Marquette D Chambers

**** ******* ******

Norristown, PA 19401

484-***-****

ady43m@r.postjobfree.com

Objective: To attain a position with a client and team oriented business that promotes my

customer service aptitude while expanding company-wide knowledge to meet

business or client oriented goals.

EXPERIENCE

Bloomingdales, King of Prussia 04/17/2022 – Current

Fragrance Associate

Company Voice, Blue Bell 06/01/2014 – 6/1//2020

Customer Service Representative AETNA

Customer Service Representative HeathPartners

Credentialing Horizon NJ Health

Customer Service Representative Flagstaff Bank

Handled outbound calls to members to remind them of upcoming enrollment period (Retention)

Inbound Pre-Sales calls with NON licensed reps for current members as well as new prospects

Handled any member service issues such as payment, provider and plan inquires.

Proficient in handling payments via ASD

Extensive knowledge in Salesforce, In Contact, ASD and Citrix.

Able to handle escalated issues with one point resolution.

Managed to a handle high call volume during Open Enrollment for two years

Proficient in use of SharePoint communications

Responsible for processing bill payments using ASD and iEnroll through Aetna’s internal system

In Contact with providers and provider practices insure proper information was listed and up to date.

Provided correct account information, balances, payments and special features and programs.

Retail Business Development, Saint Petersburg, Fl 06/01/2014 – 9/1/2018

Customer Sales Representative

Operates Wireless phone kiosk or sales counter. Provides knowledge of equipment services and plans specific to customer needs. Maintain stock.

Penncro Associates, Inc - Southampton, Pa 09/10/2007 - 09/12/2012 Collection Representative

I phoned delinquent mortgage accounts. Did break collections and worked dialer campaigns. I assisted with payment arrangements, short sales, settlements and plausible solution to benefit my clients

The Furniture.com – Trevose, Pa 12/30/2006 – 03/01/2007

Customer Service Representative

I answered incoming calls from customers. I provided customer assistance on accounts and orders, scheduled shipping, UPS and Fedex pickups.

1st Consulting Group – Wayne, Pa 02/01/2003 – 11/01/2006

Customer Service Representative

I was responsible for responding to customer and client inquiries. I resolved customer and client disputes and problems and kept demographic information current and accurate.

Applebee’s Bar & Grill – East Norriton, Pa 04/16/2001 – 06/01/2003

Waitress/Trainer

I entered customer orders, served food and drinks. I prepped food, expo line and salad bar areas. I was responsible for training new employees.

Lowen Group – Feasterville, Pa 05/01/1999 – 09/05/2000

Collection representative

I made outbound calls to customers concerning delinquent accounts. I set up appropriate payment arrangements and extensions, resolved customer problems and or disputes about billing and customer account information.

Source Romac International – King of Prussia 01/01/1998 – 01/01/1999

Collections Representative

I Worked dialer campaign for delinquent accounts, made outbound calls, set up payments arrangements and or extensions. I made request for repossessions, forclosures and account offsets. I skip traced accounts using pertinent information and credit bureau reports

EDS – Wayne, Pa

Specialized Clerk

Prepared and processed documentation for scanning into the system. I Checked information in other programs to insure demographic accuracy. I prepared typed and proofed documentation for the closing of loans and lines of credit.

Source, Romac International – King of Prussia, Pa 02/01/1996 – 05/01/1996

Specialized Clerk

On temporary assignment at EDS

EDUCATION

Norristown High School

Norristown, Pa

Attained High School Diploma

SKILLS AND ABILITIES

Medical billing & Coding

Medical Terminology

I was featured in Who’s Who High school America

Cultural Diversity Training

Additional Skills and Achievements

I am proficient in Microsoft Office, Word, Excel, Power point, Quick books, Lotus 123, Schedule plus. I can operate switchboard, Dictaphone and various essential office equipment.

References: Available Upon Request

Contact this candidate