Active Directory Customer Service

MOUSTAPHA SAMB

PHONE: 646-***-**** EMAIL: ****.************@*****.***

PROFESSIONAL SUMMARY:

•Has a Bachelor in Network communication management and a dual MBA in management and information systems.

•Over 10 years in IT industry and 5 years in office 365/Exchange engineering.

•Very Technical IT support Technician with good interpersonal skills to assist customers with computer issues.

•Patient and able to walk customers through troubleshooting and repair process.

•Good customer service skills.

•Keep abreast of changes in Technology.

•Good understanding of installations and updates

•Provided System Administration for Exchange, Skype-for-Business, and all related technologies.

•Effectively installed, configured and optimized IT infrastructures to achieve high availability and performance.

•Expertise in Active Directory design & support (GPO s, AD Schema, OUs, LDAP, Sites, Replication).

•Administration of mid- to Large-scale Exchange production environments where e-mail and messaging services are mission-critical.

•Planned and Migrated Mailboxes from On-Premises Exchange 2010 to Office 365.

•In-depth knowledge of Active Directory and LDAP technologies on Windows

•Resolved tenancy technical issues and monitored Office 365 systems, automated and executed Office 365 procedures using Windows PowerShell.

•Experience with Office 365 migrations and hybrid solutions.

•Protected the O365 tenant from unauthorized transmissions of data.

Pioneer Business Solutions New York, NY 2019- 2020

IT Support Technician

•Provided contractual services supporting local and remote users.

•Used remote access to perform troubleshooting when needed.

•Add and modified user objects in Active Directory.

•Investigated messaging issues – inbound messages - using Office 365 message Trace.

•Troubleshot issues with OWA, ActiveSync, and Outlook connectivity.

•Assigned Office 365 and Skype for Business licenses to users in the Office 365 Admin Center.

•Identified technology solutions based on analysis of clients’ needs and requirements.

•Designed and administered data loss prevention projects.

•Trained management and users on newly acquired software.

•Installed and managed MSP products for large companies.

•Escalated critical organization-wide issues with Office 365 to Microsoft and track till resolution.

•Create Knowledge based Documents for the common issues.

EXCHANGE HUB LLC, 1785 THE EXCHANGE SE, ATLANTA, GA30339 March 2017 – May 2019

Exchange / Office 365 engineering

Projects Executed/Deployed at the following: ABBIE Chicago illinois,

ABBIE Chicago illinois March 2017 – May 2019

Project involved migration of shared mailboxes from onsite exchange 2013 to Office 365 with Skype-for-Business and included operational support – resolving incidents for user mailboxes, user profiles, implementing requests.

•Active Directory (AD) and Messaging Administrator using PowerShell, AD and/or O365 GUI

•Investigated and resolved directory synchronization (Azure ADConnect) for Office 365.

•Used IDFix to fix synchronization errors for Active Directory, but not limited to UPN matches, SMTP Errors, and GUID and Immutable ID issues.

•Assigned Office 365 and Skype for Business licenses to users in the Office 365 Admin Center.

•Removed office 365 and Skype for Business licenses from users in the Office 365 Admin Center

•Migrated users data from one mailbox to another upon request.

•Administration using EMS and Windows Power Shell.

•Investigated and resolved Outlook client and OWA issues.

•Investigated and resolved Skype-for-Business client sign-in and usability issues

•Created and managed Room resources in Office 365.

•Enabled all users for licenses for Skype for Business and enabled polices and conferencing.

•Created new Office 365, shared mailboxes, security groups, distribution groups.

•Investigated and resolved Outlook shared calendaring issues

•Performed PowerShell Scripts to automate processes and tasks.

Technical Support Specialist October 2010 – March2017

Fresh Direct New York, New York

Installed and maintained company's computer systems and network.

Performed upgrades and installed updates.

Walkedf customers through step-by-step process for troubleshooting hardware issues.

Assisted customers with antivirus program installations and virus removals.

Responded onsite and remote support calls

Used good problem-solving skills for troubleshooting problems.

EDUCATION:

Keller Graduate School of Management

New York, NY

MBA with double major in IS and management, 2015

DeVry College of New York

Long Island City, New York

Bachelor in Network and Communications Management, 2006

The Chubb Institute

New York, NY

Diploma in Computer Programming, 2004

Contact this candidate