jessica w. kelly

**** ***** *****, *** ***

mesquite, texas 75150

682-***-**** cell

ady3zj@r.postjobfree.com

Objectives:

*Customer Service Rep *Administrative Assistant *Office Clerk

Summary of qualifications

Over 5 years experience working in professional settings.

Excellent written and verbal skills.

Quick learner who can easily adapt to new responsibilities.

Self-motivated, detail-oriented, punctual and follow directions accurately.

Cooperative and dependable; team player.

Call center experience.

General Office

Skilled and competent in many clerical procedures, including:

*Typing * Answering multi-line phones * Appointment Setting *Computer

* Filing /Fax/Scan * Distributing Mail * Data Entry

* Recording Keeping * Collections * Inventory Controls

Customer service

Answered telephones, routing and screening calls and provided customers with account assistance.

Interviewed applicants and processed applications.

Greeted customers in a friendly manner, and giving them full attention; serving as product expert.

Greeted visitors, responded to inquiries from the public, and provided information about the organization.

Responsible for the coordination of all mail into and out of the office.

Contributed to the security of the organization by helping to monitor the access of visitors.

Updated appointment calendars, prepared travel vouchers, and performed word-processing and filing.

Took orders over the phone, invoicing, billing, data entry and answering customer's questions.

Answered emails from customers and compiled daily reports; utilizing a web based program.

Set up new accounts and received payments; printed and sent out bills.

Administrative Assistant

Managed incoming calls and scheduled appointments.

Performed quality control and follow-up on previous assignments, assist with accounts payable & receivables.

Answered phones, prepped files for processing and obtained pertinent documents.

Entered data, data base management, and returned e-mails.

Faxed, greeted guests, sorted incoming and outgoing mail.

Securely maintained confidential information coming in and out of the office.

Filed/ scanned documents into company database.

Office Clerk/Receptionist

Presented a great first impression for visitors and callers.

Handled multiple phone lines and projects.

Delivered excellent customer service to a wide variety of clientele.

Processed payments, account adjustments, and audited.

Scheduled and confirmed appointments.

Helped to maintain friendly, clean, presentable work environment.

Distributed mail, checked & distributed faxes.

Ordered office supplies.

Work History

01/2009- current Social media specialist The Kelly circle llc Dallas, Texas

08/2013-current Assistant Singer Adrienne LaShe Arlington, TX

04/2014-10/2015 CSR Lead Stateside BPO Fort Myers, FL

10/2011-03/2012 CSR Cornerstone Staffing, Arlington, TX

07/2011-09/2011 Data Entry Clerk R & L Carrier, Dallas, TX

04/2011-09/2011 CSR DPI Mobile/DPI Teleconnect, Carrollton, TX

11/2010-03/2011 CSR Superior Staffing, Irving, TX

01/2009-08/2010 Collections Rep CitiGroup, Irving, TX

10/2006-05/2007 Clerk DISD, Dallas, TX

References available upon request

Contact this candidate