Customer Service Warehouse Manager

SUMMARY

A well-qualified professional with over 32 years of successful experience in all phases of warehouse Manager, distribution and inventory management, Logistics and Export management. Excellent communication and organizational skills. Computer literate, self-motivator and starter, who is very energetic, also resourceful and innovative. Pro-efficient under high pressure situations and has keen problem solving and organizational skills, customer service, work well with others, leadership skills, all around team player.

Shell Lumber Inc. Miami, FL. Distribution Manager May2020 - Current

Responsible for Shipping and Receiving, Scheduling, Maintenance, implementing policies and procedures and trouble shooting.

Maintaining warehouse organized and clean at all times.

Responsible for Shipping and Receiving of all Materials and regular store use supplies.

In charge of all employee’s overtime, and time management so work is completed withing a timely fashion.

Take care of all delivery drivers to make sure they get the right product and inspect there truck and merchandise before leaving the warehouse.

Turn in paperwork, freight bill, invoices, and discrepancies reports to the office to ensure accurate inventory received.

Preform monthly audits to ensure inventory in system accurate, by counting, writing off merchandise that’s damaged.

Check emails and answer on a daily basis.

Preform bi-weekly meeting to implement new policies and procedures, and to discuss solutions to workload, Safety and SOP to new and old employees.

Ensure the Maintenance of all equipment in the warehouse by reporting any problems with the machinery

Find solutions to problems with employees, paperwork, and handling of goods throughout the warehouse.

XPO Logistics Inc. Miami, FL. Distribution / Logistics Manager Jan 2018 - April 2020

Responsible of all aspects of Logistics, Warehouse operations, training, introducing policies and procedures

●Responsible for all products received and ship on a daily basis, inspect for damages and defects, accuracy of all documentation

●Keeping the warehouse organized and clean at all times, paperwork filed and stored properly.

●Conduct weekly meetings and training sessions as required by the company

●Walk warehouse twice a week to ensure delivery date of merchandise is updated in the system

●Perform weekly audits of merchandise ready to be returned to the vendors.

●Implement safety rules and SOP procedures to all employees

●In charge of Overtime hours for all employees/ making sure that work is done in a timely manner

●check email, troubleshoot and find solutions to problems in the Warehouse/ fix any discrepancies

●Schedule employees accordingly due to workload on a weekly basis

●In charge of ordering supplies, and maintaining proper levels of parts for appliances being delivered.

●Accepting shipped merchandise on system / sending reports to home office on a daily basis.

EXPERIENCE

American Fastener Inc. – Miami, Fl. Store/Warehouse Manager Apr. 2017 - Sept. 2017

Responsible for overseeing all aspects of operation, specific in the warehouse and implementing new procedures and policy.

●Give employees training on a monthly basis on safety and problems or concerns.

●Responsible for all Computers and radios used in business hours, making sure they are working properly.

●Organization of products, maintenance of the warehouse and the store.

●Find solutions to problems that the company had so they won’t occur again

●Implemented an SOP and Safety issues or concern

●Schedule employees accordingly for work needed on a weekly basis.

●Responsible for conducting monthly inventory with other Managers.

●Make sure all employees fill their areas in the store to insure maximum profit.

ACME Plastics – Miami, Fl. Operations Manager Jan. 2016 – Mar. 2017

Responsible for managing all work done in the warehouse and managing all employees

●Responsible for ensuring all-round warehouse safety.

●Ensure proper inventory levels for customers and vendors.

●Handle periodic cycle counts for inventory accuracy.

●Responsible for identifying and correcting discrepancies with paperwork and or merchandise received.

●Manage the scheduling of all the warehouse workforce.

●Make sure maintenance of equipment is up to date and properly functioning.

●Responsible for managing warehouse staff.

●Oversee shipping and receiving, including containers of merchandise.

●Maintain proper storage and labeling.

●Maintain organization of the warehouse and ensure ease of access and passage.

●Conduct weekly meeting, for training, to solve any problems at hand and implement new policies and procedures

●Schedule employees according to workload.

●Schedule trucks to pick up or deliver items to the warehouse.

●Maintain warehouse clean and presentable

●In charge of ordering any supplies that may be needed for the warehouse

Master Freight Logistics Inc. Shipping / Warehouse Supervisor Feb. 2009 – Dec. 2015

Responsible for all aspects of shipping and receiving of merchandise and its employees

●Responsible for all aspects of shipping and receiving of merchandise and employees.

●Scheduling employees according depending on the workload

●Receive all merchandise and store accordingly

●Pull orders that will be shipped on the same day or the next day, in a timely manner and get them ready to be shipped out.

●Fill containers up with orders for regular customers and new customers

●Maintain warehouse clean and organized at all times

●In charge of ordering supplies for the warehouse and scheduling propane gas delivery

●Maintain forklift and other machinery clean and schedule maintenance with forklift company

●Schedule and perform weekly meetings with employees to implement new procedures and policies that might be changed, also schedule training classes; operate forklift, loading, receiving, and computer operating systems.

●Conduct monthly and yearly inventory of all products in the warehouse.

Lance Inc. - Miami, FL Distribution / Warehouse Manager Mar 2001 – Nov. 2008

Responsible for the management of the day-to-day warehouse operations and inventory control for a large distribution center including:

●Responsible for the management of the day-to-day warehouse operations and inventory control for a large distribution center.

●Oversight of all paperwork and discrepancies and daily warehouse walk-through.

●Managed and maintained the replenishment of product inventory levels and product life to comply with company standards including the scheduling of truck deliveries.

●Conducted monthly meetings with sales supervisors, representatives and service workers.

●Trained new employees in the use of hand-held computers and general warehouse responsibilities.

●Developed performance objectives/standards for all operations to achieve cost, productivity, customer service, and revenue objectives.

Home Depot - Miami, FL Dept. Warehouse Manager Feb 1988 – Mar 2001

A series of progressive supervisory and management positions and responsibilities while working for the world’s premier home improvement retailer.

Receiving Supervisor (1998–01)

●Managed shipping and receiving of retail products for the entire store.

●Scheduled weekly and monthly meetings to discuss new procedures

●Organized store products on racks by building infrastructures throughout the store.

●Oversight of all paperwork and discrepancies dealing with shipping and receiving.

●Scheduling of trucks by appointments, ensuring a continuous flow of products.

●Conducted inventory audits every 6 months

Installation Manager (1992–98)

●In charge of store installation department

●Trained new employees in departmental procedures.

●Scheduled installations with customers and installers.

●Supervision and communication of projects tasks with all installers to ensure that work was done in a timely manner.

●Performed follow-up surveys with customers to rate quality and performance

Department Supervisor (1988–92)

●Managed the work schedule of department employees.

●Maintained merchandise orders for departmental stock and customers orders.

●Conducted department meetings and Product Knowledge (PK) classes for department employees.

TECHNICAL SKILLS

Windows (2000 to, 9x, XP, 8.1 Vista, 10,), (Microsoft Office, Word, Outlook, Excel, Magaya systems, Microsoft Teams, ADMS/ DMS systems), MS -Dos, Internet Explorer, Google ect, Deposco Scanning systems

EDUCATION

Miami Dade Community College / AAS / Business Administration

Hialeah, Miami Lakes Sr. High

REFERENCES UPON REQUEST

Contact this candidate