SKILLS

Operations Management HIPAA Compliance Standards Data Intelligence

Quality Improvement Team Leadership Procedure Documentation

Relationship Building Business Analytics Contract Negations

Business Development

Results Focused

Accountability/Integrity

Strategic Planning

Exceptional Interpersonal Skills

Mastery of MS Office Suite

EXPERIENCE

2003 – PRESENT

CLINIC OPERATIONS DIRECTOR, CARDIOLOGY INTERVENTIONAL VASCULAR ASSOCIATES

Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Initiates changes as appropriate.

Resolves any medical-administrative issues and keeps lines of communication open with staff to ensure high employee morale and a professional clinic atmosphere.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Maintains and manages computer network and ensures appropriate back-up and storage of computer files.

Coaches, develop, and evaluate performance of staff in accordance with applicable performance standards. 1999 – 2003

MEDICAL OFFICE MANAGER, RAJIV M. JOSEPH, M.D.

Supervise medical and clerical staff to ensure adequate coverage for quality patient care; develop monthly staff schedule, review timecards, and provide input to payroll calculation.

Oversee billing and collections, design patient services and implement work policies for employees.

Collaboration with administration to develop budgets, marketing strategies and to implement business plans and growth strategies.

Manage and coordinate all aspects of patient registration, scheduling, insurance verification and reception.

Ensure compliance with current healthcare regulations, medical laws and high ethical standards

Develops and implements clinic departmental policies and procedures. 1996 – 1998

MEDICAL ASSISTANT, KAISER PERMANENTE

Prepares exam and treatment rooms with necessary instruments, supplies and medications both prior to and after office visits and procedures.

Perform basic laboratory tests on the premises; dispose of contaminated supplies and prepare laboratory specimens.

Administer medications; authorize drug refills as directed; telephone prescriptions to pharmacies; draw blood; prepare patients for x-rays and other procedures as directed. SHARONDA WESTERHAUS

Dallas, TX 214-***-****

ady3wj@r.postjobfree.com

2

1993 – 1996

MEDICAL ASSISTANT, CHARLTON METHODIST HOSPITAL

Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes.

Obtains all necessary patient records as required by physician and verifies presence of consent prior to treatment or procedures.

Phones in prescriptions and makes other patient calls as directed by physicians and RN. EDUCATION/TRAINING

EL CENTRO COLLEGE

CERTIFIED MEDICAL ASSISTANT, PCI HEALTH TRAINING CENTER