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Customer Service Team Member

Location:
Forest Park, GA
Posted:
August 22, 2023

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Resume:

Daniel R. Bogdan

**** ****** ***** • Forest Park, GA 30297

ady42n@r.postjobfree.com 770-***-****

Summary:

My ongoing career has included Customer Service, Corporate Management and Front Line Production work. Those responsibilities included both personal engagement with the public as well as extensive use and adaptation of emerging technologies to help to seamlessly deliver the end product to their respective customers in unique and interesting ways. I bring a mature, stable work ethic to the table, based upon the fundamental principles of attention to detail, adherence to the highest standard, constant critical self-analysis, and a professional, team-oriented approach to the final delivery of the product or service. I am seeking an at-home, part time arrangement with an organization that offers me flexible hours, a supportive training environment and the tools to efficiently handle the required tasks of the position involved. I am very familiar with the world of ecommerce, online web sales and the use of applications to operate remotely. Work History:

Bogdan Global Enterprises, LLC 2/1/2016 – Present

6414 Bimini Drive

Forest Park, GA 30297

770-***-****

Position: Owner/Operator

Since early 2016, I have been applying a wide variety of computer skills to the world of web sales and ecommerce, establishing a website www.TabletopFountainsPlus.com. On this Retail Shopping site, I manage a large number of products, consisting of a wide variety of Home and Garden Decor. As part of my day-to-day operations, I maintain a custom inventory control system which synchronizes inventory of approximately 24 different suppliers to the storefront in real time. I also design, maintain and update my website, fulfill Customer Orders on a daily basis, and manage Customer Service issues as they arise. I am constantly expanding my skill set to learn more “under the hood” coding, as well as eagerly searching for unique, quality items that will appeal to a discerning segment of the Retail Consumer market in the premium Home & Garden Decor niche. I am focused on supporting US-based Manufacturers, Artists and Art Studios who custom make and distribute many of the products that I have available on the website. PureRed Creative, LLC 1/3/2000 – 1/29/2016

2196 West Park Court

Stone Mountain, GA 30087

770-***-****

Position: Senior Digital Page Production Artist

I was lead member of the Crew dedicated to production of weekly national Print Insert and Collateral Advertising material for a major North American Grocery Retailer. Primary responsibilities included building and modifying digital files for release to a variety of printers throughout North America for insert and mail distribution in regional and local grocery markets and stores. As a Senior Team Member and one-time Owner/Operator, I also contributed to the development, maintenance, and evolution of the unique production requirements of this client, including building and modifying templates, style sheets, file-naming and in-house file archiving systems. More recently, this advertising material was also modified and prepared for distribution in HTML format via the Internet on the Client’s Website, maintenance of which was beyond the scope of my responsibilities. Bogdan ady42n@r.postjobfree.com 2

The production cycle included extensive use of local and networked computer systems to create, edit and share information from a variety of sources, from “First Proof” to “Film PDF Release” stage of job. As a Senior Team Member, I worked with spreadsheets and a large custom image databases, formatting text and graphic image files to specification, placing logos, third-party graphic files and related material according to precise corporate standards. I also worked on a variety of individual placement ads, directed at specific consumer markets within different regions across the United States, including Alaska, Hawaii, and Canada. These “Run on Press” (ROP) Ads varied from Black & White, Spot Color, or 4- or 5-Color Output with custom specifications as to Size, Format, Screen Output, Resolution, etc. Software/Applications:

• Adobe InDesign CS6 • Adobe Photoshop CS6 • Illustrator CS6

• Quark XPress 6.x • Microsoft Excel • Filemaker Pro

• Adobe Acrobat Distiller • Adobe Acrobat Pro V10.x • Lagos™ by ComoSoft Primarily working on the Mac platform, I produced traditional, camera-ready 4-color, separated files or Film PDF files for a variety of printers and clients. I have extensive experience in troubleshooting third party or vendor supplied artwork to ensure accurate, cost-effective pre-press setup. I am detail oriented and thorough in every stage of every job – from rough comps to final, Press-ready Proofs. Over the years, I have helped in the seamless transition from one software platform and workflow to another, adapting and adopting new best practices to improve upon quality and efficiency whenever possible. I have superior language skills, and have maintained a commitment to the highest level of excellence with an enviable history of error-free production. Holiday Inn Atlanta South (ATLSO) 9/1/1994 – 12/15/1999 6288 Old Dixie Highway

Jonesboro, GA 30236

770-***-****

Position: Front Office Manager

Rising from the ranks as a Banquet Houseman setting up for on-site events, I quickly became a part of the Management Team as the Guest Services/Front Office Manager. As a hands-on manager, I was personally involved in both understanding and implementing corporate standards to deliver the highest quality possible in personal Guest Experience during stays at the venue. I was responsible for the orientation, training and ongoing supervision and scheduling of 8 Guest Relations/Front Office Clerks, as well as the liaison between Corporate Guest Services and Property Staff and Administration. Using the Holidex® proprietary Reservations Software, I was actively involved in real- time reservations for this 180-Room Hotel as well as for the entire inventory of worldwide Bass Hotels/Holiday Inn Branded properties upon request. I also worked closely with the Group Reservations Department to ensure room availability and rate accuracy, as well as responsibilities to respond to special requests and room assignments as necessary. References:

Personal and Trade References available upon request.



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