to July 2021

Answering inbound calls. Data entry for medical orders and consultations,. Taking messages and transferring calls. Giving customers information on services. Mechanical Assembler

Materials in Motion/Google - Fairburn, GA

February 2020 to January 2021

Using a variety of hand tools to put servers together. Read, interpret and follow basic blueprints, diagrams, engineering drawings, specifications, bills of materials, and other written instructions or procedures to accurately assemble equipment and components. Quality assurance of completed machines.

Remote Resort Booking Agent

Millennial Services/Wolf Creek Lodge - Atlanta, GA February 2020 to April 2020

Resort Booking:Taking inbound calls to answer questions and book reservations for a large resort client. Up-selling meal and activity packages.

Warehouse Worker-Packaging

Jibe Staffing for Duracell Warehouse - Fairburn, GA November 2019 to December 2019

Prepare packages. Place packed batteries on conveyor belt line. Meets company productivity and quality standards.Perform tasks as assigned by manager.

Universal Customer Service Agent -Remote

Williams-Sonoma, Inc. - Las Vegas, NV

November 2018 to June 2019

Address customer questions and concerns regarding product and delivery information. Provide product information, review alternative solutions if an item is out of stock and place orders for the customer. Successfully negotiate and appease customers using a variety of methods established by Williams- Sonoma, Inc., guidelines. Check inventory, process returns, issue replacements and credits for damaged or defective merchandise. Perform other duties as assigned Remote Help Desk Agent

Aspira Connect - Atlanta, GA

April 2018 to August 2018

Troubleshoot product and peripherals from equipment failures to transaction failures, printer and terminal hardware issues, updates, internet connectivity support, and resolve product issues. Contact center experience and customer service experience with heavy phone volume and data entry. Data Center Technician

Virtual Citadel Inc - College Park, GA

July 2017 to December 2017

Monitor the availability and performance of Bitcoin Ant-miners and Microsoft Exchange Servers. Maintain monitoring tools. Testing servers to ensure performance. Perform escalations, per the prescribed process, to Engineers and management. Assume responsibility for technical issues. Remote Client Support Representative

Support.com - Atlanta, GA

May 2014 to April 2016

Use company tools to connect remotely to support or educate customer on using equipment and online applications. Troubleshoot modems and security system peripheral devices and internet connectivity to determine whether issues can be resolved over the phone or whether customer needs a technician. Schedule technician visits for issues that can't be resolved on the phone. Education

Associate of Applied Science in Computer Networking Atlanta Technical College - Atlanta, GA

2015

Diploma in Computer Programming

Atlanta Technical College - Atlanta, GA

January 2001 to August 2003

Vocational Certification in Business Technology

Atlanta Job Corps - Atlanta, GA

January 1996 to October 1996

Diploma

Atlanta Job Corps - Atlanta, GA

January 1996 to October 1996

Skills

• Networking (5 years)

• Remedy (3 years)

• TCP (5 years)

• UDP. (5 years)

• Help Desk

• Service Desk

• Active Directory

• Desktop Support

• Tech Support

• Helpdesk Support

• MAC

• VPN

• Comptia

• Customer Service

• Front Desk

• Guest Service

• Customer Care

• Call Center

• CSR

• Customer Support

• Warehouse Associate

• General Labor

• Shipping

• Picker Packer

• Shipping Receiving

• Salesforce (3 years)

• Opera

• Programming

• computer networking

• Microsoft Exchange

• LAN

• TCP/IP

• WAN

• DNS

• Microsoft Windows Server

• Linux

• Operating Systems

• Microsoft Windows

• Network Support

• VoIP

• DHCP

• Computer Hardware

• VMWare

• System Administration

• PowerShell

• Citrix

Military Service

Branch: Reserves

Rank: E3

Certifications and Licenses

Linux/Unix Administration

September 2014 to Present

User Administration. Setting up accounts. Maintaining system. Verifying that peripherals are working. And quickly arrange for repair of hardware in case of hardware failure. Monitor system performance. Create file systems. Install software.

Patient Intake and Registration

August 2012 to Present

Healthcare forms, insurance and funding regulations, how to recognize and utilize coding, healthcare safety, HIPAA, workplace skills and proper communication. Computer Hardware Repair

August 2015 to Present

Setting up hardware and install and configure software and drivers. Maintaining and repairing technological equipment or peripheral devices. Installing well-functioning LAN/WAN and other networks and manage components.

Computer Networking

August 2015 to Present

Driver's License

Assessments

Technical support: Customer situations — Completed March 2021

Responding to technical support situations with sensitivity Full results: Completed

Technical support — Proficient

February 2021

Performing software, hardware, and network operations. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

ConnectWise, Remedy, Zendesk.

Call Center.

Sales.

Networking.

PC Repair.

TCP, IP, UDP.

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