BrianNeal Dixon

Atlanta, GA

:Education:

Jacksonville State University

Bachelor of Arts

Minor in English

Summary:

Highly talented, knowledgeable, and results-driven training and coaching educator with over 25 years of experience. Exceptional skills in customer service, team leadership, and brand building. Proven track record of excellence in managing teams, organizing events, and delivering exceptional training programs. Strong communicator and decision-maker, able to thrive in independent and team settings. Adept at creating effective marketing and financial strategies to enhance organizational performance. Experience:

Flex Facilitator & Instructor Sykes- The Sitel Group Client a: Turbo Tax, Liberty Mutual & Capital One 2021 - Present

Virtual Customer Service Representative (Cloud Source Consultant) Sutherland Global Services/Remote April 2020 - 2021

• Strengthened client brands by delivering innovative solutions and streamlining processes

• Utilized technical expertise to identify sales opportunities and define Cloud technology roadmaps

• Applied industry and functional knowledge to support existing and new clients Professional Ballroom Latin and Swing Dancer Instructor and Choreographer Academy Ballroom - Atlanta, GA (Present) JOHNS CREEK BALLROOM DANCE - Marietta, GA 2014 - Present Great Gig Dance Co - Kennesaw, GA 2013 - Present

• Designed captivating lesson plans and conducted dynamic dance classes

• Trained students for competitions and performances at local, regional, and national levels

• Led workshops on dance history and performing arts masters

• Managed administrative tasks, including student progress reports and nominations Performing Arts Teacher & Artistic Director Kennesaw Recreation Center - Kennesaw, GA 2006 - Present

• Developed comprehensive lesson plans to foster skills and techniques in the performing arts industry

• Led classes in acting, dance, and vocal performance, inspiring students' creativity and passion

• Created and directed performance routines for competition teams and recitals

• Conducted workshops on self-defense and personal safety Owner and Instructor Choreographer Johns Creek Ballroom Dance Company - Johns Creek, GA 2014 - 2018 Lead Instructor and Choreographer Planet Ballroom - Johns Creek, GA 2014 - 2018 Actor, Dancer, Singer (Cast) - Atlanta Lyric Theater Freelance and Independent Owner of Delivery Service DoorDash and Postmates (2018 - Present)

Third Grade Special Education Long-Term Substitute/Supply Teacher J. Norton Park Elementary School 2014

Manager, Irrigation Service & Maintenance Highland Water Works - Atlanta, GA 2005 - 2014

• Coordinated and scheduled irrigation system services and maintenance, ensuring client satisfaction

• Developed and nurtured strong client relationships

• Implemented efficient documentation, inventory, and cost control systems Paraprofessional Cobb County Public School System - Marietta, GA 2002 - 2005

• Provided personalized support to a student with special needs, fostering academic and personal growth

• Assisted lead teachers in lesson planning and implementation

• Maintained student records and contributed to classroom management Administrative Assistant Cobb County Public School System - Marietta, GA

• Maintained accurate attendance records and prepared comprehensive reports

• Conducted interviews for inter-district attendance, ensuring compliance with policies and regulations

• Ensured adherence to school and county policies and procedures Varsity Dance Team Head Coach Sprayberry High School - Marietta, GA 2001 - Present

• Choreographed captivating routines, leading the team to regional, state, and national championships

Authorized to work in the US for any employer

Work Experience

Flex Facilitator & Virtual Consultant

Sykes- The Sitel Group - Liberty, MO

January 2021 to Present

Flex faciliator/ virtual Cloud Source, the work at home division of Sykes/Sitel and Sutherland Global Services, and employs customer service consultants from all 48 contiguous states to support industry leaders in the cable/Internet service, retail, software, and gaming console industries. At Sykes/Sitel & Sutherland, i help strengthen our client's brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before.

• Building and applying technical, industry, and functional knowledge to support eorts in sellingopportunities to both existing and new clients,

• Helping to define Cloud technology roadmaps and solutions

• Identifying opportunities to bring innovative solutions and ways of working to our clients

• Bring innovative ideas and enthusiasm to the project team while identifying new business opportunities• People development

• Front line customer Representing AT&T U- Verse Advanced Technical Support

• Capital One

• Liberty Mutual

• Intuit Turbo Tax

• Ingo (Fraud Department)

Freelance Independant work/ Self employed

Uber Eats/Postmates/DoorDash - Atlanta, GA

2018 to Present

• Freelance and Independent Owner of delivery Service

• Uber Eats

• DoorDash

• Postmates

Jones dancesport ballroom

Independent Instructor

Arthur Murray Ballroom Dance

Academy Ballroom (current)

Business Owner

JOHNS CREEK BALLROOM DANCE - Marietta, GA

January 2016 to Present

Ballroom, Latin and swing dancer, competitively and socially, fitness, life brand way of life, one stop all-inclusive entertainment master repeat conservatory dance studio hip hop to swing, tango to ballet, cardio to foxtrot, gymnastics, cheerleading, show choir, acting lessons, body sculpting and sensational overall motivational enthusiasts

Performing Arts Teacher & Artistic Director

Kennesaw Recreation Center - Kennesaw, GA

January 2006 to Present

Competition and Recital Programs Performance Dance Company Lead Instructor/Choreographer Competitive Cheerleading Coach, Adult Dance, and Stranger Danger Instructor Create and implement lesson plans for classroom.

Teaching students the history, skills and techniques needed to acquire and maintain any role in theperforming arts industry from back stage to center stage.

Develop and build schemes of work and lesson plans that challenge and motivate students in line withtoday's Performing Arts and Dance industry.

Lead Instructor/Choreographer Competitive Cheerleading Coach Create and develop a competitionroutine based on skill and diculty level of students for local and regional competitions.

Assess each individual student's level and determine the skills and challenges needed for the studentto move to the next level by the end of the competition season.

Stranger Danger - Children unarmed self-defense instructor to teach children about the dangers ofgoing with strangers as well as being aware of what to look for with the environmental setting of day to day routines and other activities they are involved in school related or extracurricular.

Create strategic lesson plans involving worksheets, environmental surrounding, unarmed self- defenseskills and techniques needed to protect themselves and/or others i.e. Martial arts, Basic skills: full name and address, emergency contact information, etc. Verbal skills, to identify trusted adults from strangers and how to react to dangerous situations

Develop critical thinking skills to remember critical information; description of stranger/ attacker,vehicle description; year/make/model and tag information suspect is using and location by surrounding landmarks or structures as well as road names and geographical direction. Virtual Customer Service Representative (Cloud Source Consultant) Sutherland Global Services - Remote

April 2020 to December 2021

Cloud Source, the work at home division of Sykes/Sitel and Sutherland Global Services, and employs customer service consultants from all 48 contiguous states to support industry leaders in the cable/ Internet service, retail, software, and gaming console industries. At Sykes/Sitel & Sutherland, i help strengthen our client's brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before.

• Building and applying technical, industry, and functional knowledge to support eorts in sellingopportunities to both existing and new clients,

• Helping to define Cloud technology roadmaps and solutions

• Identifying opportunities to bring innovative solutions and ways of working to our clients

• Bring innovative ideas and enthusiasm to the project team while identifying new business opportunities• People development

• Front line customer Representing AT&T U- Verse Advanced Technical Support Owner and Instructor Choreographer

Johns Creek ballroom dance company - Johns Creek, GA January 2014 to December 2018

Lead Instructor and Choreographer

Planet Ballroom - Johns Creek, GA

January 2014 to December 2018

Instructor

Instructor Choreographer Ensemble

Great Gig Dance Co - Kennesaw, GA

January 2013 to December 2015

Preparing lesson plans including warm-ups and cool-downs

Teaching students new choreography, putting together dance recitals, preparing students for dancecompetitions and performances on a local, regional, and national level.

Teaching students the history of dance and performing arts by doing master class workshops such asBob Fosse, Alvin Ailey, Martha Graham, Agnes de Mille, etc.

Inducting students to dierent advanced level performance groups by auditioning students in the areasof tap, jazz, hip hop and contemporary for the upcoming school year Additional administrative duties such as writing student progress reports, nominations and letters of accomplishment to other dance schools, programs or college.

Teaching dierent styles of dance; Hip Hop, Musical Theatre/Broadway, Jazz and Contemporary/Modern.

Third Grade Special Education Long Term Substitute/ Supply Teacher J. Norton Park Elementary School

January 2014 to December 2014

Manage classroom and provide instruction to Special Education students as well as Regular education students.

Read aloud every question and multiple-choice answers for the CRCT Test as a part of the requirementsset in individual students IEP

Use appropriate behavior management strategies.

Compiled, maintained, and submit required records

Promotes the responsible use of materials and equipment

Performs other duties as assigned by appropriate administrator Manager, Irrigation Service & Maintenance

Highland Water Works - Atlanta, GA

January 2005 to December 2014

Highland Water Works Coordinate and schedule service to new and existing irrigation, maintenance and construction clients to include seasonal start-ups, winterizations, monitoring and service.

Responsible for maintaining excellent relationships with clients and contractors.

Superior documentation and organization skills, having knowledge of irrigation system, quality controland have working knowledge of landscape lighting, water collection as well as pump and well systems. Excellent knowledge of Cal sense irrigation monitoring systems water saving and advanced water management software.

Water conservation, labor saving and irrigation control command center via the web. System consistsof programming changes made, daily weather, geographic historical tracking, real time conditions of landscape through reporting capabilities of the system and satellite weather feeds for individual programming for optimal water coverage of new and existing plant life.

Activate and deactivate irrigation systems according to seasonal priorities or pre- establishedschedules.

Repair and troubleshoot irrigation systems as required. Lay out and install new or renovated irrigationsystems.

Purchase parts required to repair irrigation systems maintaining accurate inventory and strict costcontrol.

Submit to Owner of company thorough and accurate billing information for chargeable workperformed.

Promote and maintain safe working conditions. Program irrigation clocks to ensure proper wateringof landscapes maintained.

Ensure proper use, care, and inventory of company vehicle, equipment and tools assigned.

Gather and update historical data for each account regarding water sources, point of connection withmainline location, services performed, and parts installed. Paraprofessional

Cobb Country Public School System - Marietta, GA

January 2002 to December 2005

Special Education employee assigned one-on-one to a Bi-polar Attention Deficit Hypertension Disorder student as a part of his Individualized Education Program

Team teaching in English, Math, Science and Vocational departments

Assisted lead teacher in planning and implementing lesson plans

Provided individual assistance to students in counseling and classroom management situations

Assisted lead teacher with maintaining student records, discipline and class room leadership Took over the lead teacher responsibilities when absent due to school related business, illness or personal reasons

Participated in daily debriefing and planning of IEP and Team Treatment meetings

Assisted with movement of student from one area of school to another area worked with Departmenthead of Math to take over as lead teacher when lead teacher was in the process of being replaced Administrative Assistant

Compiled attendance records for school district

Interviewed applicants for inter district attendance and secondary schools in district

Maintained inter-district attendance agreements

Prepared reports including ethnic or racial distribution surveys requested by state or district educationocials

Track and report 1,800 student attendance records by using the Osirs Data Base Program

Enforced school and county policies and procedures for students in the early release program

Supervised five student aides on a daily work study program

Completed outreach eorts for verification of college interviews and student informational changes

Prepare disciplinary reports for the Assistant Principal Varsity Dance Team Head Coach

Sprayberry High School - Marietta, GA

January 2001 to December 2005

Choreography of 15 student routines for competitions on a regional, state, and national level

National Champions: 2005

2 National Championship Titles: 2004

State Championships: 2004 & 2005 1st runner up

State Championships: 2003 2nd runner up

Coached 6 All-American students who performed at the 2004 Pro-Bowl in Honolulu, Hawaii

Best Choreographer Hip Hop Choreography: 2005 National Championship

Musicals, Drama, Show Choir & Cheerleading

Oklahoma - Musical: Choreographer

Music Man - Musical: Choreographer

Crazy for You - Musical: Choreographer

Vanities - Drama: Director

Rent - Show Choir Program: Choreographer

Show Choir Programs - Fall and Spring Concerts Choreographer1996-2005 Cheerleader

State Cheerleading Champion - Marietta, GA

March 1996 to December 1996

Education

Bachelor of Arts in Drama/ Minor in English

Jacksonville State University - Jacksonville, AL

Skills

• Maintenance

• Dancing

• Gymnastics

• Research

• Customer service

• Experience Working With Students

• Project management

• English

• Classroom management

• Landscape maintenance

• Social Work

• Public Speaking

• Interviewing

• Irrigation

• Special education

• Tutoring

• Cloud computing

• Technical support

• Leadership

• Telecommunication

• Mentoring

• Behavior management

• Organizational skills

• Communication skills

• Teaching

• Marketing

• Childcare

• Sales

• Cheerleading

• Administrative experience

• Case Management

• Curriculum Development

• Sports coaching

• Early Childhood Education

• Writing skills

• Ballet

• Theater

• Experience with Children

• American Sign Language

• Renovation

• Construction

• Math

• Program Development

• Autism experience

• Quality assurance

Contact this candidate