Customer Service Entry Level
Resume:
Doreen Kumar
Long Beach, CA *****
******.********@*****.***
Looking for any entry level customer service remote position. I am currently a stay-at-home mom due to covid I was laid off without warning. I have past 5 years’ experience in management and would like to utilize my experience. I am a faster learner and a team player. I have experience with Microsoft word, excel and presentations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer Work Experience
Sales Manager
Autozone - Sacramento, CA
May 2019 to November 2020
· Ability to diagnose automobile problems and recommend solutions
· Communicates with managers regarding customer concerns and employee matters
· Actively engaged in developing more effective customer service skills
· Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations
· Ensures assigned store tasks are completed in a timely manner on assigned shift
· Operates cash registers and follows established cash handling procedures
· Follows company policies and loss prevention procedures.
· Delivered auto parts to clients.
Assistant Manager
Wendys - Puyallup, WA
June 2015 to June 2016
· Answer guest questions regarding menu, pricing, and other related questions.
· Operate a cash register.
· Accept payment via cash, credit card, or gift card/certificate and make change when appropriate. · Balance cash drawer and open and close according to restaurant and cash handling procedures. · Wrap or bag food for guests.
· Take and complete drink orders for guests.
· Food preparation.
· Maintain proper food handling standards.
· Stocks restaurant and lobby area as needed.
· Maintain restaurant cleanliness.
Front Desk Agent
Courtyard Marriott- Long Beach, CA
June 2023- current
* Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
* Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
* Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
* Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
* Ensure guest satisfaction
* Receive, input, retrieve and relay messages to guests
Education
Ashford University - Spanaway, WA
September 2016
High school diploma
Yolo High School - West Sacramento, CA
September 2012 to June 2015 Skills
• Bilingual
Languages
• Hindi - Fluent
• Punjabi – Expert
•English
Contact this candidate