I am a very reliable, hardworking and organised individual who has the drive and determination to succeed as proven in my work experience so far. I am good at working as part of a team, but also have the self-management skills required for working on my own. I am capable of meeting deadlines and carrying out multiple tasks at any one time with great attention to detail. I am very keen to undertake any training to further my learning and knowledge in order to enhance my career.

In my spare time I enjoy spending time with my family, travelling, cycling, cooking, baking, figure skating and experiencing new adventures.

Skills

Hardworking and highly motivated

Drive and determination to succeed

Focused on achieving the best I can

Enthusiastic and efficient

Strategic and creative thinking

Quick to learn

Dedicated team player

Education

Sept 2022 – To date - Cardinal Newman College, Larkhill Rd, Preston PR1 4HD

Studying - BTEC Business Extended Diploma (Equivalent to 3 A Levels)

Awards – Business Student Term Award – Sept 2023

Report – On track D* D* D* Target grade D* D* D* Attitude to learning 1* 1* 1*(Highest grade)

Sept 2017 to Jul 2022 - St Michael’s Church of England School, Chorley, Lancashire

GCSE - Grades

Maths – Grade 7 (Attitude to learning A*)

Science – Grade 8 (Attitude to learning A*)

Business – Grade 8 (Attitude to learning A*)

Geography – Grade 8 (Attitude to learning A*)

RE – Grade 9 (Attitude to learning A*)

Textiles – Grade 8 (Attitude to learning A*)

English – Speaking and listening - Distinction

English- Language – Grade 5 (Attitude to learning A*)

English – Literature – Grade 7 (Attitude to learning A*)

Awards and Certificates

Duke of Edinburgh Bronze Award

Silver Industrial Cadets Accreditation from BAE Systems

Behaviour Award for achieving A*s in all subjects

Head Teachers Gold Award

Prefect role

Work Experience

June 2021 - Massa’s Dessert and Café Bar, Chorley. Position: Waitress

Being a Waitress plays an important role in guest satisfaction. My main responsibility is checking on customers to ensure that they are enjoying their meals as well as taking action to correct any problems. It is my opinion that first impressions last, so I want to ensure an enjoyable dining experience so that we get repeat business.

My responsibilities include:

Greeting guests, escorting guests to their tables and providing them with a menu and other information such as making menu recommendations, provide detailed information when asked (e.g. ingredients or potential food allergies) and up-sell additional products when appropriate.

Taking food and drinks orders, staying attentive to the needs of guests and delivering food from the kitchen.

Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.

My experience at Massa’s Dessert and Café Bar:

Improved my active listening and effective communication skills with customers and how to resolve problems in a calm and professional manner.

Taught me to work as a dedicated team player to provide excellent customer service and satisfaction.

Gain hands on experience with cash register.

This experience has strengthened my organisational and multitasking skills, with the ability to perform well in a fast-paced environment.

May 2021 – Virtual Work Experience at British Aerospace - Position: Attendee

I applied for a place at BAE Systems Virtual Work Experience and my application was successful. Only 30 people were selected so I was quite privileged to be chosen. The duration of this event was 1 week where I had to choose from their selection of projects and present to the Management Team and their Ambassadors.

May 2021 – Virtual Work Experience at British Aerospace - Position: Attendee continued:

My responsibilities included:

It was my choice to hold a recruitment event by hosting a webinar.

It involved my marketing knowledge by working with budgets, researching target audiences, designing posters, market sectors and much more which I can demonstrate.

I delivered a successful presentation and was awarded the “Silver Industrial Cadets” Accreditation Award.

My experience at “BAE Virtual Work Experience”:

This gave me a great insight into the world of BAE and a better understanding of the work environment and what BAE expect of their workers. It gave me an opportunity to explore possible career options and increased my self-understanding, maturity, independence and self-confidence.

Feb 2020 – August 2020 Owner – Manager of Cre8YourDesign, Chorley, Lancashire - Position: Owner

Throughout lockdown it was very difficult for those isolating to celebrate occasions with others on their birthdays, anniversaries, special occasions etc. as buying a card was difficult. With this in mind, I established a new business called “Cre8YourDesign” which was a service providing personalised messages and poems to family and friends via postcards or electronically.

My responsibilities included:

To promote my business, I set up a Facebook and Etsy account and marketed this service through other social media sites.

Designed each message from personalised profiles of people holding hands together. To do this I had to match the best possible profile to suit the people on the messages from the colour of hair, body, background etc. This service required skills such as creativity, attention to detail with an eye for design.

My experience at Cre8Design:

It showed me the value of life through the difficult times that Coronavirus presented, and how we must stretch out to others and support each other.

August 2017 – December 2019 Owner – Manager - Piggie Palace Hotel, Chorley, Lancashire - Position: Owner

In 2017, I realised there was a gap in the market for guinea pig boarding, so I decided to set up my very own business at the age of 11 years old. I started by researching local pet boarding in the area of Chorley, Preston and Bolton, online pet services and created a Business Plan. My business name was "Piggie Palace Hotel" which offered luxury boarding for guinea pigs so they could have a holiday too.

My responsibilities included:

To promote my business, I designed my very own business Facebook page and marketed my business online via social media.

To separate my business from other similar services, I offered additional benefits of using my service such as luxury baths, piggy manicures, grooming, spot treatments etc.

In addition to social media, I designed flyers to provide to pet shops and local establishments for maximum exposure.

I offered discount vouchers for customers for repeat business and placed customer comments on my Facebook page.

I was talent spotted by Lancashire TV for my entrepreneurial skills and was filmed by Lancashire TV at my house and then it went viral on the BBC Facebook page with 374k views across the world.

My experience at Piggie Palace Hotel:

Starting my own business required hard work and dedication, working all hours to ensure that the guinea pigs were healthy, well fed and safe which was a great responsibility. It taught me how to think outside the box by looking at other ways I could make my business different from other boarding facilities in my area. This experience showed that I was hardworking and highly motivated to ensure a constant flow of customers and had the drive and determination to succeed whilst focusing on achieving the best I can.

Reference: Donna Massa - Massa's Dessert Cafe Bar, 3 Cunliffe St, Chorley PR7 2BA. Tel: 012**-******

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