Customer Service Student Assistant
Resume:
Florissant, MO *****
Cell: 314-***-****
e-mail: ************@*****.***
Gianna M Walls
Objective
To explore new opportunities within a company that will allow me to strengthen current skills and acquire new ones.
Experience
August 2022-recent Express Employment Professionals St. Louis, MO
Epsilon-Sorter/Inserter Operator
Set up, maintain, and troubleshoot the insert machine to produce accurate work on a timely basis
Conducts quality checks and performs other tasks whenever needed as he/she works with one or more machines from time to time depending on workload.
Tag mail bins sorting mail into trays for processing.
Reviewing dates, addresses, barcodes, and other postage information for all outbound mail.
Inspecting mail for damage and correct contents.
August 2012-2022 Transitional One Home Health Care St. Louis, MO
Caregiver
Highly skilled in assisting clients with activities of daily living
Appreciation letter from client
Demonstrated ability of performing errands, meal preparation, transpiration, laundry
and light housekeeping
Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
Supports patients by providing housekeeping and laundry services; shopping for food
and other household requirements; preparing and serving meals and snacks; running errands.
Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
2008 / 2012 Kelly Scientific St. Louis, MO
Lab Assistant
Analytically test raw materials or other analyses as assigned.
Testing will involve the use of HPLC, GC, KF, automatic titrators, and IR among
other tests and instruments.
Participate in OOS investigations via testing and good documentation
Perform requalification of reference standards, and maintain reference standard inventory/documentation.
Document testing properly and timely, including keeping laboratory notebooks
accurate and up to date.
2006–2008 Convergys St. Louis, MO
Customer Service Rep /Tech Support
Discuss issues with customers and either solve or redirect the technical inquiries over
the phone.
Provide support on software, hardware and the internet.
Assist with In-depth knowledge of Windows & PC hardware installation (video cards, modem, CD ROM).
Advanced knowledge of (billing) ACSR, DST (diagnostic) CADM, SVP, SMP, CLEO
Acknowledged with Power of One award within first six months of employment
Assisted with new hire transition (SMEE)
MOD desk experience
Special Projects: DAP
2006–2006 St. Louis Community College-Florissant Valley St. Louis, MO
Student Assistant (TRIO -Student Support Services)
Performed clerical duties as assigned.
Student Assistant (Chemistry Department)
Disposed of organic and inorganic chemicals
Organize and submit detailed reports
Prepared labs for other chemistry classes
Completed inventory and updated reports for upcoming semester.
2002–2006 St. Louis Community College-Forest Park St. Louis, MO
Student Assistant (Social Science Department)
Coordinated, planned, and completed projects as needed.
Accessed student information thru database and confirmed accuracy of information
Student interaction involving training on software packages and computer equipment
Student Assistant (Career and Employment Services)
Planned and executed various departmental projects
Trained and assisted students on using job search services,
materials, and navigating through the computer system
Entered and edited student's information into the on-line database
Screened and distributed job referrals to students
Designed posters and flyers for job fairs and other events
Education
2002–2006 St. Louis Community College St. Louis, MO
Associates in General Transfer Studies
Explored various Applied Science and Administrative Courses
HONORS & AWARDS:
Certificate of Excellence: Narrative Essay, College Composition I
Certificate of Participation: Programming Board, Student Government
Association, 2003-04
RELEVANT COURSES:
Chemical Technology I Microbiology Biology I
Fundamentals of Chemistry Ethanol Process Fundamentals
SKILLS:
Microsoft Office: Word, Excel, Outlook, PowerPoint, and Publisher; Windows; Internet Research; Banner; e--Recruiting; Data Entry & Typing; Customer Service; and 12-key calculators;
SCIENTIFIC SKILLS:
Sample Prep
Lab Safety
Handling Chemical & Solutions
Compressed Gasses
Pressure & Vacuum
Basic Lab Math
Measuring Temp
Heating & Cooling
Mechanical Agitation
Filtration; Recrystallization
Gravimetric Analysis
lab tools & hardware
Determination of Physical & other Properties
Extraction
Distillation & Evaporation
Volumetric Analysis
pH Measurements
Viscosity Tests
Specific Gravity
Flash Points
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