Caprice Ann deGuzman

**** ********* ******

North Las Vegas, NV

425-***-****

ady3y6@r.postjobfree.com

Office Representative

Leslie Tripp State Farm Stanwood, WA

August 2016 – July 2023

Responsibilities

• Sales Representative Life, Disability, Auto & Home Licensed and Bonded

• Write policies, correct policies, and make changes

• Customer Service multi line system

• Microsoft Word, Excel and ECRM systems

• Successful completion of continuing education classes every two years to maintain license Front Office Manager

Terry Greer CPA/ Michael Dame CPA Stanwood and Camano Island, WA June 2012 – 2016 and February 2021 – April 2023

Responsibilities

• Processing tax returns

• Communicate with customers by sending consistent updates and responding to customer requests

• Answering phones, responding to emails

• Manage client files, status checks

• Taking payments, completing banking deposits

• QuickBooks, Word, Excel

Private in-home caregiver

DSHS Washington State

January 2011 – Current

Responsibilities

• Schedule/attend all Doctor appointments

• Order and Manage medications

• Dressing, showering, transfers

• Sanitizing, Housekeeping

• Transportation

• Wound care

• Tracking Daily health

• Meal management, shopping

• Managing finances

• Manage multiple caregivers

• Training and Schedule management

President- Snohomish County DUI Victims Panel

December 2019 – August 2023

• Manage Annual Schedule

• Prepare and create paperwork

• Manage volunteers and schedules

• Schedule clients for class

• Teach DUI awareness class

• QuickBooks

• Banking

Volunteer Work

• Stanwood Parade 2015, 2016, 2017, 2018, 2019, 2022, 2023 o Manage lineup, procure automobiles, and parade entrants, advertising

• DUI Victims panel volunteer – 2010 -2019

o Public speaking at special engagements

• Catering for Sheriff’s Department “Lead the Way” event & Target Zero Award Ceremony 2021- 2022

• Aktion Club & Ecycle events

o Coordination for community/holiday events

o Helping with electronic recycle events

• National Night out events

o Facilitate games

o Co-host marketing booth

Additional Skills

• Great self-management skills, even in fast paced, stressful working environments

• Always conducts clear and understandable verbal and written communication

• Excellent customer service and customer management skills

• Exceptional skills when it comes to taking initiative and completing tasks in a timely manner

• Proficient in Microsoft office

Contact this candidate