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Administrative Assistant Customer Service

Location:
Long Beach, CA
Posted:
August 22, 2023

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Resume:

Stephanie L. Elston

Long Beach, CA *****

Phone: 562-***-****

Email: ady43z@r.postjobfree.com

Skills

I am seeking the position of Administrative Assistant within your organization. This opportunity would allow me to utilize my strong organizational and computer skills along with my administrative support and communication expertise. Experience

July 2018- December 2019

OFFICE DEPOT - Los Alamitos, CA / Reston, VA

Supervisor for the Copy and Print Department

● Supervised daily activities and quality of work that comes in and work going out of CPD

● Monitored and diagnose any errors or possible maintenance issues of any of our copier machines and/or printers located in CPD

● Quality check all work before delivering back the finish product to the customer

● Responsible for ordering supplies, and any maintenance calls.

● Responsible for recording are CPD sales number and weekly percentage growth as well as daily records, goals and up sale averages.

Nov 2013 – March 2018

ORACLE CORPORATION - Reston, VA

Administrative Assistant - Facilities Support

● Assisting the Facilities and Real Estate Manger.

● Support the Service Manager of the Oracle Campus in Reston, VA.

● Working with Oracle owned software as well as Access and Excel Microsoft program

● Facilitated in set-up of office space for “New Hires” and conference rooms.

● Upload any information on mail, packages, and special deliveries.

● Search, track, and scan data in Oracle databases systems.

● Assist in project managing / special events.

● Help in managing VIP visits

2

May 2013 – Sep 2013

KONICA MINOLTA - Vienna, VA

Administrative Assistant - Temporary

● Worked to support sales representatives in the Northern Virginia Branch.

● Work exclusively with Microsoft Programs (Outlook, Excel, Word).

● Customer Service for customers on billing and account services.

● Processed new sales order and invoices.

● Scanned files, documents for e-files.

● Exclusively customer service contacts with business clients.

● Worked with SAP / Shared files program while in this position Jun 2011 – March 2013

K12- ONLINE SCHOOL - Herndon, VA

Document Processor - Contractor

● Processing and verifying information associated with prospective student accounts.

● Input student enrollment documentation, course/grade documentation, and immunization documentation.

● Ensure state compliance guidelines are met for all incoming enrollment documents.

● Establish secure access to student records.

● Provide enrollment updates on peak periods.

● Enter transcript documentation into the TVS system for all high school students.

● Work successfully in a highly collaborative team environment.

● Performed data entry into MS Access database

Apr 2006 – Nov 2008

NEIGHBORCARE PHARMACEUTICALS; LTC, - Sterling, VA

Senior Office Administer of Human Resources

● Supported the Executive Director and the Pharmaceutical Manager.

● Responsible for dealing with vendors and sales people, with ordering supplies and setting up meet and greets for the Executive Director and for the site's pharmaceutical manager.

● Responsible for Human Resources and to make sure employees payroll was recorded and sent to headquarters on a strict deadline.

● Had to make sure evaluations and promotions and pay raises were recorded and uploaded into "Kronos" in a timely manner.

● Grant requests for days off, oversee various departments, and administer evaluations and corrective actions..

● Collects, generates, compiles, maintains and monitors a variety of data and databases with MS access.

● Schedule executive’s calendars and organizes complex activities, departmental meetings, and conference calls.

3

Mar 2004 – May 2005

AIR WISCONSIN AIRLINES/UNITED EXPRESS, - Dulles, VA Gate Agent/Customer Service

● Assisted passengers with check in process, flight boarding and gate functions while maintaining on-time performance goals.

● Utilized customized computer program (Fast Air/ Apollo / Concur)

● Worked as a liaison between the airline operation(s) and the flight crew.

● Arranged and booked travel both nationally and international. May 1999 – Sep 2002

CORPORATION FOR NATIONAL SERVICES (HQ), - Washington DC Administrative Assistant

● Worked as an Admin to the Financial Analyst.

● Responsible for the receiving of the audits and noting any "findings", "question cost", or any financial discrepancies.

● Enter any information that was found in the annual audits and note them on an Excel spreadsheets for the financial analyst to move forward with any necessary action needed to be taken.

● Assisted in the design and implementation of a special Excel program which was used to reconcile all audit data from two other programs, resulting in a new and improved audit resolution process.

● Prepared PowerPoint presentations and special reports, composed letters and researched information for the department's Financial Analyst.

● Helped design and set up and help execute a PowerPoint display for him to use as his visual for his presentation.

● Created a more organized and streamlined audit review process that included reviewing relevant material and properly categorizing audit information. Jan 1998 – Aug 1998

MORGAN, LEWIS & BOCKIUS; LLP, - Washington DC

Administrative Assistant

● Admin. Asst. support to the firm's Human Resources.

● Convert firm’s database of legal documents fromWordPerfecttoMicrosoftWord.

● Supported corporate HR trainer by assisting in the planning and preparation of HR training .

● Assisted in classes and workshops.

Education

August 1984 - May 1986

August 1999-December 2002

Virginia Commonwealth University,- Richmond, VA

Mass Communications



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