Cody Biggerstaff

IT Systems Administrator & Team Lead

Sachse, TX 75048

ady40l@r.postjobfree.com

214-***-****

Obtain a position with a strong company as an IT System Administrator to continue developing technical skills and personal growth in my professional career. Also affecting customer's lives on a daily basis enabling them to be successful in their day-to-day workflow. Authorized to work in the US for any employer.

Work Experience:

Regional Systems and Network Administrator

Schultz Technology (Managed Services Provider)

October 2021 to Present – Full Time Employee

• Team Lead for Remote Team Members (non-office technicians)

• Escalations from lower tier engineers following our internal SOPs via ticket queue (ConnectWise Manage)

• Configuring, deployment and on-site installation of SonicWall firewalls

• Configuring, deployment and installation of VPN clients along with VPN tunnels via SonicWall

• Configuring, deployment and on-site installation of Unify Access Points (Wireless Networks)

• Configuring VM-Host server with Hyper-V and installing and configuring DC and File Servers

• Configuring Veeam BDR, NAS (Network Attached Storage) & Wasabi Amazon Cloud for daily backups

• Proper KB (Knowledge Base) documentation to assist internal SOPs and processes

• Onsite installation of hardware for projects (firewalls, servers, APs, rack installation, switch installation, cable runs, UPS installation, cable management, data backup and transfer, server migrations and Veeam BDR implementation and checking daily backups for clients)

• Working through tickets and calls via help desk support when not traveling for projects

• Site surveys and assessments for potential clients and pre-project implementation for current clients

• Troubleshooting servers, networks, desktops, printers, prescription label printers and miscellaneous tasks and tickets assigned and escalated to my queue throughout the day

• Assist and train new technicians hired to learn the company’s core values and SOPs

• Configure and deploy VoIP phone systems along with deploying our Fetchit phone software

• 365 Management and MS Exchange Management for clients

• Work with Practice Management Software vendors to ensure that lab equipment and integrations work successfully

• Configuring DHCP, DNS, AD/DS, AD, GPO, Print Management, WAN and LAN

• Simple troubleshooting via desktop support, printer support and help desk assistance

• Project Implementation and deployment with Partner Company NVA (National Veterinary Associates): Configure iDrac, install VMWARE ESXi on Host Server, implement vCenter and manage vCenter, build out two Virtual Machines (Domain Controller to host DHCP and DNS along with a File Server to host Applications, Practice Management software and a Company Shared Drive)

•Along with configuring Virtual Machines, we also utilized VMWorkstation as needed depending on Partner (NVA) clinic size and needs as sometimes the clinic utilized cloud based Practice Management software so they only needed one VM for File Storage and configuration of the File Storage server via VMWorkstation.

Head Coach and Instructor

Dallas Tigers Baseball Club

2015 to Present

• Organize weekly practice plans for teams

• Supervise and run multiple practices per week to prepare the team for competition

• Communicate with athletes/players to help them achieve a better knowledge of the game of baseball • Work with players in one on one settings outside of practice to improve their skills

• Interact with player's parents in order to ensure satisfaction with the services that our club and facility provide

Tier II Systems Analyst

LeHigh Hanson (Enterprise Internal IT) – Las Colinas, TX

March 2021 to October 2021 (Contract)

• Research client's issues in a timely manner and follow up with the customer with resolution

• Providing excellent customer service onsite and in the phone queue (Help Desk)

• Server admin including Active Directory, Group Policy, Print Management and Daily Backups

• Participate in weekly team meetings, ask questions and provide input on tickets, technical processes and new procedures. Promote collaboration between team members and KB documentation.

• Train/mentor new engineers by answering technical questions, SOP, proper escalation of tickets to NOC team and teaching company along with IT values.

• Providing technical support in various environments including RDP, Citrix, and Cloud based systems.

• Support of enterprise environment including over 25,000 users across North America (Canada, US & Mexico).

• Expertise includes desktop, application and hardware support including imaging via MDT and OEM builds

• Onsite customer service including hardware imaging via MDT NIC PXE boot installation, hardware deployment, hardware replacement, network troubleshooting and installation in our corporate headquarters as they migrated back into the office from COVID remotely.

• Documentation of internal processes and miscellaneous issues to assist team members on various issues that recurringly popped up.

• Supported over 15,000 hardware endpoints (tablets, mobile devices, desktops, laptops, iPads, etc.)

IT Systems Administrator

Clear Technologies (Internal IT) - Addison, TX

February 2020 to November 2020 (Company Lay-Offs due to COVID – Full Time Employee)

• Internal IT Infrastructure Systems Engineer

• Planned and executed exchange mail migration to M365 from Hosted Exchange

• BDR implementation (VEEAM)

• VMware vCenter usage on a daily basis to check status of VMs and to ensure they have the requirements needed (storage, RAM, processors, etc.)

• Server builds with ESXi deployment then configuring and building the Virtual Machines via vCenter.

• Spin up and configuring Virtual Machines, we also utilized VMWorkstation as needed depending on if the end users want a VM on their workstation instead of the regular Windows OS. Possibly for sandbox environments or play with Linux OS and vendor trail software so they only needed one VM.

• Upgrade all servers from 2008 R2 to 2019 Standard

• Built company PC image via DISM

• Deployed PC image to new users, setup company mobile devices

• Server Administration: Proactively update GPOs, AD, DHCP and DNS services on servers

• Work through daily tickets submitted by employees

• Setup all employees to be able to work remotely during COVID-19 lock down via Cisco Any Connect VPN by creating a security group in AD for credentials to be synced

• Support all company users on a daily basis (50 user endpoints)

• Procure hardware for company end users from Clear's vendors

Support Specialist

Axxys Technologies (Managed Service Provider) - Plano, TX

June 2019 to February 2020 – Full Time Employee

• On-site and in house resource per team needs (Hybrid)

• Built client PC Images via DISM and deploy machines to end users

• ConnectWise PSA to resolve daily customer submitted tickets

• Resolve break/fix issues that are submitted by customers via phone or ticket

• Ensure client base daily backups run successfully

• Ensure client BDR running successfully daily

• Proactively update client documentation

• Project implementation, execution and resolution

• Troubleshoot, configure and fix various network issues with Watch Guard firewall

• Server administration including AD, GP, Print Management, DNS, and DHCP

• Supported over 5000 user endpoints

Technical Support Engineer

Paranet Solutions (Managed Service Provider) - Richardson, TX

January 2016 to June 2019 – Full Time Employee

• Research client's issues in a timely manner and follow up with the customer with resolution

• Providing excellent customer service onsite and in the phone queue (Help Desk)

• Server admin including Active Directory, Group Policy, Print Management and Daily Backups

• Participate in weekly Ops Alpha team meetings, ask questions and provide input on tickets, technical processes and new procedures. Promote collaboration between team members.

• Train/mentor new engineers by answering technical questions, escalating tickets to seniors and teaching Paranet's company values

• Affluent in various environments including RDP, Citrix, and Cloud based systems.

• HIPAA certified annually since 2016

• Expertise includes desktop, application and hardware support including imaging via MDT and OEM builds

• Onsite customer service including hardware installation, hardware deployment, hardware replacement, network troubleshooting and installation.

• Supported over 2500 user endpoints

Referee

YMCA - Rockwall

2012 to 2018

• Volunteer Referee for elementary school basketball and soccer.

• Providing a positive role model for youth children while teaching them proper techniques, rules of the game, principles of life and good sportsmanship.

Education

Bachelor of Arts in American Studies

University of Texas at Dallas - Dallas, TX

2012 to 2015

Associates of Arts

Cisco College – Cisco, TX

2011 to 2012

High School Diploma

Garland High School – Garland, TX

2007 to 2011

Skills

• Excel (10+ years)

• Instructor / Head Coach (8 years)

• Office 365 (8 years)

• Microsoft Office (9 years)

• Team Player (10+ years)

• Active Directory & AD/DS (8 years)

• End User Technical Support (8 years)

• Help Desk (8 years)

• Desktop Support (8 years)

• Network Support (8 years)

• DNS (8 years)

• OEM (8 years)

• Server Configuration, Implementation and Deployment (8 years)

• Citrix (8 years)

• TCP/IP (8 years)

• Microsoft Windows Server (8 years)

• Application Support (7 years)

• VMWare (6 years)

• Operating Systems Support (8 years)

• Microsoft Exchange (8 years)

• MS Exchange Migration (on-prem to cloud) (6 years)

• Mobile Device Management (10+ years)

• Backup & Disaster Recovery (7 years)

• DHCP (7 years)

• WAN (7 years)

• VoIP Phones (7 years)

• LAN (7 years)

• PowerShell (5 years)

• Microsoft SQL Server (5 years)

• SQL (5 years)

• VPN Configuration, Implementation & Deployment (8 years)

• System Administration (7 years)

• Azure (7 years)

• Network Firewall Configuration, Implementation & Deployment (6 years)

• Veeam BDR Installation, Configuration & Deployment (6 years)

• NAS (Network Attached Storage) configuration and deployment to integrate with Veeam BDR (6 years)

• Wasabi Amazon Cloud configuration and deployment to integrate with Veeam BDR (6 years)

Links

http://www.linkedin.com/in/cody-biggerstaff-a46976168

Certifications and Licenses:

HIPAA Compliant - January 2016 to Present Health Insurance Portability and Accountability Act

Assessments

Analyzing Data — Proficient

November 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Technical Support: Customer Situations — Expert

November 2020

Responding to technical support situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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