Customer Service Administrative Assistant
Resume:
Audrey Leseiko
White Oak, PA 15131
630-***-**** E-Mail: ******.*******@*****.***
PROFESSIONAL PROFILE
Experienced and well-rounded in numerous customer service jobs along with various office jobs. Can take incitive and adapt to any position
That comes my way. I am looking to move forward and upward and utilize my vast skills in customer service and working with people.
PROFESSIONAL EXPERIENCE
Meijer, 3/2022 – 2/2023
Part-Time Cashier
Operate the opening and closing of the self-check stations
Operate cash register
Tendering multiple forms of payment in an efficient way
Making customers experience friendly
Being able to lift 50lbs
Interact in a high-volume and fast paced environment
Jewel-Osco, 2/2018 – 1/2022
Full-Time Cashier
Operate the opening and closing of the self-check stations
Operate cash register
Tendering multiple forms of payment in an efficient way
Making customers experience friendly
Being able to lift 50lbs
Interact in a high-volume and fast paced environment
Get-Go, 2/2016 – 8/2016
Part-Time Cashier
Answered people’s questions about merchandise
Cashier
Counted cash drawer
Re-stocked merchandise
Made coffee
Cleaned fountain bar nozzles
Took out trash
Swept and mopped floors
Cleaned bathrooms
APPLE OF HIS EYE, 9/2014 – 12/2015
Event Coordinator
Call Churches all over the United States
Speak with Pastors and book speaking engagements
Send out paperwork via email, fax, and snail mail
Follow-up with Pastors and answer any questions they may have
NCO, 10/2009 – 07/2010
Customer Service Representative
Answered phones
Typed and talked to customers
Help customers understand their electric bills
Help customers understand how to conserve energy
EMMANUEL LUTHERAN CHURCH, 7/2008 – 9/2009
Administrative Executive
Worked closely with the Pastor on all Church matters
Worked with Church members to collaborate the weekly Announcements bulletin
Answered the phone, data entry, along with other general office duties
Collecting and distributing all incoming mail
Send out correspondence via United States Postal Service along with other forms of delivery services and email
Ordered all Church office supplies, cleaning supplies, and anything else that the Church may need
Holiday Inn Express, 5/2008 – 9/2008
Night Auditor
Checked guests in and out
Met the demands of our guests with customer care
Prepared and performed all paperwork for the night daily audit
Made reservations for incoming guests
Set up and clean-up of meeting room
Faxed paperwork for guests, answered phones, connected incoming calls to guests’ rooms, along with other general office duties
Filled in daylight shifts when needed
OFFICE TEAM/ADECCO EMPLOYMENT AGENCIES, 3/2002-9/2003 and 10/2004-12/14/2007
Financial Administrative Assistant, Prudential
Directed communications and data between domestic and international offices.
Created and maintained Excel databases to track documents sent to various departments/brokers/annuitants.
Provided solutions for broker questions pertaining to structured settlement and various other annuity related items.
Administrative Assistant Shipping/Receiving, Weyerhaeuser
Scheduled all incoming deliveries and pick-ups and accurately entered all shipping/receiving documents.
Tracked all work done in lumber warehouse via an in-house based spreadsheet.
Export Manager, Safcomar
Scheduled domestic and international ground and air pick-ups/deliveries with various carriers/logistics companies.
Utilized proprietary AS400 based to maintain accurate shipping data.
Filed shipments in accordance with US governmental regulations for overseas cartage.
Flu Clinic Project Lead, Hooper Holmes, Inc.
Collected information from various domestic branches and provided timely information back on project status/time line.
Tracked delivery and receipt of vaccination materials and audited payroll and accounts payable.
Created and maintained database for tracking branch communication and set up AT&T teleconferences.
Client Information Project Coordinator/Database Analyst, MetLife
Researched and corrected discrepancies; entered corrected information into MS Access database.
Provided follow up, tracked data and maintained system in MS Excel.
Extrapolated information from proprietary database and transferred information to newly created database.
Planned and prepared for offsite meetings including creation and collation of meeting materials.
Utilized existing PowerPoint presentation to make Score cards in Excel database with tangible metrics system.
Administrative Executive/Project Manager, Citigroup
Provided new hire orientations for employees, including training, new hire packet materials and business communications tools.
Processed departmental transfers for all consultants/employees/temporary workers.
Monitored departmental operational efficiency and aided where needed.
Created and maintained time tracking reports and reports for project goals, timelines, and budgets.
PNC BANK, 9/2003-10/2004
Consumer/Community Banking Advocate
Verified status of customer information and performed payment calculations
Trained new employees on data entry and document preparation.
Bank Teller Representative
Quickly and accurately processed customer transactions, emphasizing customer service.
Upsold other PNC Bank products and services.
Provided staff coverage in various branches throughout the region.
BOARD OF EDUCATION, Manhattan, NY, 10/1997-9/2001
Paraprofessional
Supervised up to 30 cases for each of the 14 district schools.
Handled private school cases, scheduling annual or tri-annual reviews.
Provided program support for district schools and parents and monitored case file compliance.
Acted as communication Liaison between chairperson and schools.
ADDAS & POTENZA, ESQUIRES, Jersey City, NJ, 10/1995-10/1997
Legal Secretary
Transcribed legal documents using Dictaphone equipment.
Provided professional and courteous front desk and telephone reception.
Filed paperwork with appropriate court officials for personal injury cases.
HUDSON COUNTY COMMUNITY COLLEGE, Jersey City, NJ, 9/1994-10/1997
Tutor
Tutored students in various subjects like ESL, College Composition I and II, Various College Math Courses, along with all other College Classes in order to obtain an Associate’s Degree, Study Skills,
Helped student’s complete homework
Helped students understand class material and their textbooks
Taught students study skills and time management skills
Taught students how to write an essay and school papers
EDUCATION
BookkeeperLaunch.com, 2020
Double Bachelor’s Degree, Ashford University, 2013
Associates Degree, Hudson County Community College, 1997
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